FAQ

Steps: realme Link > Me > Settings > Location > Select region.

Dual device connection The dual-device connection function allows the earphones to connect to two different devices at the same time and quickly switch between the two devices. Dual device switching The dual-device switching function is to connect the headset to two different devices and quickly switch between the two devices. In the same situation, dual device connection switches audio faster. Related articles: What is the Dual-device connection

1. Function introduction Dual-device switching means that Bluetooth earphones can be manually switched between two paired devices. When the Bluetooth earphones are connected to the pad to watch TV and phone calls, you can manually switch to the earphones to answer the call by pressing the Bluetooth earphones' function button, making your operation more simple and convenient. 2. Conditions of Use/Precautions Dual-device switching only works on two devices that have been paired with Bluetooth earphones. When the earphones switch to the other device, the earphones are in the paired connection state, and the device's Bluetooth that you want to switch is turned on. 3. Usage method realme Buds Wireless 2s dual-device switching means pressing and holding the volume "+" and "-" buttons for 1 second at the same time to quickly switch between the two devices. Operation steps (Need device A, device B, realme Buds Wireless 2s): realme Buds Wireless 2s first pair and connect to device A via Bluetooth, and then disconnect device A. realme Buds Wireless 2s pair and connect to device B via Bluetooth. At this point, realme Buds Wireless 2s is connected to device B, turn on the Bluetooth switch of device A, and press and hold the volume "+" and "-" buttons for 1 second to switch from device B to device A. Related articles: What is the Dual-device connection

Problem phenomenon: Low sound or inconsistent sound issues for wired earphones Solution: 1. Please try using different sources to test the earphones. If using different sources works properly, the issue may be with the source or the app. 2. Check for any dust or foreign objects in the earphone jack, as this can cause poor contact. If you find any dust or foreign objects, you can try cleaning the earphone jack with a clean, soft brush. 3. The earphones may not be fully plugged in, which can cause noise or sound issues. For example, if your phone has a protective case that prevents the earphones from being fully inserted, you may experience no sound. Please try unplugging and re-plugging the earphones. 4. If the earphones are producing noise or other sound issues, it's possible that the port, wire, or coil where the current passes through is damaged. In this case, using new earphones may be necessary. If the problem still exists, please bring the purchase certificate to the nearest authorized realme Service Center for help.

How to connect realme watch to phone？-Video guide link: https://www.youtube.com/watch?v=EHwnhFkxgzw 1. Long press the power button to turn on the watch, select the language, and enter the pairing mode (QR code interface). 2. Download and install realme Link App on your phone, register the realme Link account and log in according to the instructions. 3. Connect the watch and bind it to the phone. ① Click the "+" sign in the upper right corner of the realme Link App. ② Select the watch to bind or use the scan code in the upper right corner to pair the phone. (scan the QR code on the watch) ③ During the binding process, the pairing page will appear on the watch, select “√”. ④ "√" is displayed on the phone and watch, indicating that the binding is successful. ⑤ After the IOS system device is bound, the following prompt will appear, please select "Pair", otherwise, the message reminder function cannot be used. ⑥ After the Android device is bound, the following prompt will appear on the watch and mobile phone. Please select "√" on the watch. And tick "Allow access to contacts and call records" on the phone, then select "Pair". Otherwise, you cannot use the watch to make calls. 4. This completes the whole binding and connection, and then watches and apps can be used freely. Note: Different watch models have slightly different pairing pages, but the pairing steps are the same. Related articles: realme Watch can't or fail to connect to the phone

Wear detection mode in earphones is a feature that allows the earphone to sense whether you are wearing it or not, and to automatically pause or resume the music playback accordingly. Supported models: realme Buds Air, realme Buds Air Pro, realme Buds Air 2, realme Buds Air 3, realme Buds Air 5, realme Buds Air 5 Pro Path: realme Link > Select the earbuds card > Earbuds details > In-ear detection/wearing detection. Related Articles: Neckband earbuds magnet not working How to clean and maintain the earphones?

This feature supports two-way voice calls. This feature supports bilateral real-time voice calls. Steps: 1. Connect your realme Smart Cam by realme Link. 2. Click call icon to speak to your home. Related articles: How to share the detail with an Android or iOS phone of realme Smart Cam 360°? How to pair realme Smart Cam 360°

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. 3. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 4. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the earphone will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon. Related articles: How to maintain the earphone？ Bluetooth earphone can't charge

If your earphone one side is not working, it is recommended that you perform the following troubleshooting steps: Wired earphones: 1. Please switch other sources to test it. If switching to other sources is normal, it may be a problem such as Source or App. 2. Please check if there is any dust or foreign matter in the earphone hole. This may cause poor contact. If there is dust or foreign matter, you can try to clean the earphone hole with a clean, soft brush. 3. That the earphone is not fully plugged in may cause noise or silence. For example, the phone is equipped with a protective case, which prevents the full insertion of the earphone, and there is no sound from the earphone. Please try after you unplug the earphone again. 4. The interface, wire, coil, etc. where the current will pass is damaged, which will cause the earphone to be silent or have current noise. Please use new earphones. Neckband earphones: 1. Go to Phone Settings > Bluetooth to check the connection status of the earphone. If it cannot be connected, please refer to realme earphone cannot be connected or the phone cannot search the earphone for troubleshooting. 2. Please refer to the earphone upgrade guide to upgrade the firmware to the latest version. Please refer to realme Earphones Firmware Upgrade Guide. 3. Please confirm whether the power of the earphone is sufficient. It is recommended that you charge the phone for at least 10 minutes and try again. 4. Please upgrade your phone to the latest version. 5. Check if there is dirt at the earphone USB port. Repeat plugging and unplugging several times, then use a cotton swab to clean the dirt. 6. Reset the earphones and check again. Refer to Article: How to reset the realme earphones? True wireless earphones: 1. Click phone Settings > Bluetooth to check the earphone connection status. If you cannot connect, please refer to realme bluetooth earphone suddenly disconnected or connected to other devices to other devices to troubleshoot the problem. 2. Please refer to the "realme Earphones Firmware Upgrade Guide" to upgrade the earphone firmware to the latest version. 3. Please upgrade your phone to the latest version of realme UI. 4. After taking out the dual earphones, put them into the case separately, and check whether the indicator light is on when the single earphone is put into the case. If the indicator light is off, the charging contacts of the earphone are in poor contact. Please clean the contacts before placing them in the charging case. 5. After taking out the dual earphones, put them back into the charging case and close the cover, reopen the cover after 5 seconds, and try to take out the earphones. 6. Please refer to "How to reset the realme earphones?" to restore the earphone to factory settings and then re-pair and connect to the phone for use. If the problem still exists, please bring the purchase certificate to the nearby realme Customer Service Center for help. Related Articles: How to maintain the earphone ?

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 4. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the headphones will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon.