realme Warranty Policy

realme Warranty Policy

This warranty policy applies to realme products sold in India only, which includes Mobile Phones, Accessories, IoT Products, TVs, etc. During the warranty period, if a functional failure occurs upon normal usage, realme will provide free repair service or replacement according to the standard policy guidelines set by the company.

 

HANDSET WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Handset

12 Months

Carry-in

Built-in Battery

12 Months

Carry-in

USB Cable

6 Months

Carry-in

Charger

6 Months

Carry-in

 

ACCESSORY WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Wired Earphone

6 Months

Carry-in

Power Bank

12 Months

Carry-in

Jelly Pack

No Warranty

-

T-Shirt

No Warranty

-

Protective Shell

No Warranty

-

Tote Bag 1 & 2

No Warranty

-

M1 Electric Toothbrush

12 Months

Carry-in

Adventurer Luggage

12 Months

Carry-in

 

IOT PRODUCTS WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Buds Air

6 Months

Carry-in

Buds Air Neo

6 Months

Carry-in

Buds Wireless

6 Months

Carry-in

Buds Q

6 Months

Carry-in

Smart Band

12 Months

Carry-in

realme Watch

12 Months

Carry-in

Strap (Watch & Band)

No Warranty

-

realme Sound Bar

12 Months

Carry-in

 

TV PRODUCTS WARRANTY DURATION AND SERVICE TYPE

 

Product

Warranty Period

Service Type

TV / Remote

1 Year

On-site by authorized technician's visit

Main Board, Remote Control Board, T-CON Board, Cable, Speaker

1 Year

Additional Warranty only for Panel

Plus 1 Year

 

 

realme Mobile Phone, Accessories & IoT Products Warranty Policy:

 

Warranty cover conditions:

 

  1. Warranty is applicable only for products purchased in India. The international warranty is not applicable
  2. The warranty period of the mobile device is applicable from the activation date or Invoice date whichever is earlier. Delayed activation date due to unforeseen logistics delays on product delivery will be considered however a valid proof of purchase i.e. Invoice is mandatory to produce if demanded at the service center to avail product replacements.
  3. To avail warranty service support for realme accessories & IoT products, customers are advised to carry the original box pack while visiting the service center along with valid purchase proof of Invoice.
  4. Some accessories (for example manual, warranty card, etc.) are not covered by this warranty
  5. During the warranty period, if any functional failure occurs, realme will provide maintenance services free of charge for workmanship and required spare parts through their authorized service centers. All replaced parts are owned by realme.
  6. Warranty does not cover if the device gets rooted by the user and if it cannot get restored by a software update, ASC to ensure to take prior approval from the customer before flashing the software.
  7. Devices/products given for business activities to teams will get service as per the realme service policy. Warranty start dates will be considered by the activation date.
  8. In case of any dispute, where there is no fault found in the device by the authorized service center and the user is not agreeing then both parties may agree for testing of the device by agencies authorized by Consumer court/organization. The testing fee should be submitting in advance by both parties. If after testing it found quality issue then the testing fee will be borne by the service center, if no fault found in the device then a fee will be borne by the user.
  9. If there is any conflict between this service policy and national laws and regulations, all national laws and regulations shall prevail.

 

 

Warranty Exclusions:

 

This warranty neither covers man-made damages nor any of the following conditions, however, paid repair services are available.

 

  1. The device has exceeded the standard warranty duration.
  2. Any unauthorized repair, through the third party. Disassembly, self-repair, modification, and other human behaviors that cause damage.
  3. Warranty sticker is missing/misplaced or altered
  4. Warranty does not cover natural wear and tear (for example cable, connector, etc.), use of non-realme accessories, usage under extreme conditions, damage caused by an act of God such as floods, fire or earthquakes
  5. The device is damaged due to improper use such as falling, squeezing, water damage, etc.,
  6. Non-realme official warranty commitments
  7. No warranty card and valid proof of purchase, however, an exception can be granted if the customer can prove that the accessory is within the warranty period
  8. Products purchased overseas are not entitled to claim warranty services in domestic service centers however can avail repair services on a chargeable basis taking into consideration of spare part costs etc., with a prior appointment at service centers.

