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realme Repair Service

realme Repair Service

  1. Authorized repair center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.

 

Italy authorized repair center

Name: service trade

Address: Service Trade SpA, Via Palazzon, 46/C, 35010 Campodoro (PD)

Email: helpdesk@stitaly.it

Phone number: +39 049/9069727

Working time: Mo-Fri 09.00am-13.00pm+14.00pm - 18.00pm

Link: http://www.stitaly.it/

 

Poland authorized repair center:

Name: SBE

Address: S.B.E. Polska Sp z o.o., ul. Puławska 34, 05-500 Piaseczno

Phone number: +22 716 43 33

Email: sbe@sbe-online.pl

 

Spain and Portugal authorized repair center:

Name: CTDI

Phone number: +34 900 107 684

Address: Avenida Leonardo da Vince, 13, Parque Empresarial de la Carpetania, 28906 Getafe, Madrid, Spain

Email: soporte.realme.ctdi@ctdi.com

 

France authorized repair center:

Name: CEAT

Address: CEAT ELECTRONIQUE - 13 RUE DU 19 MARS 1962 - 21600 LONGVIC

Email contact: accueil@ceat-electronique.fr

Phone number: +33380460134

Working time: 9.00 am- 7.00 pm

 

UK authorized repair center:

Name: SBE

Address: SBE Ltd., Unit A2, Beaver Industrial Estate, Ashford, Kent, TN23 7SH, Great Britain

Email: mail@sbe-ltd.co.uk

Phone number: 01233 619 320

Working time: Mo-Fri 8.30am - 5:00 pm

Link: https://myrepair.sbeglobalservice.co.uk/

 

Germany authorized repair center:

Name: Telya

Address: Schalker Str. 59, 45881 Gelsenkirchen

Phone number: +4920988307161

Email: realme@telya.de

 

Czech authorized repair center:

Name: service commerce

Address: Service commerce s.r.o., U Trati 3134/36a, Praha 10, 100 00

Email:info@service-commerce.cz

Hotline: +420 736 478 797 (Mo-Fri 9.00-18:00)

Link: https://www.service-commerce.cz/objednavka/form

 

Hungary authorized repair center:

Name: E.R.T. Service & Logistic Kft.

Address: H-1149 Budapest, Róna u. 120-122.

Email: info@quickservice.hu

Phone number: +36 1 599 9877

Working time: Monday to Thursday 9:00 to 17:00, Friday: 09:00 to 16:00

Link: www.quickservice.hu

 

Bulgaria authorized repair center:

Name: Bulgram

Address: Bulgaria, Sofia 1303, Chiprovtsi Str., 7

Email: office@bulgram.net

Phone number: +359 2 445 22 30

Working time: 8:00 – 17:00

Link: www.bulgram.com

 

Romania authorized repair center:

Name: ESD

Address: Bd. Iuliu Maniu Nr 7, Corp J, parter, sector 6, Bucuresti

Email: service@esd-rom.ro

Phone number: +4 021 326 60 63

Working time: Monday to Friday 09:00 – 18:00

Link: https://esdservice.ro/verificare-reparatii-in-timp-real.php

 

Greece authorized repair center:

Name: T2P

Address: Chaldias 52, Elliniko, Greece

Email: info@t2p.gr, service@t2p.gr

Phone Number: 2109609412

 

Serbia authorized repair center:

Name: MESC

Address: Bulevar Mihajla Pupina 117, 11070 Novi Beograd - Srbija

Email: servisnicentar@mesc.rs

Hotline: 011/31 33 314, 011/31 92 295, 062/82 62 077

Working time: Monday – Friday, 900-17:00

Link: https://mesc.rs/#1489503964921-3acbdde1-0dcf

 

Croatia authorized repair center:

Name: Tech Doctor

Address: Radnička cesta 1/A, 10000 Zagreb - Croatia

Email: info@techdoctor.hr

Hotline: 00 385 1 6188 513

Working time: 09:00 – 17:00h (Monday – Friday)

Link: www.techdoctor.hr

 

Bosnia and Herzegovina authorized repair center:

Name: MESC

Address: Maršala Tita 6, 71000 Sarajevo – B&H

Email: mesc@mesc.ba

Hotline: 00 387 33 715 596

Working time: 08:00 – 16:00h (Monday – Friday)

Link: www.mesc.ba

 

Authorized repair center for other EU countries

Name: SARL REPU

Address: 149 RUE AMELOT, 75011 PARIS, FRANCE

Email: service.realmeeu@gmail.com

Phone number: +33143382999

 

Check the status of a repair

To know the progress of your repair, you can contact the repair center directly.

 

Before you send your phone:

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

 

How much does my repair cost?

If the repair is covered by the warranty conditions, there will be no cost.

If the fault is not covered, it will depend on the type of repair.

As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

 

Other information

Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

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