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realme Repair Service

 

1.Authorized service center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.

 

Italy Authorized Service Center

Name: service trade

Address: Service Trade SpA, Via Palazzon, 46/C, 35010 Campodoro (PD)

Email: helpdesk@stitaly.it

Phone number: +39 049/9069727

Working time: Mo-Fri 09.00am-13.00pm+14.00pm - 18.00pm

Link: http://www.stitaly.it/

 

Poland authorized service center:

Name: SBE

Address :

S.B.E. Polska Sp z o.o.

ul. Puławska 34

05-500 Piaseczno

Phone number: +22 716 43 33

Email: sbe@sbe-online.pl

 

Spain and Portugal authorized service center:

Name: CTDI

Phone number: +34 900 107 684

Address:

Avenida Leonardo da Vince, 13

Parque Empresarial de la Carpetania

28906 Getafe

Madrid, Spain

Email: soporte.realme.ctdi@ctdi.com

 

France authorized service center:

Name: CEAT

Address: CEAT ELECTRONIQUE - 13 RUE DU 19 MARS 1962 - 21600 LONGVIC

Email contact: accueil@ceat-electronique.fr

Phone number: +33380460134

Working time : 9.00 am- 7.00 pm

 

UK authorized service center:

Name:SBE

Address: SBE Ltd., Unit A2, Beaver Industrial Estate, Ashford, Kent, TN23 7SH, Great Britain

Email: mail@sbe-ltd.co.uk

Phone number: 01233 619 320 ()

Working time:Mo-Fri 8.30am - 5:00 pm

Link: https://myrepair.sbeglobalservice.co.uk/

 

Germany authorized service center:

Name:One Brand Solutions GmbH

Address: Porschestr. 13

44809 Bochum

Phone number: 023199950025

Email:service@o-bs.de

 

Czech authorized service center:

Name: service commerce

address:

Service commerce s.r.o.

U Trati 3134/36a

Praha 10

100 00

email:info@service-commerce.cz

hotline: +420 736 478 797 (Mo-Fri 9.00-18:00)

link: https://www.service-commerce.cz/objednavka/form

 

  1. Check the status of a repair

 

To know the progress of your repair, you can contact the repair center directly.

 

  1. Before you send your phone:

 

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

 

  1. How much does my repair cost?

If the repair is covered by the warranty conditions there will be no cost.

If the fault is not covered, it will depend on the type of repair.

I suggest that you directly contact the service center for logistics assistance. We will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

 

  1. Other information

 

Learn more about the service policy: https://www.realme.com/eu/legal/terms-sales

 

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

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