FAQ

Before any operation, please check if the external device supports the HDMI ARC function. If not, It is normal to be unable to connect to the TV. Only when both the TV and the speaker support HDMI ARC, the speaker play the audio successfully through the HDMI to connect to the TV. Poor contact Poor contact can affect signal transport and reduce signal strength. It is suggested you disconnect the cable from the TV and external speaker and re-plug the cable to the TV and external speaker firmly. Incorrect HDMI port It is suggested to check if the HDMI port being used on the TV and speaker is the one that supports HDMI ARC. For TV, you can check the detailed information on Which HDMI of realme Smart TV support ARC and CEC Abnormal video or audio It is suggested to play other videos or audio for the test. Additional settings for external devices Please check if other settings or modes need to be set. For example, Soundbar needs to change different modes when connecting to different devices. Additional settings for TV It is suggested you check if the TV turns on the CEC function refer to How does the realme Smart TV turn on the CEC function Check if the issue is caused by the TV 1. Please connect the other speaker to the TV with HDMI. If the other external speaker can work normally, there may be some issues with the external device. If the other external speaker can't, there may be some issues with the TV. Please follow the steps below: a. Turn off the TV and unplug it from the power source. Wait for a minute and plug it back in. b. Refer to How to reset realme Smart TV to restore the TV to factory settings. c. Please refer to How to update realme TV system (OTA) and YouTube How to upgrade realme Smart TV software with USB drive or realme Smart TV Neo 32” software update SOP to upgrade the TV software. If the issue persists, please apply for after-sales service for TV by calling Toll-free no. 1800 102 2777 Related Articles: How to connect the Soundbar to the realme Smart TV Does realme TV support HDMI e-ARC

If the remote control fails due to physical damage, and it cannot be solved by the following methods, it’s better to buy a new product rather than repair a broken one. Before trying anything else, firstly remove the remote batteries and press any button a few times. Then re-insert the batteries after at least one minute. Low battery Please refer to the picture to replace the remote-control TV. Note: 1. Ensure that batteries are inserted in the correct direction. 2. Replace batteries only with the same or equivalent type. 3. Do not use different types of batteries (for example, Manganese and Alkaline batteries) together. 4. Do not mix old and new batteries. Obstacles, electronic interference, or TV being too far away from the remote. The above situations will affect the signal transmission of the remote control and the TV reception signal. Please check if the above problems exist in actual use. If Only the Mic key doesn’t work on the remote Please refer to What if google assistant doesn’t work. Troubleshooting for realme Smart TV NEO 32” remote Turn on your smartphone’s camera and point to the front of the remote and press the power key on the remote. Press and hold the power button on the remote while looking at the smartphone screen. You can see a light or flash coming from the remote in the video. If you don’t see a light or flash coming from the remote, it means there are some issues with the remote. For more details, refer to How to test if a remote control is working properly？ Check if the remote-control issue is caused by the TV. 1. Check if the TV power indicator light is on If yes, go to step 2 If not, check if the power cord is plugged in firmly. 2. Check if the TV can be turned on by pressing the power button on the TV. If yes, please apply for after-sales service for remote by calling at Toll free no. 1800 102 2777 If not, go to step 3. 3. Unplug the TV power cord and reinsert it after 2 minutes, then perform steps 1, and 2. 4. Check if the TV is connected to other external devices, such as a USB drive, TV stick, DVD, etc. If yes, please disconnect the external device from the TV then perform steps 1, and 2. If neither the TV remote nor the TV buttons operate the TV, please apply for after-sales service for the TV by calling at Toll free no. 1800 102 2777.

If your TV has lines and dots as shown in the picture above, please refer to the following solutions. Abnormal video with lines or dots Some videos of low quality or resolution will have lines or dots, it is suggested to use other video resources or watch the video online. The influence of external devices Poor contact with external devices, poor quality or too long HDMI cable, abnormal external devices, and other reasons can also cause this issue on the TV. Please follow the steps below: 1. Disconnect the external device from the TV, then check if the lines or dots persist. If yes, please refer to Check if the issue is caused by the TV to troubleshoot. If not, there may be some issues with the connection between the TV and the external device. Please refer to the following steps. 2. Re-connect the cable to the TV and external device. 3. Replace a short, and high-quality cable. 4. Restart the external device. 5. Replace with another external device, then check if the lines or dots persist. If yes, please refer to Check if the issue is caused by the TV to troubleshoot. If not, please use the newly replaced external device, or contact the supplier of the external device with malfunction for further help. Check if the issue is caused by the TV. 1. Unplug the TV power cord and reinsert it after 2 minutes. 2. Please refer to How to reset realme Smart TV? to restore the TV to factory settings. If the issue still persists, please apply for after-sales service for TV by calling Toll-free no. 1800 102 2777.

