realme Link Privacy Policy

Realme Chongqing Mobile Telecommunications Corp., Ltd. and its affiliated companies (hereinafter referred to as “realme” or “we”) are committed to protecting and respecting your privacy. In this realme Link Privacy Policy (hereinafter referred to as the “Privacy Policy”), we explain to you the purposes, methods, and scope of the collection and use of your personal information by us, your rights to your personal information, and the security measures we take to protect your information.

This Privacy Policy applies to the functions and services of the realme Link product (including the functions and services of the realme Link application and products and services provided by realme that are connected through realme Link). Please read this Privacy Policy carefully to understand our practices regarding user privacy before using our products and services or submitting your personal information.

In this Privacy Policy, the term “personal information” refers to any information recorded electronically or otherwise that relates to an identified or identifiable natural person, whether alone or in combination with other information. Such personal information includes, but is not limited to, information that you provide or upload and device information.

This Privacy Policy is intended to help you understand the following:

How We Collect and Use Your Personal Information
How We Retain Your Personal Information

III. How Your Personal Information May Be Disclosed

How We Protect Your Personal Information
Your Rights to Your Personal Information
How We Handle the Personal Information of Children

VII. Third-party Services and Products

VIII. How Your Personal Information Is Transferred Globally

How This Privacy Policy Is Updated
Other Matters

How We Collect and Use Your Personal Information

Information that we collect

In order to provide you with our services, ensure the normal operation and security of our products and services, and improve and optimize our products and services, we will collect relevant information actively provided by you, authorized by you, or generated during your use of our products and services.

The information we collect depends on the actual products and services you are using, the environment in which you interact with us, and the choices you make, including your privacy settings and the specific products and features you use. When we collect information, you are not obliged to provide us with your personal information. However, where personal information is necessary to provide certain services, should you choose not to provide it, we may not be able to provide you with the corresponding products or services, nor respond to or solve any problems that you encounter. It is worth noting that we usually identify the region you select during your initial login (or that you select subsequently in settings) as the actual place where the products and services are used and the jurisdiction whose laws and regulations we comply with, including those related to data protection.

We may collect the following types of information:

Information you provide or upload: We may collect personal information you provide to us, such as your name, mobile number, email address, account information (such as your profile picture, nickname, security credentials, birthday, and gender), height, weight, information or data synchronized by the device you used to access realme Link, as well as account and settings information you created in realme Link, devices you added or messages you sent, and feedback.

Device information: Subject to the device you use and permissions you grant when installing, operating, using realme Link products and services, we collect information about devices that use realme Link products and services, such as the device name, device model, unique device identification code, IMEI number, IMSI number, device manufacturer information, device network information (including the network operator name and network information), IP address, MAC address, device accelerometer (such as gravity sensor) data, system version, and settings information for the device used to access the services.

Location information: We collect various information related to your device or your location, such as the device’s GPS signal or information about nearby Wi-Fi access points and cell towers, the device location ID, network service provider ID, area and country code, city code, mobile network code, mobile device country code, Wi-Fi access point and other related information, cell identification code, region name, latitude and longitude coordinates, and the time zone and language settings. The collection of location information is only applicable to specific services/scenarios, such as for providing weather services, or when some devices are associated with a third party such as Android that may require that location services be turned on to discover associated devices. We will request the location permission when you use location-based apps. You can modify the location settings of your device in the Device Settings (for example, you can change or disable the methods and servers used by location-based services) in order to change which location information you provide to us.

Log information: We collect information related to your use of certain features, mobile applications, and websites, such as cookies and other anonymous identifier technologies, network request information, temporary message history, time and duration of service use, search queries entered through the service, standard system logs, and event information for devices and software (such as restarts, upgrades, errors, and crashes). The Android system is designed in such a way that your error or crash events will include general system information from the time when the event occurred. Such information will only be used for error log analysis, but not for individual identification or any other purposes. We clear the logs we collect on a regular basis.

Your usage information: We collect information about how you use our products and services, such as the type of content you view or interact with, the features you use, the operations you perform, and the time, frequency, and duration of your online activities. We also collect information about how you use our product features (such as the camera).

Account credentials: We collect information about your account credentials, such as passwords and security questions and answers.

Other information related to your use of services, such as the application version, websites you have visited, and how you interact with content provided by the services.

Please be aware that the functions and services we provide to you are constantly being updated and developed, and that according to the nature of certain realme Link products or services, we may also request you to provide your personal information in other scenarios. In such cases, we will inform you through separate privacy policies, website notifications, or interactive processes in conjunction with the relevant products or services to obtain your consent.

