realme Repair Service

realme Repair Service

  1. Authorized repair center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme authorized repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts. Authorized repair center informations are in following form.

2.Check the status of a repair

To know the progress of your repair, you can contact the repair center directly.

  1. Before you send your phone:

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

  1. How much does my repair cost?

If the repair is covered by the warranty conditions, there will be no cost.

If the fault is not covered, it will depend on the type of repair.

As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

  1. Other information

Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

Country SC Name Email Hotline Working time Link Product Category
Phone IoT Tablet Notebook Cleaning robot TV
Poland PL CTDI dok@ctdi.eu   Mon-Fri, 6:00-14:00 web.ctdi.eu Y Y Y      
MTTC serwis@mttcpoland.pl +48 451 052 401 Mon-Fri, 8:00-16:00 https://mttcpoland.pl Y Y Y   Y  
Quadra Net Service.pl@realme.com 8003211483 Mon-Fri, 9:00-17:00 www.quadra-net.pl            Y
Czech republic CZ VSP DATA support@vspdata.cz 420381489800 Mon-Fri, 9:00-16:00 https://services.vspdata.cz/en/realme/case-new/ Y Y Y Y Y  
realme@vspdata.cz
INTELEK rma@intelek.cz +420 533 338 899 Mon-Fri, 8:00-17:00         Y   Y
Greece GR Smart4all info@smart4all-international.gr 2160027021 Mon-Fri, 9:00-17:00   Y Y        
Serbia RS MESC servisnicentar@mesc.rs 011/31 33 314 Mon-Fri, 9:00-17:00   Y Y Y Y Y Y
011/31 92 295
062/82 62 077
Bosnia and Herzegovina BA KimTec Servis d.o.o.   030 718 844 Mon-Fri, 8:30-17:00 http://www.kimtecservis.ba/ Y Y        
Croatia HR Tech Doctor info@techdoctor.hr 00 385 1 6188 513 Mon-Fri, 9:00-17:00 www.techdoctor.hr Y Y        
Bulgaria BG MOSTComputer support@mostbg.com 00 35970014411 Mon-Fri, 10:00-18:00 http://www.mostbg.com/ Y Y Y Y   Y
Romania RO ESD service@esd-rom.ro +4 021 326 60 63 Mon-Fri, 9:00-18:00 https://esdservice.ro/verificare-reparatii-in-timp-real.php Y Y Y Y Y Y
Hungary HU TMX info@tmx.hu +36 1 585 8381 Mon-Fri, 8:00-16:30 www.tmx.hu Y Y Y Y Y Y
Slovenia SI Kron IT, d.o.o. vprasanja@kron.si 38630685808 Mon-Fri, 8:00-16:00 https://www.kron.si Y Y Y Y Y Y
Macedonia MK Mobico DOO info@mobico.com.mk 38923090060 Mon-Fri, 8:30-16:30   Y Y Y Y Y Y
Spain ES CTDI soporte.realme.ctdi@ctdi.eu      +34 900 107 684 Mon-Fri, 9:00-18:00 https://repairstatus.ctdispain.es Y Y Y Y Y  
Italy IT Video Pacini   - Mo-Fri
9:00-13:00
14:00-18:00
https://www.videopacini.com/vp_scheda_search.php Y Y Y Y Y Y
the United Kingdom UK SBE mail@sbe-ltd.co.uk 01233 619 320 Mon-Fri, 8:30-17:00 https://myrepair.sbeglobalservice.co.uk/ Y Y        
France FR SBE service.clients@sbe-online.com 0892 350 808 Mon-Fri, 9:00-17:00  https://monsavmobile.fr Y Y Y Y Y Y
Germany DE Telya realme@telya.de 4.92099E+12 Mon-Fri, 9:00-16:30   Y Y Y Y Y  
Luxembourg/Netherland/Belgium LU/NL/BE DIL info@dil.lu +35 22611001 Mon-Fri, 8:00-17:00 https://b2c.dil.lu/info Y Y Y Y Y  
Switzerland CH Sertronics AG service@sertronics.com 056 417 71 11 Mo-Fri
9:00-13:00
14:00-18:00
             
Portugal PT Tamet cliente.realme@tamet.pt +34 210139460 (TAMET Porto) Mo-Fri
9:00-13:00
14:00-18:00
  Y Y Y Y Y Y
+34 210139460 (TAMET Lisboa) Mo-Fri
9:00-12:30
13:30-18:00
Other EU countries   REPU  service.realmeeu@gmail.com 33143382999 Mon-Fri, 9:00-19:00   Y Y Y   Y  
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