 

realme TV Warranty Policy

Warranty cover conditions:

  1. Warranty is applicable only for products purchased in India. The international warranty is not applicable
  2. Warranty is confined to the first purchaser of the realme product only & is non-transferable. Purchase invoice with the corresponding model and a serial number of the unit must be captured invalid purchase proof document to claim warranty.
  3. Repairs or replacement under warranty shall be carried out by realme authorized service personnel only.
  4. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Replacement of parts would be purely at the discretion of realme alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of realme), the same model shall be replaced and in the event, such a model has been discontinued, it shall be replaced with the model equivalent as deemed fit by realme.
  5. Free Installation or demo of the product, can be availed only once and within 15 days from the date of delivery. However, customers need to pay for the wall mounting kit.
  6. For units installed beyond municipal limits of the jurisdiction of the company’s Authorized Service Center, on-site repair warranty is not applicable and it is the responsibility of the customer to contact the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred in deputing of service personnel/technicians towards conveyance and other incidentals, etc. will be borne by the customer. Local Charges for transportation and handling charges may vary from location to location. Customers are advised to verify before.
  7. The company or its authorized service Center/ service dealer reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
  8. In case of any unpredicted situation and spares not being available, realme’s prevailing depreciation policy (subject to the sole discretion of realme & could change without prior notice) will be applied to the product for a suitable solution.
  9. No Dealer/Distributor/Retailer has the authority to modify the terms of the above warranty.

 

Warranty Exclusions:

  1. The device has exceeded the standard warranty duration.
  2. Without a warranty card or valid purchase invoice, any alteration in the warranty card, or purchase invoice.
  3. Defect or damage, by improper self-installation by customer or repairs/disassembly performed by any unauthorized technician/repair centers, testing, operation, demonstration, maintenance, non-preinstalled software, adjustment, physical & liquid damage, connection with equipment not approved by the Company / without following product guidelines.
  4. Defect or damage caused by accident, floods, fire, winds, earthquakes, lightning, or other natural disasters or voltage instability or other force majeure.
  5. Physical damage, dent, deformed or scratched, transportation dropping or excessive shock, scratches due to normal wear and tear.
  6. Warranty does not cover any external accessories (such as Battery, cable, etc.)
  7. Any damage caused due to tampering of the product, liability for loss of data, recorded images, or business opportunity loss.
  8. If product found damaged, scratched, etc. while opening / unwrapping the product’s box, in the absence of an authorized technician.
  9. Products not purchased from realme authorized sellers (we recommend that you contact the point of sale for support).
  10. Goods (products) that are not distributed within the regional jurisdiction of realme India.
  11. This warranty will be void if the type or serial no of the product has been altered, removed, or defaced.

 

realme M1 Electric Toothbrush

 

Fault Type

In Warranty

Out of Warranty

Toothbrush Head Fault

Free of cost toothbrush head replacement

(if not used even a single time)

Toothbrush Head Replacement

(on Chargeable basis)

Toothbrush Handle Fault

Free of cost toothbrush handle replacement

Toothbrush Handle Replacement

(on Chargeable basis)

Charging Base Fault

Free of cost charging base replacement

Charging base Replacement

(on Chargeable basis)

 

realme Adventurer Luggage

 

Fault Type

In Warranty

Out of Warranty

Telescopic Handle Issue

Free of cost telescopic handle replacement.

Telescopic handle replacement (on Chargeable basis)

Luggage body damaged (except manmade damage)

Whole luggage replacement

No Repairs

Upper handle issue

Free of cost upper handle replacement

Upper handle replacement (on Chargeable basis)

Side handle issue

Free of cost side handle replacement

Side handle replacement (on Chargeable basis)

Password lock cannot be opened (password forgotten)

No Repairs

No Repairs

Password lock failure (can open)

Free of cost password lock replacement

Password lock replacement (on Chargeable basis)

Password lock failure (cannot be opened)

Whole luggage replacement

No Repairs

Wheels damaged

Free of cost wheels replacement

Wheels replacement (on Chargeable basis)

Zipper jam/cracked

Whole luggage replacement

No Repairs

Lining damaged/detached

Whole luggage replacement

No Repairs

Supporting trestle comes out (except man-made damage)

Free of cost supporting trestle replacement

Supporting trestle replacement (on a Chargeable basis)

 

Note: Only manufacturing failure under the above faults will be covered IW, any man-made damage or wear & Tear damage will not be covered under warranty for both products.

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