The partner will keep you updated on your order status via email. You may cancel your order in My Orders via the "Cancel" button, or by contacting Customer Support at https://www.realme.com/ in/ support. Refunds are typically processed within 5 business days through the same payment method as the order. Orders cannot be canceled once they have reached "Processing" status.
The Partner makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies the partner that cancellation is necessary. If this is the case, the distribution partner will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order. Unless the case involves violations of applicable national law, refund of the money you have paid toward an order will be the extent of distribution partner to you for a canceled order.
Please visit “My Orders” section on realme.net and click on order number.
Kindly get in touch with our customer support team for more details.
You can cancel your order until it is not dispatched. Please get in touch with our service team regarding such concerns.
Order Refund and Returns/Replacement:
Once the order is delivered, it cannot be returned. It includes the condition of the box in even unopened condition.
If you receive the shipment in damaged condition, please get in touch with our service team at firstname.lastname@example.org. The concerned about the damaged product should be informed to our service team within 24hours of the delivery. If you have received a wrong product, please connect with our service team within 24 hours from the time of delivery.
Change in the delivery address:
For any changes to be made in the delivery address, kindly shoot a mail at- email@example.com. Your concern shall be addressed and acted upon accordingly.
1) Go to My Orders section and click on the particular order for which you want the invoice
2) You will now see the 'Download Invoice' option. Click on it to download the invoice.
For products delivered with a Manufacturing defect: Please mail us within 7 days of delivery and we will assist you accordingly.
Order not confirmed but the money is deducted:
Kindly connect with your respective bank. It usually takes 7 working days to reverse back the amount
If your query is still not resolved then please reach out to us
- Email us at firstname.lastname@example.org
- Call us at service hotline: 18001022777, leave your query. We will call you back.
We are delivering to almost all the major cities, covering 15000+ pin codes. All the deliveries will be done within 5-7 working days.