realme Repair Service

Europe After-sale care for epidemic:- https://www.realme.com/eu/legal/After-sale-care-for-epidemic

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.

The information for the repair center

Name: SARL REPU

Phone number: +33143382999

Address: 149 RUE AMELOT, 75011 PARIS, FRANCE

After you ship your phone, please send an email to the email ID ( service.realmeeu@gmail.com) with the following form.

*you can get IMEI with *#06#, or the phone box, or the order.

Check the status of a repair

To know the progress of your repair, you can contact the repair center.

Phone number: +33143382999(Open Monday to Saturday from 10am to 7pm)

Email: service.realmeeu@gmail.com

Before you send your phone:

1. When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
2. Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

realme Accessories

Accessories included with your phone including, power adapter, USB cable and internal battery are covered by the terms of the realme Limited Warranty and current laws.

How much does my repair cost?

If the repair is covered by the warranty conditions there will be no cost.

If the fault is not covered, it will depend on the type of repair.

I suggest that you directly contact the service center for logistics assistance. We will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

Learn more about the service policy: https://www.realme.com/eu/legal/terms-sales

Other information

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.