Please note that we may work with third-party service providers to implement the functions and services mentioned above, and those providers may receive and store certain personal information. Such third parties will not use such information for any other purposes.

In addition, according to the nature of certain realme products or services, and where permissible by law, we may obtain data about you from public or commercial sources, and may combine that information with other information that we have received, or that is related to you. If you choose to log in and use our services through the account of an affiliated company or partner (such as HeyTap or Facebook), we may obtain your information, such as your username and profile picture, from these services.

How your personal information may be used

We collect your personal information to provide you with products and/or services, to improve and optimize our services so as to deliver a better product experience, and to ensure that our products or services function properly and safely. We will process your personal information in compliance with applicable laws and regulations, as well as our agreement with you, either with your consent, or when we need to fulfill our obligations to you under the user agreement and/or service contract, when we are bound by legal obligations, or when, after evaluation, we deem it necessary to protect our legitimate interests or those of a third party.

You hereby agree that we may process your personal information for the purposes set out in this Privacy Policy and disclose your personal information to our affiliated companies (in relation to communications, social media, technology, and cloud services) and third-party service providers (as defined below).

We may use your personal information for the following purposes:

To provide, process, maintain, improve, and develop our merchandise and/or services to you, and services provided through connected devices or realme Link.

To communicate with you, provide customer support, or notify you through push services: We will communicate with you about your devices, services, or any general inquiries (concerning updates, device firmware/software upgrades, customer queries and support, relevant information, and notifications) by methods including notifications and service follow-ups.

To improve products and the user experience: We will perform statistical analysis on information collected about the use of our products and services to improve and develop our products and services, enhance the user experience of our products, and boost product performance.

To provide you with personalized services and carry out marketing related activities: We may use your personal information to conduct user profile and behavior analysis in order to display and push to you more suitable information, products, or services, or to improve protection and security. For example, we will provide your app download and uninstall history to the App Market you use so that it can recommend you products that you might be interested in. In addition, we may combine personal information we have collected about you through our services to provide you with a better overall product and service experience.

To provide direct marketing services: We may use your contact information (such as your phone number and email address), account number, and IMEI number to provide you with promotional materials related to products and services from us, our affiliate companies, and our partners (in relation to networking, mobile applications, and cloud products and services). We strictly comply with the requirements of data protection laws in your jurisdiction, and will use your data only after obtaining your consent explicitly, or by a clear affirmative action, to confirm that you have expressed no objection. If you no longer wish to receive certain types of email, you can unsubscribe through the relevant settings.
To conduct analysis, audits, and fraud prevention: We may use the data you provide to verify your identity, analyze our business efficiency, review transactions, and prevent fraud. We only use statistical data for these purposes, and the use of such data will not be linked to you personally.

To conduct promotional activities: If you participate in lucky draws, competitions, or other similar promotional activities held by us, we will use the personal information that you provide for the management of such activities.

To keep and maintain records of information relating to you: We may use this information in our operations, or to fulfill our legal obligations.

Where our use of your information goes beyond the purposes set out in this Privacy Policy, or the purposes indicated at the time of its collection, but when there is a direct or reasonable connection with the original purpose, we will ask for your consent in advance. We will not provide your personal information or behavioral data to any third parties without your consent, except as otherwise provided by laws and regulations.

Below are some other ways in which we use your information:

To log in to realme Link: When you log in to realme Link, the personal information you provide of your own accord and the information you authorize us to obtain when you log in through the account of an affiliate or partner will be used to create your personal account and profile page.

To provide location-based services: When using realme Link and devices connected to realme Link, we may use your location information to determine the time zone of your device. This is to ensure that the correct time and login service area are displayed, as well as to enable other experiences, such as turning on devices in advance according to your preferences. You can turn this feature off at any time by going into the Device Settings, or by ceasing to use this application.

To enable the device to connect: To use the device via the app, the authenticity of the device must first be verified. This is done by checking the factory MAC, IMEI, and other information. In addition, if the device requires an Internet connection, the network settings for the device must be configured through the app. This requires you to enter the corresponding Wi-Fi name and password. This information is only used to configure the device’s network settings. In addition, to ensure a stable network connection, we also use the IP address and network signal strength to determine the optimal connection method for the device.

To display the device status: It is possible to remotely view the status of the device, so you can check the status at any time.

To set up automated tasks: Event information reported by your devices can be used to create personalized automated tasks. (Event information originates from devices you have added, and the information that can be configured varies according to the privacy permissions you grant the device. Each device added is covered by a separate privacy policy maintained by the device provider, and you can choose whether or not to agree to these policies.)

