Terms of Sales

Thank you for shopping at realme online store. Realme online store is operated by Realme Mobile Telecommunications (India) Private Limited, a Company incorporated in India having its registered office at 3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India.

We will keep you updated on your order status via email. You may cancel your order in My Orders via the "Cancel" button, or contact at our Customer Support at https://www.realme.com/in/support . Refunds are typically processed within 5-7 business days through the same payment method as the order. Orders cannot be cancelled once they have reached "Processing" status.

The Partner makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies the partner that cancellation is necessary. If this is the case, the distribution partner will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order unless the case involves violations of applicable national law.

Order Tracking:

Please visit “My Orders” section on www.realme.com and click on order number.

Kindly get in touch with our customer support team for more details at orders.in@realme.com

 

Order Cancellation:

You can cancel your order until it is not dispatched. Please get in touch with our service team regarding such concerns.

 

Order Refund and Returns/Replacement:

Once the order is delivered, it cannot be returned. It includes the condition of the box in even unopened condition. If you have received a wrong or damaged product, please connect with our Customer Service team at orders.in@realme.com within 24 hours from the time of delivery.

 

Order not confirmed but the money is deducted:

Kindly connect with your respective bank. It usually takes 7 working days to reverse back the amount.

If your query is still not resolved then please reach out to us-

A) Email us at orders.in@realme.com

B) Call us at service hotline: 18001022777

Shipping Information:

We are delivering to almost all the major cities, covering 15000+ pin codes. All the deliveries will be done within 2 - 10 days.

 

Free Shipping:

Available for orders above ₹ 500.

 

Payment Options:

realme Store offers the following various payment methods.

A) Credit Card or Debit Card.

B) EMI- EMI options will automatically appear at checkout if the items in your bag qualify and your card is from an eligible bank.

C) Net Banking-We accept Net Banking payments from most banks throughout India.

D) UPI-When selected at checkout, you can either enter your UPI ID or scan a QR code to authorize the payment on your UPI mobile app. Maximum payment limits may apply based on your bank.

E) Wallet

F) Payment on Delivery

 

Validity Timeline for the issued R-pass codes & coupons:


No requests for the extension of the validity shall be entertained. The issued R-Pass codes or coupons, need to be used within the timeline (validity) provided. 

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