FAQ

Please note that Charging Animation is enabled by default. Further, it will work only when there is default theme applied and no notification appears on the lock screen.

Device Settings > Security > Credential Storage > Install Certificate from Storage. Further, go to Device Settings > Security > Credential Storage > Trusted Certificates > Select "User" Tab

The passwords of App Lock, Hide apps, and Private Safe are unified with the privacy password. If you forget the privacy password, please follow the following methods to get help: 1. Enter the password reset page When entering App Lock, Hide apps, and Private Safe, if the password is incorrect, the Forgot Password option will pop up. Click on Forgot Password, and a password recovery window will pop up. 2. Enter the reset interface according to the security question. 2.1 Reset via security question After entering the answer to the security question and verifying that it is correct, the reset privacy password interface pops up, and you can reset the password. 2.2 Reset via secure email Enter the correct email name, and a verification code will be sent to the secure email address. After filling in the received verification code and verifying that it is correct, the reset privacy password interface will pop up, and you can reset the password. 2.3 Reset via linked account Enter the cloud service account password or your linked account password, and after the verification is correct, the reset privacy password interface pops up, and you can reset the password. If you want to use the privacy password function again, you can try to reset the phone. But resetting the phone will erase all data, it is recommended that you back up your device in advance. Note: 1. You need to set a security question before you can create a privacy password. This is a mandatory step and you cannot skip it. You will not be able to proceed to the next step until you tap the checkmark in the upper right corner. 2. Setting a security email or account is optional. If you don’t set them when you create your privacy password, you will not see them as options to reset your password when you click Forgot Password. If the above methods cannot solve your problem, please back up your data and reset factory settings. Related articles: How to reset the phone to factory settings How to set Privacy password

Introduction to Functions Focus on the subject with one click to help you compose your picture. Applicable Models realme 11 Pro 5G, realme 11 Pro+ 5G, realme 12 Pro 5G, realme 12 Pro+ 5G Path Open Camera > Street Mode > Auto Zoom.

You can delete the purchased resources such as fonts, themes, wallpapers, etc... in the realme Theme Store. Path: realme Theme Store > Me > My resources > Select the resouces(fonts, themes, wallpapers, etc...) that you want to delete > click Pen icon on the top right > Select the resource > Delete.

High-resolution photos can be taken in high-pixel mode, thereby improving the clarity and details of the picture. Settings: 1. Open the phone camera and select the HI-RES mode (50M, 64M, etc.), or slide right to select More > HI-RES 2. Aim the lens at the object you want to photograph and tap the location on the screen you want to focus on to focus. 3. Click to take a photo. Note: 1. When using HI-RES mode, the zoom function is not supported and the photo ratio cannot be adjusted. 2. The number of HI-RES mode is determined based on the maximum pixels of the mobile phone. (For example: a 64-megapixel mobile phone switch is 64M).

In sensor zoom: In the full pixel mode of the sensor, the image is cropped and output within the sensor, it allows for zooming in on a subject without losing image quality. Compared with traditional digital zoom, in-sensor zoom provides higher imaging quality, resulting in better clarity and detail performance, especially in well-lit environments.

Android Easter Egg refers to some interesting functions or games hidden in the Android system, which usually require some specific operations to be turned on. Path: realme 2.0 & above versions: Settings > About phone / About device > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI R & T Edition: Settings > About phone > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI 1.0 & S & Go & U Edition: Not supported realme UI 2.0 realme UI 3.0 & 4.0 realme 5.0 Please note that not all models support this feature. Please refer to the actual usage instructions for more information.

The function of factory reset: The factory reset function is to restore your phone to the factory settings, whether the system settings or the storage space will be restored to the state you just got your phone. You can reset your phone to factory settings in the following two ways. Note: Restoring the factory settings will delete all your data, please back up the data to the cloud in time or use "Clone Phone" to save it. Method 1: Phone setting operation path: realme UI 3.0 and above versions: Settings > System / Additional Settings > Back up and reset > Reset Phone > Reset network settings / Reset all settings / Erase all data. realme UI 1.0 & 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings / Reset system settings only/ Erase Downloaded apps and their data / Erase all data. realme UI R & Go & S & T Edition: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth / Reset app preferences / Erase all data. Note: Reset network settings is for setting network settings only Reset system settings only is for the reset to default system settings only Erase Downloaded apps and their data is for erasing downloaded apps only and phone data, Music and other non-app can be retained Erase all data is for Erase all data, including photos and music Method 2 : After turning off the phone, press and hold the [Power button] and the [Volume Down button] at the same time. After the phone vibrates, release it, and the phone will automatically enter Recovery mode. 1. After entering Recovery mode, select the language first. 2. Choose "Wipe Data". 3. Choose "Format Data". 4. Enter the verification code 5. After entering the verification code, select "Format". Note: Online Update is Update the Online Software. Wipe Data will erase all data & default system settings. Reboot only restart the phone. Power off will power the device off. If neither of the methods works for resetting, please visit a realme service center near you for assistance.

After turning on the Lock Screen Magazine, you can enjoy the beautiful wallpaper when the screen is on. You can switch it through the following operation paths. realme UI 3.0 & above versions: Settings > Home screen & Lock screen > Lock Screen Magazine > Turn on / off Lock Screen Magazine realme UI 2.0: Settings > Home screen, Lock screen & Always-On-Display > Lock Screen Magazine > Turn on / off Lock Screen Magazine