1.Authorized service center information
Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.
Italy Authorized Service Center
Name: service trade
Address: Service Trade SpA, Via Palazzon, 46/C, 35010 Campodoro (PD)
Email: helpdesk@stitaly.it
Phone number: +39 049/9069727
Working time: Mo-Fri 09.00am-13.00pm+14.00pm - 18.00pm
Link: http://www.stitaly.it/
Poland authorized service center:
Name: SBE
Address :
S.B.E. Polska Sp z o.o.
ul. Puławska 34
05-500 Piaseczno
Phone number: +22 716 43 33
Email: sbe@sbe-online.pl
Spain and Portugal authorized service center:
Name: CTDI
Phone number: +34 900 107 684
Address:
Avenida Leonardo da Vince, 13
Parque Empresarial de la Carpetania
28906 Getafe
Madrid, Spain
Email: soporte.realme.ctdi@ctdi.com
France authorized service center:
Name: CEAT
Address: CEAT ELECTRONIQUE - 13 RUE DU 19 MARS 1962 - 21600 LONGVIC
Email contact: accueil@ceat-electronique.fr
Phone number: +33380460134
Working time : 9.00 am- 7.00 pm
UK authorized service center:
Name:SBE
Address: SBE Ltd., Unit A2, Beaver Industrial Estate, Ashford, Kent, TN23 7SH, Great Britain
Email: mail@sbe-ltd.co.uk
Phone number: 01233 619 320 ()
Working time:Mo-Fri 8.30am - 5:00 pm
Link: https://myrepair.sbeglobalservice.co.uk/
Germany authorized service center:
Name:One Brand Solutions GmbH
Address: Porschestr. 13
44809 Bochum
Phone number: 023199950025
Email:service@o-bs.de
Czech authorized service center:
Name: service commerce
address:
Service commerce s.r.o.
U Trati 3134/36a
Praha 10
100 00
email:info@service-commerce.cz
hotline: +420 736 478 797 (Mo-Fri 9.00-18:00)
link: https://www.service-commerce.cz/objednavka/form
- Check the status of a repair
To know the progress of your repair, you can contact the repair center directly.
- Before you send your phone:
When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
- How much does my repair cost?
If the repair is covered by the warranty conditions there will be no cost.
If the fault is not covered, it will depend on the type of repair.
I suggest that you directly contact the service center for logistics assistance. We will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.
- Other information
Learn more about the service policy: https://www.realme.com/eu/legal/terms-sales
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.