FAQ

Problem phenomenon: Go to Settings > Account > Login Options, set password and PIN code and enter fingerprint. Press shortcut key win+L to lock the screen, enter password and PIN code to unlock. However, the PIN code can still be entered when the number pad lock is turned off, but unable to enter password. Cause: This is a Windows system design problem. Solution: It is normal that you can still enter the PIN code when the numeric keypad is locked. The PIN code and password security level are different, but both can enter the system by entering the correct password or PIN code through the keyboard. Please use it with confidence.

Problem phenomenon: After the realme laptop is reset to factory settings, it shows "Something went wrong OOBEEULA" and cannot enter the system normally. Problem causes: This interface is a Microsoft user agreement interface. If there is a problem with the current network environment or Microsoft's internal server, this page will not be loaded. Solutions: 1. Press and hold the power button for 5 seconds to force restart the computer, then re-enter the boot interface and try again. 2. After entering the boot page, when selecting the network, please select another good network environment to retry. If the above methods cannot solve your problem, please go to the realme service center to reinstall the installation system. Related Articles: realme laptop still drains battery after the screen is off How to use Narrator on realme laptops?

Problem phenomenon: 1. Without playing audio will also appear sizzling sound. 2. There are popping sounds when playing audio. 3. There is no noise when the volume is low, but only when the volume is high. 4. External earphones also have noise. Causes: 1. The audio driver files are damaged. 2. The notebook suffers from electrical interference. 3. The speaker or sound card is damaged. Solutions: 1. Reinstall the audio driver 1) Go to the realme website to download and reinstall the audio driver. Link: https://www.realme.com/in/support/software-update 2) Select the driver of the corresponding model to download. 3) After downloading the package, decompress it and install the driver according to the README file in the folder. 4) If the fault persists, perform the following operations. 2. Change the location of the computer 1) Replace the socket that supplies power to the computer. 2) Ensure that there are no devices (such as routers and phones) that may cause electrical interference next to the laptop. Try to change rooms to use laptops. 3) If the fault persists, perform the following operations. 3. Reset the system Try to reset the system. 4. Go to service center for testing After the above steps, the computer speaker still makes noise. Please visit the service center to test the device. Related Articles: How to reset your Windows 10 laptop? How to reset your Windows 11 laptop?

Problem phenomenon: 1. Clicking on the taskbar or start menu is unresponsive. 2. There is no icon on the desktop, accompanied by a black/white screen. 3. Black/white screen after power on/wake up. Problem causes: Explorer.exe or other system background running programs occupy too much resources and are not automatically released in time, resulting in process errors. Solutions： Method 1: Open the Task Manager by pressing Ctrl+Shift+Esc at the same time. If there is no process page after opening, please click Details, find Windows Explorer, right-click and select Restart (R). 2. If explorer does not exist in the task manager, create a new task, manually enter "explorer" in the run dialog box, and click OK. 3. Restart the computer Method 2: If restarting the computer cannot solve the problem, please back up the data in advance and restore the factory settings to restore the computer to the factory state. If the above solutions are invalid, please back up the data in advance and bring the relevant credentials to the realme customer service center for testing.

Problem phenomenon: Windows 10/Windows 11 Microsoft input method does not display the input box when typing. Problem causes: Windows 10/Windows 11 System BUG Solutions： Method 1： 1. Right-click the English logo in the lower right corner of the desktop, and select "Settings" in the pop-up menu interface. 2. Choose "General". 3. Turn on the "Compatibility" switch and click OK. Method 2： 1. Click the Start menu and select "Settings". 2. Select "Windows Update" and click "Download Now" to update the system. Windows 10 operation steps: 1. Right-click the English logo in the lower right corner of the desktop, and select "Settings" in the pop-up menu interface. 2. Choose "General". 3. Turn on the "Compatibility" switch and click OK.

