realme Repair Service

realme Repair Service

  1. Authorized repair center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme authorized repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts. Authorized repair center informations are in following form.

2.Check the status of a repair

To know the progress of your repair, you can contact the repair center directly.

  1. Before you send your phone:

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

  1. How much does my repair cost?

If the repair is covered by the warranty conditions, there will be no cost.

If the fault is not covered, it will depend on the type of repair.

As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

  1. Other information

Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

Country SC Name Email Hotline Working time Link Product Category
Phone IoT Tablet Notebook Cleaning robot TV Air Purifier
Poland PL CTDI dok@ctdi.eu +48227034100 Mon-Fri
6:00AM-2:00PM
web.ctdi.eu Y Y Y        
MTTC serwis@mttcpoland.plx 22 829 99 50 Mon-Fri
8:00AM-4:00PM
https://mttcpoland.pl Y Y Y   Y   Y
Quadra Net realme@quadra-net.com +48616103056 Mon-Fri
9:00AM-5:00PM
www.quadra-net.pl            Y  
Czech republic CZ VSP DATA support@vspdata.cz
realme@vspdata.cz
+420381489800 Mo-Fri
9.00AM-4:00PM
https://services.vspdata.cz/en/realme/case-new/ Y Y Y Y Y    
INTELEK rma@intelek.cz +420 533 338 899 Mon-Fri
8:00AM-5:00PM
        Y   Y  
Greece GR Smart4all info@smart4all-international.gr 2160027021 Mon-Fri
9:00AM-5:00PM
  Y Y          
Serbia RS MESC servisnicentar@mesc.rs 011/31 33 314
011/31 92 295
062/82 62 077
Mon-Fri
9:00AM-5:00PM
  Y Y Y Y Y Y  
Bosnia and Herzegovina BA KlmTec Servis d.o.o.   030 718 844 Mon-Fri
8:30AM-5:00PM
http://www.kimtecservis.ba/ Y Y          
Croatia HR Tech Doctor info@techdoctor.hr 00 385 1 6188 513 Mon-Fri
9:00AM-5:00PM
www.techdoctor.hr Y Y          
Bulgaria BG MOSTComputer support@mostbg.com 00 35970014411 Mon-Fri 10:00
AM-6:00PM
http://www.mostbg.com/ Y Y Y Y   Y  
Romania RO ESD service@esd-rom.ro +4 021 326 60 63 Mon-Fri
9:00AM-6:00PM
https://esdservice.ro/verificare-reparatii-in-timp-real.php Y Y Y Y Y Y  
Hungary HU TMX info@tmx.hu +36 1 585 8381 Mon-Fri
8:00AM-4:30PM
www.tmx.hu Y Y Y Y Y Y  
Slovenia SI ITS servis@its-it.si +386 (0)59 34 34 01 Mon-Fri
8:00AM-4:00PM
  Y Y          
Kron IT, d.o.o. vprasanja@kron.si 38630685808 Mon-Fri
8:00AM-4:00PM
https://www.kron.si Y Y Y Y Y Y  
Austria AT Mobiletouch office@mobiletouch.at 431866490 Mon-Wed, Fri
9:00AM-3:00PM
Thu
9:00AM-5:00PM
www.mobiletouch.at Y Y Y Y Y Y  
Macedonia MK Mobico DOO info@mobico.com.mk 38923090060 Mon-Fri
8:30AM-4:30PM
  Y Y Y Y Y Y  
Nordic Nordic Mcare huoltokeskus@mcare.fi 0600 418 712 Mon-Fri
8:00AM-6:00PM
  Y Y          
Spain ES CTDI soporte.realme.ctdi@ctdi.eu      +34 900 107 684 Mon-Fri
9:00AM-6:00PM
https://repairstatus.ctdispain.es Y Y Y Y Y    
Italy IT Video Pacini You can find the list of collection points from:
https://www.realme.com/it/legal/repair-service
- Mo-Fri
9:00AM-1:00PM
2:00PM-6:00PM
https://www.videopacini.com/vp_scheda_search.php Y Y Y Y Y    
the United Kingdom UK SBE mail@sbe-ltd.co.uk 01233 619 320 Mon-Fri
8:30AM-5:00OM
https://myrepair.sbeglobalservice.co.uk/ Y Y          
France FR CEAT

accueil@ceat-electronique.fr
(Only for repair already has a jobsheet, or the device can't create repair jobsheet/RMA )

 

If you want repair service, please create RMA with this link, shipping label will be shipped RMA created sucefully:

https://formulaire-rma.ceat.fr/
 

Mon-Fri

9:00AM-7:00PM

https://extranet.ceat.fr/interventions

Y Y Y Y Y Y  
Germany DE Telya realme@telya.de +4920988307161 Mon-Fri
9:00AM-4:30PM
  Y Y Y Y Y    
Luxembourg
/Netherland
/Belgium
LU/NL/BE DIL info@dil.lu +35 22611001 Mon-Fri
8:00AM-5:00PM
https://b2c.dil.lu/info Y Y Y Y Y    
Switzerland CH Sertronics AG service@sertronics.com 056 417 71 11 Mo-Fri
9:00AM-1:00PM
2:00PM-6:00PM
               
Portugal PT Tamet cliente.realme@tamet.pt +34 210139460 (TAMET Porto) Mon-Fri
9:00AM-1:00PM
2:00PM-6:00PM
  Y Y Y Y Y Y  
+34 210139460 (TAMET Lisboa) Mon-Fri
9:00AM-12:30PM
1:30PM-6:00PM
 
Other EU countries   REPU  service.realmeeu@gmail.com +33143382999 Mon-Fri
9:00AM-7:00PM
  Y Y Y   Y    

 

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