realme Repair Service
- Authorized repair center information
Depending on the case, realme offers different solutions to repair your device. To send your product to a realme authorized repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts. Authorized repair center informations are in following form.
2.Check the status of a repair
To know the progress of your repair, you can contact the repair center directly.
- Before you send your phone:
When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
- How much does my repair cost?
If the repair is covered by the warranty conditions, there will be no cost.
If the fault is not covered, it will depend on the type of repair.
As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.
- Other information
Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.
| Country | SC Name | Hotline | Working time | Link | Product Category | ||||||||
| Phone | IoT | Tablet | Notebook | Cleaning robot | TV | Air Purifier | |||||||
| Poland | PL | CTDI | dok@ctdi.eu | +48227034100 | Mon-Fri 6:00AM-2:00PM |
web.ctdi.eu | Y | Y | Y | ||||
| MTTC | serwis@mttcpoland.plx | 22 829 99 50 | Mon-Fri 8:00AM-4:00PM |
https://mttcpoland.pl | Y | Y | Y | Y | Y | ||||
| Quadra Net | realme@quadra-net.com | +48616103056 | Mon-Fri 9:00AM-5:00PM |
www.quadra-net.pl | Y | ||||||||
| Czech republic | CZ | VSP DATA | support@vspdata.cz realme@vspdata.cz |
+420381489800 | Mo-Fri 9.00AM-4:00PM |
https://services.vspdata.cz/en/realme/case-new/ | Y | Y | Y | Y | Y | ||
| INTELEK | rma@intelek.cz | +420 533 338 899 | Mon-Fri 8:00AM-5:00PM |
Y | Y | ||||||||
| Greece | GR | Smart4all | info@smart4all-international.gr | 2160027021 | Mon-Fri 9:00AM-5:00PM |
Y | Y | ||||||
| Serbia | RS | MESC | servisnicentar@mesc.rs | 011/31 33 314 011/31 92 295 062/82 62 077 |
Mon-Fri 9:00AM-5:00PM |
Y | Y | Y | Y | Y | Y | ||
| Bosnia and Herzegovina | BA | KlmTec Servis d.o.o. | 030 718 844 | Mon-Fri 8:30AM-5:00PM |
http://www.kimtecservis.ba/ | Y | Y | ||||||
| Croatia | HR | Tech Doctor | info@techdoctor.hr | 00 385 1 6188 513 | Mon-Fri 9:00AM-5:00PM |
www.techdoctor.hr | Y | Y | |||||
| Bulgaria | BG | MOSTComputer | support@mostbg.com | 00 35970014411 | Mon-Fri 10:00 AM-6:00PM |
http://www.mostbg.com/ | Y | Y | Y | Y | Y | ||
| Romania | RO | ESD | service@esd-rom.ro | +4 021 326 60 63 | Mon-Fri 9:00AM-6:00PM |
https://esdservice.ro/verificare-reparatii-in-timp-real.php | Y | Y | Y | Y | Y | Y | |
| Hungary | HU | TMX | info@tmx.hu | +36 1 585 8381 | Mon-Fri 8:00AM-4:30PM |
www.tmx.hu | Y | Y | Y | Y | Y | Y | |
| Slovenia | SI | ITS | servis@its-it.si | +386 (0)59 34 34 01 | Mon-Fri 8:00AM-4:00PM |
Y | Y | ||||||
| Kron IT, d.o.o. | vprasanja@kron.si | 38630685808 | Mon-Fri 8:00AM-4:00PM |
https://www.kron.si | Y | Y | Y | Y | Y | Y | |||
| Austria | AT | Mobiletouch | office@mobiletouch.at | 431866490 | Mon-Wed, Fri 9:00AM-3:00PM Thu 9:00AM-5:00PM |
www.mobiletouch.at | Y | Y | Y | Y | Y | Y | |
| Macedonia | MK | Mobico DOO | info@mobico.com.mk | 38923090060 | Mon-Fri 8:30AM-4:30PM |
Y | Y | Y | Y | Y | Y | ||
| Nordic | Nordic | Mcare | huoltokeskus@mcare.fi | 0600 418 712 | Mon-Fri 8:00AM-6:00PM |
Y | Y | ||||||
| Spain | ES | CTDI | soporte.realme.ctdi@ctdi.eu | +34 900 107 684 | Mon-Fri 9:00AM-6:00PM |
https://repairstatus.ctdispain.es | Y | Y | Y | Y | Y | ||
| Italy | IT | Video Pacini | You can find the list of collection points from: https://www.realme.com/it/legal/repair-service |
- | Mo-Fri 9:00AM-1:00PM 2:00PM-6:00PM |
https://www.videopacini.com/vp_scheda_search.php | Y | Y | Y | Y | Y | ||
| the United Kingdom | UK | SBE | mail@sbe-ltd.co.uk | 01233 619 320 | Mon-Fri 8:30AM-5:00OM |
https://myrepair.sbeglobalservice.co.uk/ | Y | Y | |||||
| France | FR | CEAT |
accueil@ceat-electronique.fr
If you want repair service, please create RMA with this link, shipping label will be shipped RMA created sucefully: https://formulaire-rma.ceat.fr/ |
Mon-Fri 9:00AM-7:00PM |
https://extranet.ceat.fr/interventions |
Y | Y | Y | Y | Y | Y | ||
| Germany | DE | Telya | realme@telya.de | +4920988307161 | Mon-Fri 9:00AM-4:30PM |
Y | Y | Y | Y | Y | |||
| Luxembourg /Netherland /Belgium |
LU/NL/BE | DIL | info@dil.lu | +35 22611001 | Mon-Fri 8:00AM-5:00PM |
https://b2c.dil.lu/info | Y | Y | Y | Y | Y | ||
| Switzerland | CH | Sertronics AG | service@sertronics.com | 056 417 71 11 | Mo-Fri 9:00AM-1:00PM 2:00PM-6:00PM |
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| Portugal | PT | Tamet | cliente.realme@tamet.pt | +34 210139460 (TAMET Porto) | Mon-Fri 9:00AM-1:00PM 2:00PM-6:00PM |
Y | Y | Y | Y | Y | Y | ||
| +34 210139460 (TAMET Lisboa) | Mon-Fri 9:00AM-12:30PM 1:30PM-6:00PM |
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| Other EU countries | REPU | service.realmeeu@gmail.com | +33143382999 | Mon-Fri 9:00AM-7:00PM |
Y | Y | Y | Y | |||||