Dear valued realme fans, We are sorry to inform you that our email system is currently experiencing a system upgrade, which may cause delays in our response time to your emails. Rest assured that we are working around the clock to ensure that our email system is fully functional again. In the meantime, we kindly ask for your patience and understanding as we work to resolve this issue. If your matter is urgent, please do not hesitate to give us a call at [1800 102 2777]. Our customer service representatives are available to help you with any questions or concerns you may have. We appreciate your continued support and loyalty to our business. Sincerely, realme India Support

Scenario 1: No 5G signal for all the time Causes: 1. There is no 5G signal in the environment. 2. The 5G network mode does not match the environment. 3. The system settings are abnormal. 4. The SIM card is damaged. 5. The system version is old. Solutions: 1. It is recommended that you consult the local operator to confirm that the area is covered by 5G signals. If 5G is currently covered, you can turn off Smart 5G and then switch on/off the airplane mode to try again. realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the "built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. It is recommended that you reset your network settings. realme UI 4.0 & 3.0 & 2.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings. realme R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. 4. If the SIM card is damaged, it is recommended that you replace the SIM card that supports 5G. 5. If the current version is old, there may be network compatibility issues. You can update to the latest version before using 5G. Scenario 2: Other phones have a 5G signal, but realme phones do not. Causes: 1. The impact of smart 5G settings. When the 5G signal is unstable, Smart 5G will choose a more stable network, which may result in no 5G display. 2. The 5G network mode does not match the environment. 3. There is no 5G of the operator in the current area. Solutions: 1. It is recommended that you turn off Smart 5G realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the "built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. If the other operator's SIM card has a 5G signal, your phone operator's SIM card does not have 5G. It may be that your operator's 5G is not covered in the current area. It is recommended that you report back to the operator. Other phones of the same operator have 5G, but you don’t have 5G. If you can, you can insert the SIM card that can normally use 5G signals into the phone to check: If the normal SIM card has 5G signals, it may be that your SIM card is abnormal. You can change to a new SIM card and try again. If there is no 5G signal on the normal SIM card, it is recommended that you back up your phone data and go to the nearest realme customer service center for testing. Scenario 3: No 5G signal after updating the phone system Causes: 1. The impact of smart 5G settings. When the 5G signal is unstable, Smart 5G will choose a more stable network, which may result in no 5G display. 2. The 5G network mode does not match the environment. 3. If there is 5G in other areas, but there is no 5G in the current area. It may be due to network optimization and the failure of the operator in the current area. Solutions: 1. It is recommended that you turn off Smart 5G realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. It is recommended that you report to the operator. If the above methods do not solve your problem, please back up your data and go to the nearest realme service center for testing.