realme Repair Service
- Authorized repair center information
Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.
Italy authorized repair center
Name: service trade
Address: Service Trade SpA, Via Palazzon, 46/C, 35010 Campodoro (PD)
Phone number: +39 049 0993117
Working time: Mo-Fri 09.00am-13.00pm+14.00pm - 18.00pm
Poland authorized repair center:
Address: S.B.E. Polska Sp z o.o., ul. Puławska 34, 05-500 Piaseczno
Phone number: +22 716 43 33
Spain and Portugal authorized repair center:
Phone number: +34 900 107 684
Address: Avenida Leonardo da Vince, 13, Parque Empresarial de la Carpetania, 28906 Getafe, Madrid, Spain
France authorized repair center:
Address: CEAT ELECTRONIQUE - 13 RUE DU 19 MARS 1962 - 21600 LONGVIC
Email contact: email@example.com
Phone number: +33380460134
Working time: 9.00 am- 7.00 pm
UK authorized repair center:
Address: SBE Ltd., Unit A2, Beaver Industrial Estate, Ashford, Kent, TN23 7SH, Great Britain
Phone number: 01233 619 320
Working time: Mo-Fri 8.30am - 5:00 pm
Germany authorized repair center:
Address: Schalker Str. 59, 45881 Gelsenkirchen
Phone number: +4920988307161
Czech authorized repair center:
Name: service commerce
Address: Service commerce s.r.o., U Trati 3134/36a, Praha 10, 100 00
Hotline: +420 736 478 797 (Mo-Fri 9.00-18:00)
Hungary authorized repair center:
Name: E.R.T. Service & Logistic Kft.
Address: H-1149 Budapest, Róna u. 120-122.
Phone number: +36 1 599 9877
Working time: Monday to Thursday 9:00 to 17:00, Friday: 09:00 to 16:00
Bulgaria authorized repair center:
Address: Bulgaria, Sofia 1303, Chiprovtsi Str., 7
Phone number: +359 2 445 22 30
Working time: 8:00 – 17:00
Romania authorized repair center:
Address: Bd. Iuliu Maniu Nr 7, Corp J, parter, sector 6, Bucuresti
Phone number: +4 021 326 60 63
Working time: Monday to Friday 09:00 – 18:00
Greece authorized repair center:
Address: Chaldias 52, Elliniko, Greece
Email: firstname.lastname@example.org, email@example.com
Phone Number: 2109609412
Serbia authorized repair center:
Address: Bulevar Mihajla Pupina 117, 11070 Novi Beograd - Srbija
Hotline: 011/31 33 314, 011/31 92 295, 062/82 62 077
Working time: Monday – Friday, 900-17:00
Croatia authorized repair center:
Name: Tech Doctor
Address: Radnička cesta 1/A, 10000 Zagreb - Croatia
Hotline: 00 385 1 6188 513
Working time: 09:00 – 17:00h (Monday – Friday)
Bosnia and Herzegovina authorized repair center:
Address: Maršala Tita 6, 71000 Sarajevo – B&H
Hotline: 00 387 33 715 596
Working time: 08:00 – 16:00h (Monday – Friday)
Benelux authorized repair center (Netherlands, Belgium, and Luxembourg):
Address: 211 rue des Romains, L-8041 Bertrange
Hotline: +35 22611001 from 8.00 am to 5.00 pm
Switzerland authorized repair center:
Name: Sertronics AG
Address: Lindächerstrasse 15413 Birmenstorf
Hotline: 056 417 71 11
Authorized repair center for other EU countries
Name: SARL REPU
Address: 149 RUE AMELOT, 75011 PARIS, FRANCE
Phone number: +33143382999
Check the status of a repair
To know the progress of your repair, you can contact the repair center directly.
Before you send your phone:
When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
How much does my repair cost?
If the repair is covered by the warranty conditions, there will be no cost.
If the fault is not covered, it will depend on the type of repair.
As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.
Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.