Causes: 1. The data cable only supports charging, not data transfer. 2. USB port is banned. Some companies will ban USB ports to ensure data security. 3. USB debugging is not turned on, and USB configuration settings are incorrect. 4. Abnormal USB driver. 5. The USB service policy is turned off. Solutions: 1. Some data cables only support charging, not data transfer. Please replace the cable to try. 2. It is recommended that you change the computer to use. 3. Open USB debugging and select USB configuration. Settings > About device > Version > build number, click 7 times in a row. Then re-enter Settings > System Settings > Developer Options, turn on USB debugging. Find the Default USB configuration and select File transfer/Android Auto. Go to Select USB Configuration and choose the appropriate USB connection method. Transfer photos: Transfer photos between the phone and the computer via PTP (Picture Transfer Protocol). Transfer files: Transfer files between the phone and the computer via the MTP (Media Transfer Protocol) protocol. MIDI: Use your phone as a MIDI (Musical Instrument Digital Interface) input device to play music on your computer. 4. USB driver abnormality. (1) Maybe the driver is not updated, please right-click "This PC", and click "Manage". (2) After entering the page, first click "Device Manager", then click "Universal Serial Bus Controller" on the right. (3) Right-click on the USB driver and select "Update Driver", after the update is complete, then confirm that the problem is resolved. 5. The USB service policy is turned off. (1) Right-click on "This PC" and then click on "Properties". (2) Click "Device Manager". (3) Click to expand "Universal Serial Bus Controller", select "Generic USB Hub" and right click to enter the properties window. (4) Click on the Power Management option, remove the tick in front of "Allow the computer to shut down this device to save power" and click OK. (5) Then modify the other "Generic USB Hub". (6) Finally, unplug the USB cable, restart the computer, and plug it in again. If none of the above methods can solve your problem, please back up your device and bring your purchase certificate to the nearest realme service center for testing and processing. Related Articles: USB tethering failed Phone cannot connect to computer by USB cable
Introduction: Gemini is a transitioning user by Google from Google Assistant to Gemini, an AI-powered upgrade. This means that in the near future, Gemini will be the primary assistant on Android devices. This transition aims to provide a more advanced and versatile AI assistant experience. The Gemini AI Assistant is a feature in realme phones designed to help users with voice commands, tasks, and other smart functionalities. It aims to enhance your phone experience with AI-powered features for smart assistance, automation, and personal suggestions. Supported models: realme P3 Ultra, realme C75 5G How to Activate Gemini AI Assistant? On realme phones, users can access the Gemini AI Assistant either by voice command or through a specific gesture. Here's how the user can activate it: Voice Activation: Say the voice command, like "Hey Gemini" or "Hi Gemini" to activate the assistant. Make sure the voice trigger is enabled in the settings. Manual Activation: The users can also open Gemini AI Assistant manually by: Press and hold the Power button (if configured for Gemini). realme UI 6.0: Settings > Accessibility & convenience > Power button > Press and hold the power button > Digital assistant (Gemini). How to Set Up Gemini AI Assistant (If This Is Your First Time)? If the user hasn't set it up already, the user may need to complete the initial setup: 1. Language Settings: Choose their preferred language (usually English, but other languages might be available). 2. Permissions: Grant the necessary permissions for microphone access, contacts, messages, and other relevant functions. 3. Voice Recognition: The user might need to train the assistant to recognize your voice to respond to commands.
Add new feature called "AI Clear Face", Industry-leading edge AI technology helps every person in the photo get a clear and vivid image quality like a star. It can restore front photos of blurred portraits and restore old photos. Supported Models: realme 14T 5G, realme C75 5G Path: Photos app > Select the photo > Edit > AI Clear Face Instructions: Need 3 people in the photo to activate this feature. Can recognize up to 8 faces in the photo. only supports the photo mode Needs the camera to be in photo mode, the camera shooting interface will have a temporary UI for the group photo, only photos taken in this mode can be post edited. View the on/off effect in the album.
Introduction: Free Call: Use Bluetooth technology to achieve telephone, intercom communication, no network calling. Supported models: realme 13+ 5G, realme NARZO 80x 5G, realme GT7 Pro, realme 14x 5G, realme 14 5G, realme P3 5G, realme GT6, realme GT6T, realme 14 Pro, realme C75 5G Setting method: Settings > Mobile network > Free Call > Turn on by Signing in to realme Account (Network connection is needed to activate this feature) How to use it: 1. Choose from the nearby devices list. 2. Call the person in your contacts. 3. Call Stranger by selecting "Can be called by All".
