realme Repair Service

realme Repair Service

  1. Authorized repair center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme authorized repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts. Authorized repair center informations are in following form.

2.Check the status of a repair

To know the progress of your repair, you can contact the repair center directly.

  1. Before you send your phone:

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

  1. How much does my repair cost?

If the repair is covered by the warranty conditions, there will be no cost.

If the fault is not covered, it will depend on the type of repair.

As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

  1. Other information

Learn more about the service policy:

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

Country SC Name Email Hotline Working time Link Product Category
Phone IoT Tablet Notebook Cleaning robot TV
Poland PL CTDI   Mon-Fri, 6:00-14:00 Y Y Y      
MTTC +48 451 052 401 Mon-Fri, 8:00-16:00 Y Y Y   Y  
Quadra Net 8003211483 Mon-Fri, 9:00-17:00            Y
Czech republic CZ VSP DATA 420381489800 Mon-Fri, 9:00-16:00 Y Y Y Y Y
INTELEK +420 533 338 899 Mon-Fri, 8:00-17:00         Y   Y
Greece GR Smart4all 2160027021 Mon-Fri, 9:00-17:00   Y Y        
Serbia RS MESC 011/31 33 314 Mon-Fri, 9:00-17:00   Y Y Y Y Y Y
011/31 92 295
062/82 62 077
Bosnia and Herzegovina BA KimTec Servis d.o.o.   030 718 844 Mon-Fri, 8:30-17:00 Y Y        
Croatia HR Tech Doctor 00 385 1 6188 513 Mon-Fri, 9:00-17:00 Y Y        
Bulgaria BG MOSTComputer 00 35970014411 Mon-Fri, 10:00-18:00 Y Y Y Y   Y
Romania RO ESD +4 021 326 60 63 Mon-Fri, 9:00-18:00 Y Y Y Y Y Y
Hungary HU TMX +36 1 585 8381 Mon-Fri, 8:00-16:30 Y Y Y Y Y Y
Slovenia SI Kron IT, d.o.o. 38630685808 Mon-Fri, 8:00-16:00 Y Y Y Y Y Y
Macedonia MK Mobico DOO 38923090060 Mon-Fri, 8:30-16:30   Y Y Y Y Y Y
Spain ES CTDI      +34 900 107 684 Mon-Fri, 9:00-18:00 Y Y Y Y Y  
Italy IT Video Pacini   - Mo-Fri
14:00-18:00 Y Y Y Y Y Y
the United Kingdom UK SBE 01233 619 320 Mon-Fri, 8:30-17:00 Y Y        
France FR SBE 0892 350 808 Mon-Fri, 9:00-17:00 Y Y Y Y Y Y
Germany DE Telya 4.92099E+12 Mon-Fri, 9:00-16:30   Y Y Y Y Y  
Luxembourg/Netherland/Belgium LU/NL/BE DIL +35 22611001 Mon-Fri, 8:00-17:00 Y Y Y Y Y  
Switzerland CH Sertronics AG 056 417 71 11 Mo-Fri
Portugal PT Tamet +34 210139460 (TAMET Porto) Mo-Fri
  Y Y Y Y Y Y
+34 210139460 (TAMET Lisboa) Mo-Fri
Other EU countries   REPU 33143382999 Mon-Fri, 9:00-19:00   Y Y Y   Y  
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