FAQ

Problem causes: 1. The speaker environment is too noisy. 2. The speaker's call MIC hole is blocked. Solutions: 1. It is recommended that you choose a relatively quiet environment. 2. Ensure that the connection between the Bluetooth speaker and other devices is stable. It is better not to put too many other Bluetooth devices around, and keep the devices away from places with strong magnetic fields, such as radios and so on. 3. Then check the sound quality of the audio files, try to download audio files with lossless sound quality, and do not use damaged audio files. If the issue remains unresolved, please back up your data and take your device and proof of purchase to an authorized realme Service Center for further assistance. Related Articles: Bluetooth speaker not working or no sound How to reset realme Bluetooth Speakers

1. The earphone is connected to the phone for the first time. · Turn on the earphone, press and hold the multi-function button for 3s or press the touch area with both fingers for 5 seconds at the same time to enter "pairing mode"; * Different earphones have different operation methods; please refer to the specific model. · The indicator light flashes, turn on the Bluetooth of the phone to search. Find the earphone you want to connect and click connect; · If it cannot be found, you can usually try the following methods to reconnect: a. Re-open the Bluetooth switch of the phone. b. After the earphone is turned off, restart and set it to enter "pairing mode". c. If there are many Bluetooth devices displayed in the Bluetooth list of the phone, it is recommended to go to an area with little interference and try to connect again. d. If you still can't search after the above actions, you can use other phones to search for comparison, so as to check if the default headset causes all phones cannot search for earphones. If it is confirmed that only the realme earphone you use cannot be searched, it is recommended that you visit the realme customer service center for help. 2. The earphone has been paired to the phone, but the connection fails, you can try the following methods · Turn on the Bluetooth switch of the phone again and try to reconnect. · Turn off the earphone or put the earphone into the charging case, close the case and reopen it. · Restore factory settings. Press and hold the multi-function button for more than 10s, and try to reconnect. · If the above operation fails many times, you can delete the device by clicking the information buttonⓘ. After that, perform the search connection again, and refer to the first part for the search connection method. The following is an example of a phone deleting a paired realme Buds Air Pro device. · If the Bluetooth earphone has been connected to multiple phones, the Bluetooth earphone can only automatically connect to the last connected phone. Other connected phones need to be reconnected in the Bluetooth list. 3. If the above operations are completed, the phone and the earphone still cannot be connected normally If the above methods cannot solve your problem, please bring your purchase certificate to the realme customer service center.

Problem phenomenon: 1. The sound of the Bluetooth earphone connected to the phone is very small, and it is the same when turned to the maximum. 2. Earphone sound suddenly increases or decreases. Scenario 1: This issue is for all time. Solutions: Please refer to the following situation to confirm: 1. Please try to delete the pairing on the phone and try the pairing again. 2. Please try to reset the earphone (long press for 5S in the dual-ear charging case: reset the device). 3. Please try to turn on the absolute volume function. For realme UI 2.0 & 3.0 & 4.0: Settings > Bluetooth > Advanced/More settings > Media Volume Sync. Turn on this switch, and the phone will turn on the absolute volume function. For realme UI 1.0 & R & Go Edition: a. Enter Settings > About phone/device > Enter "Version Information", click "Version Number" 7 times, and it will prompt you have entered the developer option. b. Enter Settings > Additional/System settings > Developer Options > Enable absolute volume function c. After disconnecting the Bluetooth earphone, delete the pairing and re-pair it. 4. Please update the firmware of the earphone to the latest. 5. Replace other phones to confirm whether the phone is abnormal. If the non-realme machine alone is abnormal, please report it to the corresponding phone. Scenario 2: This issue occurs after updating the phone system Solutions: For realme phones: Please visit the service center for detection. For non-realme phones: Please feedback to the phone manufacturer. Scenario 3: This issue occurs after updating the earphone's firmware Solutions: Please visit the service center for detection or you can feedback in realme Link. Path: realme Link > Me > Help and feedback If the above does not solve the problem, please pair the earphones with other phones to try again. If the issue persists, please bring the purchase certificate and visit the realme customer service center for processing. Related Articles: Sound of Bluetooth earphone stuck- How to fix? Bluetooth earphones cannot be charged

Problem causes: 1. The earphones drain power fast in the transparent and noise-cancellation modes. 2. The power of the earphone is low. 3. Higher volume will consume power faster. 4. The earphone may be in an environment with large electromagnetic interference or there may be obstacles such as walls between the earphone and the phone. Solutions: 1. It is recommended that you use the buds fully charged. 2. Charge the charging case frequently when not in use. 3. Turn down the volume to see if the usage time is normal. 4. Please keep the buds away from objects with large electromagnetic interference such as microwave ovens, and ensure that there are no obstacles between the earphones and the phone when using. 5. If you do not use the buds for a long time, it is recommended that you charge the charging case regularly to avoid battery damage. 6. If your buds are used in noise cancellation mode, which consumes more power, it's advised to choose other modes to prolong the using time. If the above can not solve the problem, please visit the realme Service Center for testing.