When the realme phone is turned on for the first time or the phone is reset to factory settings, the phone will enter the boot wizard. After the process is complete, you can enter the phone desktop to start official use. Note: The boot wizard may be slightly different for different models, please refer to the actual model and version. 1. Select the language you want to use. 2. Read realme Smart User Agreement, then click I have read and agree to the User Agreement, and then click Next. 3. Read the Terms of Service and click Next. 4. Read Operator service statement and click Agree. 5. Click the available Wi-Fi, or click Skip to enter the desktop and then set. Note: If you are not connected to the network, some of the subsequent steps will be inoperable, you can skip and then set up. 6. Read the Wi-Fi Assistant related functions, and then click Next. 7. Set unlock method, you can also click skip to enter the desktop and then set. 8. Sign in to the HeyTap account, or click later and then set up. 9. Check Recommended for you for a more intimate feature experience, then click Next. Note: If you do not sign in to your HeyTap account, you cannot turn on Cloud services and Find your phone. 10. Quickly import the old phone data into the machine, or click Next and then set. 12. Personalize your phone, set wallpapers, icon styles, fonts, etc. You can also click Next and then set. 13. After completing the above settings, you can use realme UI, click Get started to enter the desktop to complete the first boot settings.
Supported versions: realme UI 1.0 and above versions realme UI R & S & T & Go & U edition: not support Clone Phone. You can use the Google 1 App to back up you data and recover your data on the new phone How to backup and restore data on phone Migration items supported by Clone Phone: 1. realme/OPPO (ColorOS6 or above)/OnePlus (ColorOS11 or above) mobile phone Supported migration items: contacts, messages, call logs, pictures, videos, music, documents, system preferences, app data 2. Other Android Phones Support migration items: contacts, messages, call logs, pictures, videos, music, documents, calendars, and other third-party applications (does not include data and applications that are not compatible with the new phone) 3. iPhone Migrated items supported: Contacts, Calendars, Photos, Videos Note: If the same application exists on the new phone and the old phone, the application data on the old phone will overwrite the new phone after moving. Besides, contacts, messages, call logs, pictures, videos, music, and documents will not be overwritten. Migration items not supported by Clone Phone: 1. realme phone： 1.1 Data related to the model: themes, wallpapers, bus cards, etc. 1.2 Security-related data: face, fingerprint, lock screen password, etc. 1.3 Incompatible apps and data on the new phone: Some apps or data on the old phone are not compatible with the new phone, so these apps or data will not be migrated. 1.4 System clone data: Due to system limitations, all data of the system clone does not support migration. 2. Other Android Phones 2.1 Data relating to phone hardware: bus card, etc. 2.2 Security-related data: face, fingerprint, lock screen password, etc. 2.3 System applications and data: notes, alarm clocks, home screen layouts, themes, wallpapers, settings, etc. 2.4 Other third-party app data: social chat records and cache files, etc. 3. iPhone Only supports migration of contacts, photos, calendars, videos, and other content is not supported. Note: Since iCloud no longer supports cloud migration, the old version of Clone Phone can no longer log in. Please update or download the Clone Phone to the latest version. Link：https://i.clonephone.coloros.com/download Operation steps： 1. Enter the Clone Phone on both the new phone and the old phone. Operation path of realme phone: Tools >Clone Phone. 2. On the new phone, click "This is a new phone" and selects the type of the old phone. 3. If the old phone is not a realme phone, please use the browser of the old phone to scan the QR code on the new phone to install the Clone Phone (if the old phone is a realme phone, ignore this step and go directly to step 4). After the old phone scans the code, click Next on the new phone to wait for the old phone to scan. 4. Open the Clone phone on the old phone, select the phone as the old phone, and scan the QR code on the new phone to complete the connection. 5. Select the data that needs to be moved, click to start the transfer after selection, and the move will be successful after a period of time. Related Articles: How to Transfer data with Clone Phone How to import data from an iPhone to realme devices
Every product from realme comes with a unique IMEI or Serial Number (SN). If you own any realme products, learning where to locate them can be beneficial. Please continue reading to discover where to locate them on your device. IMEI on realme Phones The IMEI contains a 15-digit number that helps identify a product. 1. On your phone, go to [Settings] > [About Phone] / [About Device] > [Status] > [IMEI1]. 2. Alternatively, dial *#06# on your phone dialer to see the IMEI number(s). 3. If your phone is dead or lost, and you need your phone's IMEI, check the phone box and look for the phone's IMEI. SN on all realme Earphones 1. Check on the earphone body: For TWS Bluetooth earphones: The SN is located at the flip of the charging case. For Neckband Bluetooth earphones: The SN is located behind the charging port. 2. Check the bottom of the package box; It's usually placed near the barcode. SN on realme Watch 1. realme Watch Settings: Go to [Settings] > [About] > [Serial Number]. 2. The SN of the Watch can be seen at the back of the package box. SN on realme Pad 1. realme Pad Settings: Go to [Settings] > [About Device] > [Status] > [Serial number]. 2. The SN of the Pad can be seen at the back of the package box. SN on realme Laptop 1. Check through the nameplate label at the bottom of the laptop. 2. Press the "Win + R" keys at the same time to open the "Run" window, enter "cmd", and click "OK"; Enter "wmic bios get serialnumber" to view the SN number.