1. Function Introduction When using the mobile phone hotspot as the network access source of the TV, because of the high mobile network data traffic cost, this function can help to save mobile network data traffic. Data saver: Automatically adjust video quality to use less mobile data. Note: This feature is only available for realme Smart TV Neo 32'' 2. Operation and Path UI 1.0: Setting > Network > Data Saver > Data Saver > Press the right or left button on the remote to switch it. UI 2.0: Press the Menu button on the remote > Setting > Network Settings > Data Saver > Data Saver > On/Off Other functions for Data Saver Data Usage Details: This data is cleared at 0 o'clock per day. Data usage is for reference only, please refer to actual usage. Data Alerts: You can choose to be reminded when the actual data usage reaches different levels, or turn off this reminder. The reminder level can be selected every 100MB, 500MB, and 1GB. For example, when every 500MB set by you is reached, it will pop up a reminder "In a period of time, you have used 500 MB of data". UI 1.0 UI 2.0

When the remote doesn't work or you don't find it currently and you need to watch TV, it is suggested to use a driver-free mouse or driver-free keyboard instead. Steps to connect the keyboard and the mouse For the Bluetooth keyboard and the Bluetooth mouse (Not applicable for realme Smart TV NEO 32" due to not supporting Bluetooth) Please refer: How to pair and unpair realme TV with a bluetooth device? For the USB keyboard, the wired USB mouse, and the wireless mouse. Please refer to the steps below : 1. Insert the USB keyboard, USB mouse, or Wireless mouse receiver into the TV's USB port 2. Try to control the cursor. Note: realme Smart TV can connect to a USB keyboard and a USB wired mouse/ wireless mouse, but the operation is not guaranteed. We tested some keyboards and mouse and found that they were compatible, but not all features were supported.

1. Function Introduction It can erase everything and settings, and restore the TV to default settings. 2. Operation and path Reset Method for TV using Android 9 & 10 System Applicable for realme Smart TV Full HD 80cm(32") (Black), realme Smart TV 4K 126cm(50"), realme Smart TV 4K 108cm(43"), realme Smart TV 108cm (43"), realme Smart TV 80cm (32"), realme Smart TV SLED 4K 139cm (55") Path: Settings >Device Preferences >Reset > Reset > Erase everything Reset Method for TV using Linux System (realme smart TV Neo 32''): UI 1.0: Settings >Setup >Restore Default > Confirm UI 2.0: Press the Menu button on the remote > Setting > General Settings > Restore default > Select Confirm to reset the TV. Reset Method for TV using Android 11 System Applicable for realme Smart TV X Full HD 100cm 40" &realme Smart TV X Full HD 103cm 43" Path: Settings > Device Preferences > About > Factory reset > Factory reset > Erase everything.

Operation and Path for UI 1.0: Step 1: Find the cast icon "CC cast" in the lower-left corner of the TV homepage, press OK and enter the cast prompt interface. Step 2: Turn on the cast function on the mobile device Step 3: Select the name of the TV device and connect Operation and Path for UI 2.0 (Take an Android phone as an example): Step 1: Press the Menu button on the remote> Setting > Cast Step 2: Select the casting method according to your screencast device. Note: New UI 2.0 supports rich screencast devices, such as Android devices, iPhones, laptops, and Video App. Please select the corresponding mode and refer to the introduction on the TV to cast the screen to the NEO 32"

1. Function Introduction: In order to distinguish multiple signal sources, realme TV supports renaming the signal source. 2. Operation and Path: UI 1.0: Settings > Setup > Advanced Option > Source Rename > Select the Source to rename There are five names to choose: DVD/BD, Home Theater, Game, PC, Outros(customize) UI 2.0: Press the Menu button on the remote > Setting > General Settings > Advanced Option > Source Rename > Select the source to rename. There are five names to choose: DVD/BD, Home Theater, Game, PC, Others (customize)

1. Function Introduction You could change the picture mode according to your usage scenario. 2. Settings Path UI 1.0: Setting > Picture > Picture Mode > Select the mode (built-in User、Sport、Game、Movie、Eco、Vivid、Standard 7 modes) UI 2.0: Press the Menu button on the remote> Image settings > Picture Mode > Click to select the mode (Standard, Eco, Movie, Game, Sport, User, vivid)

Steps: Press and hold the " + " buttons for 5 seconds to pair the remote control, it needs to keep remote control near to TV Stick. Note: Before pairing, please refer to this path to check if the remote had been paired with the TV stick. If there is a pairing record with the remote control in the TV, please refer to the following path to forget the remote control, then pair the remote to the TV stick again. Path: Press settings button on the remote or select the setting icon on the interface of TV > Settings > Remotes & Accessories > Select realme_stick > Forget 2. If the TV stick always returns to the home page of the TV when the remote control is on pairing progress, it is recommended to press and hold the return button" " first, and then press and hold the home button" " to pair.