realme Repair Service
- Authorized repair center information
Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.
Italy authorized repair center
Name: service trade
Address: Service Trade SpA, Via Palazzon, 46/C, 35010 Campodoro (PD)
Email: helpdesk@stitaly.it
Phone number: +39 049 0993117
Working time: Mo-Fri 09.00am-13.00pm+14.00pm - 18.00pm
Link: http://www.stitaly.it/
Poland authorized repair center:
Name: SBE
Address: S.B.E. Polska Sp z o.o., ul. Puławska 34, 05-500 Piaseczno
Phone number: +22 716 43 33
Email: sbe@sbe-online.pl
Spain and Portugal authorized repair center:
Name: CTDI
Phone number: +34 900 107 684
Address: Avenida Leonardo da Vince, 13, Parque Empresarial de la Carpetania, 28906 Getafe, Madrid, Spain
Email: soporte.realme.ctdi@ctdi.com
France authorized repair center:
Name: CEAT
Address: CEAT ELECTRONIQUE - 13 RUE DU 19 MARS 1962 - 21600 LONGVIC
Email contact: accueil@ceat-electronique.fr
Phone number: +33380460134
Working time: 9.00 am- 7.00 pm
UK authorized repair center:
Name: SBE
Address: SBE Ltd., Unit A2, Beaver Industrial Estate, Ashford, Kent, TN23 7SH, Great Britain
Email: mail@sbe-ltd.co.uk
Phone number: 01233 619 320
Working time: Mo-Fri 8.30am - 5:00 pm
Link: https://myrepair.sbeglobalservice.co.uk/
Germany authorized repair center:
Name: Telya
Address: Schalker Str. 59, 45881 Gelsenkirchen
Phone number: +4920988307161
Email: realme@telya.de
Czech authorized repair center:
Name: VSP DATA a.s.
Address: VSP DATA a.s., Areál Service Park a.s , Průmyslová 1181, 391 02 Sezimovo Ústí II
Email:support@vspdata.cz, realme@vspdata.cz
Hotline: +420 381 489 800 (Mo-Fri 9.00-16:00)
Link: https://services.vspdata.cz/en/realme/case-new/
Hungary authorized repair center:
Name: E.R.T. Service & Logistic Kft.
Address: H-1149 Budapest, Róna u. 120-122.
Email: info@quickservice.hu
Phone number: +36 1 599 9877
Working time: Monday to Thursday 9:00 to 17:00, Friday: 09:00 to 16:00
Link: www.quickservice.hu
Bulgaria authorized repair center:
Name: Bulgram
Address: Bulgaria, Sofia 1303, Chiprovtsi Str., 7
Email: office@bulgram.net
Phone number: +359 2 445 22 30
Working time: 8:00 – 17:00
Link: www.bulgram.com
Romania authorized repair center:
Name: ESD
Address: Bd. Iuliu Maniu Nr 7, Corp J, parter, sector 6, Bucuresti
Email: service@esd-rom.ro
Phone number: +4 021 326 60 63
Working time: Monday to Friday 09:00 – 18:00
Link: https://esdservice.ro/verificare-reparatii-in-timp-real.php
Greece authorized repair center:
Name: T2P
Address: Apollonos 6 Elliniko T.K. 16777
Email: info@t2p.gr
Phone Number: 2160027021
Serbia authorized repair center:
Name: MESC
Address: Bulevar Mihajla Pupina 117, 11070 Novi Beograd - Srbija
Email: servisnicentar@mesc.rs
Hotline: 011/31 33 314, 011/31 92 295, 062/82 62 077
Working time: Monday – Friday, 900-17:00
Link: https://mesc.rs/#1489503964921-3acbdde1-0dcf
Croatia authorized repair center:
Name: Tech Doctor
Address: Radnička cesta 1/A, 10000 Zagreb - Croatia
Email: info@techdoctor.hr
Hotline: 00 385 1 6188 513
Working time: 09:00 – 17:00h (Monday – Friday)
Link: www.techdoctor.hr
Bosnia and Herzegovina authorized repair center:
Name: MESC
Address: Maršala Tita 6, 71000 Sarajevo – B&H
Email: mesc@mesc.ba
Hotline: 00 387 33 715 596
Working time: 08:00 – 16:00h (Monday – Friday)
Link: www.mesc.ba
Benelux authorized repair center (Netherlands, Belgium, and Luxembourg):
Name: DIL
Address: 211 rue des Romains, L-8041 Bertrange
Email: info@dil.lu
Hotline: +35 22611001 from 8.00 am to 5.00 pm
Link: https://b2c.dil.lu/info
Switzerland authorized repair center:
Name: Sertronics AG
Address: Lindächerstrasse 15413 Birmenstorf
Email: service@sertronics.com
Hotline: 056 417 71 11
Slovenia authorized repair center Name:
ITS Intertrade d.o.o. Address: Glonarjeva 1, 1000 Ljubljana, Slovenia
Email: servis@its-it.si
Hotline: +386 (0)59 34 34 01 (8AM - 4PM, Monday - Friday)
Authorized repair center for other EU countries
Name: SARL REPU
Address: 149 RUE AMELOT, 75011 PARIS, FRANCE
Email: service.realmeeu@gmail.com
Phone number: +33143382999
Check the status of a repair
To know the progress of your repair, you can contact the repair center directly.
Before you send your phone:
When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
How much does my repair cost?
If the repair is covered by the warranty conditions, there will be no cost.
If the fault is not covered, it will depend on the type of repair.
As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.
Other information
Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.