To provide notifications and push services: Your realme Link account and IMEI number will also be used to provide realme Link push services and to send device notifications to users, such as showing the connection status of associated devices. You can turn this feature off at any time by changing your preferences under “Message Settings”.

How We Retain Your Personal Information

In general, we retain your personal information only for the period of time necessary to achieve the purposes as set out in this Privacy Policy, or as has been notified to you at the time of its collection, unless a longer retention period is required by law. We will delete or anonymize your personal information upon expiry of the retention period, as described above.

If we stop operating some or all of our products or services for special reasons, we will promptly inform you and stop the collection and processing of personal information by related products or services, and we will delete or anonymize personal information we hold that is related to said products or services, unless otherwise required by laws and regulations.

III. How Your Personal Information May Be Disclosed

We will not share or transfer your personal information to other companies, organizations, or individuals outside of realme, except in the following cases:

Where you provide your consent: With your prior consent, we may share your personal information with other third parties;
For use in external processing: In some cases, we will entrust a third party to process your personal information on our behalf. For example, companies that send text messages or emails and provide technical support on our behalf. These companies can use your personal information solely to provide services to you on our behalf.
For the provision of products or services: realme may, from time to time, share some personal information with its affiliated companies and strategic partners in order to provide the products or services you request. Your personal information will not be shared with third parties for their own marketing or commercial purposes.

Sharing with affiliated companies: Your personal information may be shared with affiliates of realme. We will only share necessary personal information, and such sharing is restricted to the purposes stated in this Privacy Policy. We will seek your approval and consent again if we change the purposes for which we, or our affiliated companies, use and process your personal information.
Sharing with authorized partners: Some of our services will be provided by our authorized partners, but solely for the purpose of implementing what has been stated in this Privacy Policy. We may share some of your personal information with our partners to improve our customer service and user experience. Our authorized partners include, but are not limited to, carriers, regional agents of realme, logistics companies, realme cloud service providers, and technical service providers. For example: When you use a weather application, in order to provide you with a more accurate weather forecast service, we may need to provide your location information to a professional third-party service provider. Likewise, when analyzing your error logs, we may need to provide your log information to the corresponding third-party service providers or technical service providers for those apps.
Where we are involved in a merger, acquisition, or bankruptcy liquidation and it is necessary to transfer your personal information, we will require that the new company or organization that will hold your personal information continues to be bound by the terms set out in this Privacy Policy; otherwise we will require said company or organization to request your permission and consent again. If the transfer of your personal information is not necessary, we will keep you fully informed and delete or anonymize all personal information under our control.

We will require that the above-mentioned third parties take considerable confidentiality and security measures, such as by concluding agreements or taking other appropriate measures, when handling personal information.

For legal reasons: We may disclose your personal information to third parties if we believe, in good faith, that it is necessary to access, use, retain, or disclose your personal information for the following purposes:

To ensure compliance with applicable laws and regulations, or mandatory government requirements;
To ensure compliance with court summons, judgments, rulings, or other legal procedures, litigation, or legal requirements;
To investigate, detect, prevent, or resolve fraud, security, or technical issues;
To implement related service agreements or safeguard the public interest;
To take reasonable and necessary actions to protect the personal safety, property, and other legitimate rights and interests of you, our customers, us, our affiliated companies, other users, or employees, to the extent required or permitted by law;
For any other purposes required or permitted by law.

How We Protect Your Personal Information
We have taken reasonable and feasible technical, security, and organizational measures to protect the information collected for our services. However, please note that while we have taken reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure.
We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and practical steps to protect your personal information, including:

Using SSL and other technical means to encrypt many of our services. We will regularly examine our information collection, storage, and processing practices (including physical security measures) to prevent unauthorized system access.
Only allowing realme employees who assist us in processing personal information, and personnel of companies authorized to process such information on our behalf to access personal information. Such employees or personnel need to fulfill strict contractual confidentiality obligations. Should they fail to fulfill these obligations, they may be held legally liable, or their relationship with realme may be terminated.
Providing end-to-end encryption of data that is stored and transmitted to prevent unauthorized access, usage, or disclosure of your personal information, and ensuring that some encrypted data is accessible to no one other than you.
Using encryption and other security measures to transmit and store certain types of personal information, and using technical measures to process personal biometric information before storing it, such as by only storing a digest of this information.
Prudently selecting business partners and service providers, and ensuring that data protection requirements are implemented in business contracts concluded between, or audits and assessments conducted by both parties.
Conducting security and data protection training courses, tests, and publicity campaigns to raise employee awareness about the importance of protecting personal information.
Adopting international and industry-recognized standards to protect your personal information, and proactively carry out security and data protection certification.

