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realme Repair Service

realme Repair Service

  1. Authorized repair center information

Depending on the case, realme offers different solutions to repair your device. To send your product to a realme authorized repair center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts. Authorized repair center informations are in following form.

2.Check the status of a repair

To know the progress of your repair, you can contact the repair center directly.

  1. Before you send your phone:

When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.

Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme repair center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

  1. How much does my repair cost?

If the repair is covered by the warranty conditions, there will be no cost.

If the fault is not covered, it will depend on the type of repair.

As for logistics, you can contact the repair center for logistics assistance. realme will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.

  1. Other information

Learn more about the service policy: https://www.realme.com/eu/legal/warranty-terms

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.

 

Country SC Name Email Hotline Working time Link Product Category
Phone IoT Tablet Note
book
Cleaning robot TV
Poland SBE sbe@sbe-online.pl +22 716 43 33 Mon-Fri
8:00AM-5:00PM
sbe-online.pl Y Y Y Y Y  
Quadra Net realme@quadra-net.com +48616103056 Mon-Fri
9:00AM-5:00PM
www.quadra-net.pl            Y
Czech and Slovakia VSP DATA support@vspdata.cz
realme@vspdata.cz
+420381489800 Mo-Fri
9.00AM-4:00PM
https://services.
vspdata.cz/
en/realme/
case-new/
Y Y Y Y Y  
INTELEK rma@intelek.cz +420 533 338 899 Mon-Fri
8:00AM-5:00PM
        Y   Y
Greece Smart4all info@smart4all-international.gr 2160027021 Mon-Fri
9:00AM-5:00PM
  Y Y Y Y Y  
Serbia MESC servisnicentar
@mesc.rs
011/31 33 314
011/31 92 295
062/82 62 077
Mon-Fri
9:00AM-5:00PM
  Y Y Y Y Y Y
Bosnia and Herzegovina MESC mesc@mesc.ba 00 387 33 715 596 Mon-Fri
8:00AM-4:00PM
  Y Y        
Croatia Tech Doctor info@techdoctor.hr 00 385 1 6188 513 Mon-Fri
9:00AM-5:00PM
www.techdoctor.hr Y Y        
Bulgaria MOSTComputer support@mostbg.com 00 35970014411 Mon-Fri
10:00AM-6:00PM
http://www.mostbg.com/ Y Y Y Y   Y
Romania ESD service@esd-rom.ro +4 021 326 60 63 Mon-Fri
9:00AM-6:00PM
https://esdservice.ro/
verificare-reparatii
-in-timp-real.php
Y Y Y Y Y Y
Hungary TMX info@tmx.hu +36 1 585 8381 Mon-Fri
8:00AM-4:30PM
www.tmx.hu Y Y Y Y Y Y
Slovenia ITS servis@its-it.si +386 (0)59 34 34 01 Mon-Fri
8:00AM-4:00PM
  Y Y        
Kron IT, d.o.o. vprasanja@kron.si 38630685808 Mon-Fri
8:00AM-4:00PM
https://www.kron.si Y Y Y Y Y Y
Austria Mobiletouch office@mobiletouch.at 431866490 Mon-Wed, Fri
9:00AM-3:00PM
Thu
9:00AM-5:00PM
www.mobiletouch.at Y Y Y Y Y Y
North Macedonia Mobico DOO info@mobico.com.mk 38923090060 Mon-Fri
8:30AM-4:30PM
  Y Y Y Y Y Y
Nordic Mcare huoltokeskus@mcare.fi 0600 418 712 Mon-Fri
8:00AM-6:00PM
  Y Y        
Spain CTDI service.es
@realme.com
+34 900
494 382
Mon-Fri
9:00AM-6:00PM
https://repairstatus.
ctdispain.es
Y Y Y Y Y  
Italy Service Trade helpdesk@stitaly.it +39 049 0993117 Mo-Fri
9:00AM-1:00PM
2:00PM-6:00PM
http://www.stitaly.it/ Y Y Y Y Y Y
UK SBE mail@sbe-ltd.co.uk 01233 619 320 Mon-Fri
8:30AM-5:00OM
https://myrepair.
sbeglobal
service

.co.uk/
Y Y        
France CEAT

accueil
@ceat-electronique.fr

(Only for repair already has a jobsheet, or the device can't create repair jobsheet/RMA )

+33380460134 Mon-Fri
9:00AM-7:00PM
https://formulaire-rma.ceat.fr/
(Shipping
label will be sent by emai after RMA created.)
Y Y Y Y Y Y
Germany Telya realme@telya.de +4920988307161     Y Y Y Y Y  
Netherlands, Belgium and Luxembourg DIL info@dil.lu +35 22611001 Mon-Fri
8:00AM-5:00PM
https://b2c.dil.lu/info Y Y Y Y Y  
Switzerland Swiss Technology Service SA info@stservice.ch +41(0)912206152 Mon-Fri
9:00AM-1:00PM
2:00PM-6:00PM
www.stservice.ch Y Y Y
Portugal Tamet cliente.realme
@tamet.pt
+34 210139460 (TAMET Porto) Mon-Fri
9:00AM-1:00PM
2:00PM-6:00PM
  Y Y Y Y Y Y
+34 210139460 (TAMET Lisboa) Mon-Fri
9:00AM-12:30PM
1:30PM-6:00PM
Other EU countries REPU  service.realmeeu
@gmail.com
+33143382999 Mon-Fri
9:00AM-7:00PM
  Y Y Y   Y  

 

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