Solution:
1. Please switch to other sources to test if there is any abnormality. If switching other sources is normal, it may be an abnormality such as Source or App.
2. Please check if there is any dust or foreign matter in the earphone hole which causes poor contact. If there is dust or foreign matter, you can try to clean the earphone hole with a clean, soft brush.
3. The earphone is not fully plugged in causing noise or silence. For example, the phone is equipped with a protective case, which prevents the full insertion of the earphone, and there is no sound from the earphone. Please try after you unplug the earphone again.
4. Turning the earphone may cause a murmur when it is in poor contact. Do not turn the earphone frequently when using them.
5. When you use the earphone to make a call in an area with a weak signal or strong interference, call noise may occur. Return to the environment where the network signal is normal, and it can be restored to normal.
6. Please confirm whether you have used the earphone adapter. There may be an incompatibility with your phone when using the earphone adapter, which leads to the current sound phenomenon. It is recommended that you use standard earphones.
7. The interface, wire, or coil, etc. where the current will pass is damaged, which will cause the earphone to be silent or have current noise. Please use new earphones.
Tips:
It is recommended that you use the earphones purchased on the official realme platform. Compatibility issues exist due to different earphone interface sequence standards across different brands, which can lead to situations where earphones cannot communicate.