In the event of a personal data breach, we will, subject to relevant laws and regulations, promptly inform you of the following: the basic situation and possible impact of the breach, measures we have taken or will take in response, suggestions on how you can protect yourself and mitigate risk, and the remedies available to you. We will inform you of the breach by email, letter, telephone, or push notification in a timely manner. When it is not possible to inform the owners of the personal information individually, we will issue a public announcement in a reasonable and effective manner. At the same time, we will also actively report on our response to the personal data breach in accordance with regulatory requirements.
Your Rights to Your Personal Information

realme respects your rights to your personal information. Below is a list of your legal rights as well as the measures that we take to protect these rights. Please note that, due to security reasons, we may need to verify your identity before processing your request. In principle, we do not charge any fees if your request is reasonable. However, we may charge a fee to cover our costs for repeated requests, or requests that extend beyond reasonable limits in accordance with the circumstances. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be detrimental to the legal rights and interests of others, or are highly impractical. In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defense, public health, criminal investigations, or other matters affecting the public interest, or if the request may severely impair your legitimate rights and interests, or those of other individuals and organizations.

Right to be informed:We publish this Privacy Policy to inform you of how we handle your personal information. We are committed to being open and transparent about how we use your personal information.
Right to access:You may directly search or access your personal information through the interface for our products or services. For instance, you may, at any time, log into your account to browse information on realme Link or devices accessed through realme Link. If you are unable to query or access your personal information on your own, or if you encounter any problems while exercising your right to access data, you can request access by contacting us at privacy@realme.com.
Right to rectification: If you find that the personal information we processed about you is inaccurate or incomplete, you have the right to have us rectify or amend it. You can modify or correct some of your personal information directly through the relevant page of the product or service. Where personal information has not yet been made available for direct modification, you can request that we correct or supplement the information by contacting us at privacy@realme.com.
Right to erasure: If you discover that we have collected or used your personal information in violation of relevant laws, administrative regulations, or this Privacy Policy, you have the right to request the deletion of said personal information. You may ask us to delete or anonymize personal data submitted by you by contacting our data protection officer at privacy@realme.com.
Right to withdraw consent: Each function or service requires some basic personal information from you in order to function properly (see "How We Collect and Use Your Personal Information" herein). For the collection and use of additional personal information, you can grant or withdraw your authorization and consent at any time. If you withdraw your authorization or consent, we will no longer be able to provide you with the service for which you have withdrawn your authorization or consent.

Once you withdraw your consent, we will no longer process your personal information. However, the withdrawal of consent shall not affect the lawfulness of data processing conducted before consent was withdrawn. You can change the scope of information we are authorized to collect by taking actions such as deleting your information, turning off device functions, or simply by withdrawing your authorization.

Right to complain:You have the right to file service complaints by contacting online customer service. We will respond within 15 days from the date of receipt of your complaint (or an extended period as allowed by law in that jurisdiction).

Special Provisions of the General Data Protection Regulation (GDPR) (if applicable)

If you are an EU user under the General Data Protection Regulation (GDPR), you have the following rights:

The right to require us to delete your personal information. If there are relevant provisions in the GDPR, we will consider the reasonableness of the deletion requirements and take reasonable steps, including technical measures.

The right to restrict our processing of your personal information. We will consider the reasonableness of such a restriction, and if there are relevant provisions in the GDPR, we will only process your personal information in a manner consistent with the applicable regulations therein and notify you before restrictions are lifted.

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

The right to request us to provide personal information we collect through realme Link in a commonly structured format, and also to send that information to a third party. We can only provide such support if it is reasonably technically feasible, and we cannot provide data that violates the rights of others. Please note that we cannot vouch for the security of personal information kept with third-party data recipients. Please ensure that you fully understand the personal information and privacy protection policies of third-party data recipients before transferring your personal data to them.

In addition, when designing our applications, we have included settings that make it easier for you to manage your personal information and rights. You can also log in to your realme account to view your personal information and make changes.

At the same time, realme Link may access certain features on your device, such as the Wi-Fi network status. This information is used to allow applications to run on your device, and to allow you to interact with them. You can revoke this permission at any time by closing the application at the device level.

How We Handle the Personal Information of Children

Our products, websites, and services are mainly for adults. Children (we regard anyone who is under the age of 14, or a person below a similar minimum age restrictions in the relevant jurisdiction, as a child) may not use our products without the consent of their parents or guardians. A child's personal information, collected with the consent of a parent or guardian, will be disclosed only to the extent permitted by law along with the expressed consent of a parent or guardian, or when it is necessary to protect the child concerned.