In order to avoid the loss of phone data, you can backup and restore phone data through local backup or cloud backup. Method 1: Local backup Setting path: realme UI 3.0 & and above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > New Backup. realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > New Backup. realme UI 1.0: Settings > Additional settings > Back up and reset > New Backup. realme UI T & S & R & Go & U Edition: not support local backup Data supported for backup: Contacts, messages, call logs, preference settings (calendar, clock, settings, blocking, etc.), apps (excluding app data). Backup to computer: After the phone is connected to the computer, follow the file saving path to find the corresponding Backup file on the computer, and then save it on the computer. Recovery path: realme UI 3.0 & above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 1.0: Settings > Additional settings > Back up and reset > Select backup files > Select the data you want to restore > Click Start Note： 1. At this time, the backup file is stored locally on the phone. If you flash the machine or restore the factory settings, the backed-up data will also be cleared. Before the operation, you need to copy the data to other storage devices (such as computers, U disk, etc.) for preservation. 2. If the backup data is on the computer side, please copy the Backup file on the computer to the phone directory that files stored before. Method 2: Google backup realme UI 2.0 & 3.0 & 4.0 & S Edition & T Edition R Edition & Go Edition: 1. On your Android phone, open the Google One app. 2. At the bottom, tap Storage. 3. Scroll to the device backup section. If this is your first phone backup: Tap Set up data backup > Backup now. If this isn't your first phone backup: Tap View/Show details > Backup now. 4. To see your backup settings, tap Manage backup. realme UI 1.0: Settings > Additional settings > Back up and reset > Google backup Data supported for backup: App data, Call history, Contacts, Settings SMS messages Pictures and videos, MMS messages Recovery path: When you add your Google Account to a phone that's been set up, what you'd previously backed up for that Google Account gets put onto the phone. To restore a backed-up account to a reset phone, follow the on-screen steps. For more help, get help from your device manufacturer. Your photos and videos are already available in Google Photos. But you can restore the rest of the data you backed up while you set up your new phone for the first time or after a factory reset. At setup, to restore your data, follow the on-screen steps. The process can take up to 24 hours.
Using Documents for easy editing and file management Documents is an app designed for streamlined document management and editing. It offers features such as searching, viewing, editing, and format conversion, enabling you to work with documents anytime, anywhere. Supported Models: realme GT 7 Pro Operation path Open the Documents app, then you can: l Search for documents on your device. l View files in Word, PDF, Excel, and more without installing another app. l Create or edit Word, Excel, PowerPoint, and TXT files. l Convert documents into easy-to-share formats Note: The functions available may vary depending on the document type.
When two mobile phones are close to each other, you can use the one-touch sharing function, that is, quickly share pictures and files through, mutual transmission, providing users with a more convenient mutual transmission and sharing experience. Note: To use this function, the phone must upgrade the system to realme UI 6.0 or ColorOS 15 and above and have Touch interactions. Please refer to the actual interface display for details. Operation path： 1. Pull down the status bar on both phones to confirm that NFC, and Quick Share are turned on. 2. Go to "Settings > Connection & Sharing > Touch interactions" on both phones and turn on the switch. 3. Keep the recipient's phone unlocked and the screen on. 4. Select the phone, click "Share" to enter the system sharing panel, and keep close to the NFC area of phone. 5. After the recipient receives the pop-up, click Accept to receive the file. Usage scenario: Users need to share photos quickly after traveling. Mobile phones can be quickly connected and transferred by touching them together. The sharing operation path is shorter and sharing is easier.