Cause： It is normal for the fan to make a sound when running. The fan speed is intelligently adjusted according to the machine loading to ensure better heat dissipation and noise experience. When running large programs (such as games, high-definition video, large audio and video, graphics editing software, etc.), the CPU occupancy rate is higher, and the fan will relatively increase the speed to dissipate heat for the machine, so the sound will naturally be slightly louder. Solution： Please follow the following troubleshooting steps one by one: 1. Whether the fan is noisy when booting: The system may get updated automatically in the background when first booting so if the device is used for a long time, it will heat. The update will be done at one time and when it's completed, the fan wouldn't be noisy. Please check if your computer has too many startup programs or some demanding programs (such as large games, audio/video/graphics editing software, etc.) waiting to be started, which will lead to high system resource usage and startup fan running when booting. We suggest you right-click the desktop taskbar and open Task Manager > Startup to disable the uncommon applications. 2. Whether the fan noise when running: There are programs running in the background that will occupy high CPU resources, resulting in faster fan speed and increased noise. We suggest you right-click the desktop taskbar and open "Task Manager > Applications or Processes > Rank by CPU Usage" to see what process is taking up a lot of CPU, if this process is not needed, please right-click to end this process. Some programs running in the background will take up a lot of CPU resources, resulting in faster fan speed and increased noise. We suggest you right-click the desktop taskbar and open "Task Manager>Applications or Processes>Rank by CPU usage" to see what process is taking up a lot of CPU, if this process is not needed, please right-click to end this process. If the above is not effective, we suggest you back up your data and bring the relevant documents to the nearest realme customer service center for testing. Related Articles: Laptop won't be charged Laptop running slowly and hanging

Problem phenomenon： Phenomenon 1: realme touchpad malfunctions during normal use. Phenomenon 2: Touchpad not working, auto clicking. Problem causes： 1. The touchpad function switch is turned off by mistake. 2. The finger contact area is too large (the entire finger on the trackpad) or use multiple fingers to misoperate. 3. The computer entered the sleep or hibernation state. 4. The touchpad driver is disabled. 5. Hardware failure. 6. System or software failure. Solutions: 1. Please check whether the touchpad function is disabled (1) Press the F4 key to check whether the touchpad is enabled or not (2) Click Start > Settings > Devices > Touchpad, and check whether the touchpad is turned on, if closed, please turn it on. 2. Please confirm whether it is caused by misoperation. It's recommended that you use a clean finger to glide over the pad, if the contact area is too large (the whole finger on the touchpad) or use more than one finger, the operation will not be efficient. It's recommended that you use a single finger at a time. 3. Please make sure the computer is not in a sleep or hibernation state. To prevent the system from being woken up by touching the touchpad by mistake and thus affecting your use, the software is set not to wake up by touching the touchpad. So if the device is not responding while in a sleep or hibernation state, please wake up the system by tapping the keyboard or pressing the power button before operating. 4. Please check whether the touchpad driver is disabled. You can right-click the Windows icon in the lower-left corner, open Device Manager, in Device Manager >> Human Interface Devices >> HID-compliant touchpad, right-click and select Enable, then restart the computer and try again. 5. Please check whether in the BIOS mode touchpad can be used normally. You can tap F2 continuously at boot to enter the BIOS page to see if the touchpad is used normally. If the BIOS page is still unable to use the touchpad to control the screen cursor, there may be a hardware failure. 6. Please use F8 safe mode recovery of this computer to check if the touchpad can be used normally. Please backup your data in advance > when you turn on the laptop > tap F8 continuously to enter safe mode > select Troubleshooting > reset this PC > restore factory settings > and then confirm whether the touchpad is normal. If the above methods are unable to solve the problem, we suggest you back up your personal data and visit the nearest realme service center for testing.

No, realme book sold in India and have 1 Year domestic warranty only. Domestic means it is applicable only in India. Thank you for your understanding!

No, currently there is no door-to-door service for realme book. We request you to please visit the nearest realme authorized service center for physical inspection and after-sales assistance. Thank you for your understanding! You can choose the given link to navigate the nearby Service Center address: https://www.realme.com/in/support/services

Hey, for the manufacturing defects, replacement / DOA policy can be availed within 10 days of purchase if realme book purchased from realme official website and 7 days of purchase if realme book purchased from offline stores or E-Commerce websites. For more information, please visit: https://www.realme.com/in/legal/warranty-terms