realme EU Data Act

This page includes information relevant to the EU Data Act (Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828) (the Data Act).

1.    Data Holder

Name: Realme Chongqing Mobile Telecommunications Corp., Ltd. (“realme”), hereinafter referred to as “We” or “Us”.

Registered Address: No.178 Yulong Avenue,Yufengshan,Yubei District,Chongqing,China.

2.    Connected Products Overview

According to Article 2 of the Data Act, Connected Product means an item that obtains, generates or collects data concerning its use or environment and that is able to communicate product data via an electronic communications service, physical connection or on-device access, and whose primary function is not the storing, processing or transmission of data on behalf of any party other than the user.

We offer the following connected products whose functions and further information are described in this notice:

Smartphones, smart watches, smart earphones.

3.    Data Generated/Collected by Connected Products

Connected Product

Data Name

Data Description

Data Format

Estimated Volume

Continuous Real-time Generation

Storage Location

Storage Duration

Path for accessing, retrieving, and deleting data

Smartphone/Tablet

Display Information

Screen Refresh Rate

int

2byte

Yes

Device

Until manually deleteded by user

Enable the developer mode - Show refresh rate

Smartphone/Tablet

Haptic Settings

Motor Vibration Intensity

string

16byte

No

Device

Until manually deleteded by user

The Motor Vibration Intensity cannot be accessed in general scenarios.  Settings - System & Update - Keyboard & input method - Manage keyboards - Gboard - Preferences - Vibration strengthen on keypress

Smartphone/Tablet

Audio Settings

Format of Audio Recording, Sound Effects

string

16byte

No

Device

Until manually deleteded by user

Format of Audio Recording: My Files - Select the recording file, can view the relevant file extension

Sound Effects: Settings - Apps - App management - the icon in the left corner - Show system - Audio Effect Center

Smartphone/Tablet

Photo Settings

Image Format, Shooting Mode,

string

16byte

No

Device

Until manually deleteded by user

Image Format: Photos- - Select a photo - More - Details

Shooting Mode: Camera, and in the options above the capture button, you can select the photo mode

Smartphone/Tablet

Video Settings

Video Format

string

16byte

No

Device

Until manually deleteded by user

My Files - Select the video file, can view the relevant file extension

Smart Earphones

Status Information

Device Dual Connection Information, LHDC Information

Binary Files

2KB

Yes

Device

Until manually deleteded by user

Device Dual Connection Information: realme link - My device - Dual-Device Connection

LHDC Information: realme link - My device - High-definiton Sound

Smart watches

Basic Information

Mac Address, Device Model, Device Name, Device SN (Serial Number), Firmware Version Number

Mac Address: uint8

Other data: String

Based on the user's actual usage.

Yes

Both on-device and on a remote server

Continuously stored during use

Settings - About - Details

Smart watches

Power Consumption

App Power Consumption Details

String

50KB

No

Device

Until manually deleteded by user

Swipe down on the dial interface - Quick Menu View

Data means any digital representation of acts, facts or information and any compilation of such acts, facts or information, including in the form of sound, visual or audio-visual recording.

The path for accessing, retrieving, and deleting data may vary according to the connected products you use.

For disclosures that complies with GDPR requirement, please refer to our Privacy Notice.

4.    User Data Access, Erasure and Portability

Individuals or legal entities using our Connected Products hereinafter referred to as (“Users”) have the right to request access to, erasure of, or export data generated/collected by Connected Products in the following ways in accordance with the Data Act:
Users can request access to, erasure of, or export Data generated/collected by Connected Products through [Contact and Data Request Channel].

5.    Data sharing and Compliance with requests for Data

Data generated by our Connected Products may be shared with third parties under Articles 4 to 7 of the EU Data Act, applicable to the following requesters:

5.1 Business-to-Business (B2B) Access Requests

Based on the user’s explicit consent or under other applicable Union law or national legislation adopted in accordance with Union law;

Contracts shall specify: Purpose limitation, Confidentiality obligations, Data security measures, Prohibition of misuse.

5.2 Business-to-Government (B2G) Access Requests Based on Article 14-18 of Data Act

Permitted under Article 15 for emergencies or legitimate public tasks (e.g., natural disasters, public safety, pandemics);

Data transmitted via encrypted secure channels with strict purpose binding;

Government entities must submit formal written requests that comply with the requirement of Article 17 of the Data Act, along with access logging;

5.3 Third parties may submit requests through [Contact and Data Request Channel].

6.    Data security and protection mechanism

To ensure that data generated by Connected Products manufactured by Realme Chongqing Mobile Telecommunications Corp., Ltd. is fully secure during transmission, storage and access, the company adopts the following technical and organizational safeguards:

- Implement full security encryption during storage and transmission to prevent data from unauthorised access, use or disclosure (such as by using SSL to encrypt many Services).

- Regularly review practices regarding data collection, storage and processing (including physical security measures) to prevent unauthorised access to or tampering with our various systems and data.

- Establish access rights management mechanism to authorize only necessary personnel to access data.

- Conduct security and privacy protection training, testing and other activities to enhance employee awareness of and proficiency in data protection

- Use international and industry-recognised standards to protect your data and actively pursue relevant security and privacy protection accreditation.

7.    Interoperability Notes

We ensure that the recipient can process the data in a structured, common and machine-readable format in order to comply with the interoperability requirements of Articles 33 of the Data Act.

8.    Data Use Restrictions and Prohibition

Without realme’s express written authorization or, unless legally required, the data shall not be used for the following purposes:

- Used to develop competitive products;

- Perform algorithm reverse engineering;

-Use data to derive insights about the economic situation, assets and production methods of the manufacturer or, where applicable the data holder;

- Use data for advertising or user profiling;

9.    Contact and Data Request Channel

Service channel

Email

EU

service.eu@realme.com

Poland

service.pl@realme.com

France

service.fr@realme.com

Italy

service.it@realme.com

Spain

service.es@realme.com

Please indicate  "Data Request Notice" in the subject of your email sent to us.

10. How we Update

We will publish updated information regularly based on legal requirements and business needs. All updates will be announced through the company's official website and related channels.

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