1. The earphone is connected to the phone for the first time · Turn on the earphone, press and hold the multi-function button for 3s to enter "pairing mode"; · The indicator light flashes, turn on the Bluetooth of the phone to search. Find the earphone you want to connect and click connect; · If it cannot be found, you can usually try the following methods to reconnect: a. Re-open the Bluetooth switch of the phone; b. After the earphone is turned off, restart and set to enter "pairing mode"; c. If there are many Bluetooth devices displayed in the Bluetooth list of the phone, it is recommended to go to an area with little interference and try to connect again; d. If you still can't search the earphone after the above actions, you can use other phones to search for comparison, so as to check if the default headset causes all phones cannot search for earphones. If it is confirmed that only the realme phone you use cannot search the device, it is recommended that you visit the realme customer service center for help. 2. The earphone has been paired to the phone, but the connection fails, you can try the following methods · Turn on the Bluetooth switch of the phone again and try to reconnect; · Turn off the earphone or put the earphone into the charging case, close the case and reopen it; · Restore it to factory settings. Please refer to: How to reset the realme earphones? · If the above operation fails many times, you can delete the device by clicking the information buttonⓘ. After that, perform the search connection again, and refer to the first part for the search connection method. The following is an example of a phone deleting a paired realme Buds Air Pro device. · If the Bluetooth earphone has been connected to multiple phones, the Bluetooth earphone can only automatically connect to the last connected phone. Other connected phones need to be reconnected in the Bluetooth list. 3. If the above operations are completed, the phone and the earphone still cannot be connected normally Please bring your purchase certificate to the realme customer service center.

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 4. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the headphones will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon.

If your earphone one side is not working, it is recommended that you perform the following troubleshooting steps: Wired earphones: 1. Please switch to other sources to test it. If switching to other sources is normal, it may be a problem such as the Source or App. 2. Please check if there is any dust or foreign matter in the earphone hole. This may cause poor contact. If there is dust or foreign matter, you can try to clean the earphone hole with a clean, soft brush. 3. That the earphone is not fully plugged in may cause noise or silence. For example, the phone is equipped with a protective case, which prevents the full insertion of the earphones, and there is no sound from the earphones. Please try after you unplug the earphones again. 4. The interface, wire, coil, etc. where the current will pass is damaged, which will cause the earphone to be silent or have current noise. Please use new earphones. Neckband earphones: 1. Go to Phone Settings > Bluetooth to check the connection status of the earphone. 2. Please refer to the earphone upgrade guide to upgrade the firmware to the latest version. 3. Please confirm whether the power of the earphone is sufficient. You should charge the phone for at least 10 minutes and try again. 4. Please upgrade your phone to the latest version. 5. Check if there is dirt at the earphone USB port. Repeat plugging and unplugging several times, then use a cotton swab to clean the dirt. 6. Reset the earphones and check again. Refer to Article: How to reset the realme earphone? True wireless earphones: 1. Click phone Settings > Bluetooth to check the earphone connection status. If you cannot connect, please refer to realme bluetooth earphone suddenly disconnected or connected to other devices to other devices to troubleshoot the problem. 2. Please refer to the "realme Earphones Firmware Upgrade Guide" to upgrade the earphone firmware to the latest version. 3. Please upgrade your phone to the latest version of realme UI. 4. After taking out the dual earphones, put them into the case separately, and check whether the indicator light is on when the single earphone is put into the case. If the indicator light is off, the charging contacts of the earphone are in poor contact. Please clean the contacts before placing them in the charging case. 5. After taking out the dual earphones, put them back into the charging case and close the cover, reopen the cover after 5 seconds, and try to take out the earphones. 6. Please refer to "How to reset the realme earphones ? " to restore the earphones to factory settings and then re-pair and connect to the phone for use. If the problem still exists, please bring the purchase certificate to the nearby realme customer service center for help. Related Articles: How to maintain the earphone Bluetooth earphones Mic (microphone) not working

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. 4. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 5. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the earphone will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon.

Wear detection mode in earphones is a feature that allows the earphone to sense whether you are wearing it or not, and to automatically pause or resume the music playback accordingly. Supported models: realme Buds Air, realme Buds Air Pro, realme Buds Air 2, realme Buds Air 3, realme Buds Air 5, realme Buds Air 5 Pro, realme Buds Air 6, realme Buds Air 6 Pro Path: realme Link > Select the earbuds card > Earbuds details > In-ear detection/wearing detection.

How to connect realme watch to phone？-Video guide link: https://www.youtube.com/watch?v=EHwnhFkxgzw 1. Long press the power button to turn on the watch, select the language, and enter the pairing mode (QR code interface). 2. Download and install realme Link App on your phone, register the realme Link account and log in according to the instructions. 3. Connect the watch and bind it to the phone. ① Click the "+" sign in the upper right corner of the realme Link App. ② Select the watch to bind or use the scan code in the upper right corner to pair the phone. (scan the QR code on the watch) ③ During the binding process, the pairing page will appear on the watch, select “√”. ④ "√" is displayed on the phone and watch, indicating that the binding is successful. ⑤ After the IOS system device is bound, the following prompt will appear, please select "Pair", otherwise, the message reminder function cannot be used. ⑥ After the Android device is bound, the following prompt will appear on the watch and mobile phone. Please select "√" on the watch. And tick "Allow access to contacts and call records" on the phone, then select "Pair". Otherwise, you cannot use the watch to make calls. 4. This completes the whole binding and connection, and then watches and apps can be used freely. Note: Different watch models have slightly different pairing pages, but the pairing steps are the same.