If we discover that we have collected the personal information of a child without having obtained expressed and verifiable parental consent, we will attempt to delete the relevant data at the earliest possible opportunity.

VII. Third-party Services and Products

Our privacy policy does not apply to products and services provided by third parties. realme products and services may include third-party products and services, and links to third-party websites. We have no control over third-party privacy and data protection policies, as third parties are not bound by this Privacy Policy. Your information may also be collected when you use third-party products or services. Therefore, we strongly recommend that you read and understand the privacy protection policies of third parties before submitting your personal information to them. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use of said information. Our privacy policy does not apply to other websites linked through our services.

When you use extension services for certain products on the realme Link platform, the terms and privacy policies of third-parties will apply, and it will be deemed that you agree to the terms of these extensions. More specifically:

If you use realme Link on mobile phones produced by certain manufacturers (such as Xiaomi, Huawei, VIVO, and OPPO), we must connect to the push SDK of said manufacturers, which collects unique identification information (such as the IMEI), and may collect your mobile phone’s model number, OS type, OS version, screen dimensions, and other parameters used to push our product information. For more details, please refer to the privacy policy or relevant statements of the SDK operator.
Our applications may include social media features, including Facebook “Like” buttons and widgets such as the "Share” button. These features may collect your IP address and the pages you visit on our website, and may generate cookies in order to function properly. Social media features and widgets are either hosted by third parties or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the companies that provide them.
Depending on your jurisdiction, you can use login services provided by Facebook Connect or Open ID to log into our website. These services will verify your identity and let you choose whether to share certain personal information with us (such as your name and email address) in order to automatically fill out our registration form. Services such as Facebook Connect allow you to choose whether to post information about your personal activities on this site on your profile page so that they can be shared with others.

VIII. How Your Personal Information Is Transferred Globally

As a globally operating company that is headquartered in China, we provide our products or services through resources and servers around the world. We have established data centers in China, France, Singapore, and India, which means, subject to applicable local laws and regulations, that your personal information may be transferred to, or accessed from, jurisdictions outside the country/region in which you use the product or service. In principle, personal information collected and generated within the People's Republic of China will be stored within the territory of the People's Republic of China, while personal information collected and generated within the EU will be stored within the territory of the EU.

You understand that risks vary under different data protection laws. Where different laws apply, we will take measures to ensure that the data we collect is processed in accordance with this Privacy Policy and applicable laws, and that your personal information receives the same level of protection as in the country/region where you use the product or service. For example, we will ask your permission to transfer your personal information across borders, and we will implement security measures such as encryption, de-identification, and signing necessary data transfer/sharing protocols with data recipients prior to cross-border data transfer.

In particular, if we transfer your personal information collected and generated within the European Union to a country outside the European Economic Area (EEA), we will implement such a transfer in accordance with EU standard contractual clauses and any other applicable safeguards set out in the GDPR. For example, we will ensure that your personal information is properly protected by requiring that:

The recipient of personal information is located in a country that offers an adequate level of protection, as recognized by the European Commission;
The recipient can comply with binding corporate rules (only applicable to transfers within a corporate group);
The recipient has signed a contract based on standard contractual clauses as approved by the European Commission, and is bound by the contract to protect your personal information; or
If the recipient is located in the United States, they should be a member of the EU-US Privacy Shield agreement.

In cases without the appropriate protections described above, we will obtain your explicit consent before transferring your personal information across borders. Meanwhile, we will use security measures such as encryption or de-identification to protect your personal information.

How This Privacy Policy Is Updated

We will update and revise this Privacy Policy from time to time, and we may send you notices in a range of forms through various channels. We will notify you of major changes to this Privacy Policy through the email address provided by you, by posting a notification on the website, or by pushing notifications to you through realme Link, so that you can understand the information we collect and how we use such information. This Privacy Policy is subject to change, but without your express consent, we will not diminish your rights under this Privacy Policy.

The products and services of realme referenced herein are subject to changes based on the phone models and system versions you use, or the requirements of local laws and regulations. The final products and services shall be the products and services used in your phone and system.

We reserve the right to update or modify this Privacy Policy from time to time. We will send you notification of updates through various channels. In the event of major changes to the Privacy Policy, if you have provided us with an email address, we will notify you via email before the changes take effect; otherwise we will post a notice on our website or send push notifications to you through our devices.

Other Matters

How We Use Cookies and Other Similar Technologies

What are cookies?

Cookies are small files that our websites, apps, or services transfer to and store on your device. realme websites, online services, interactive apps, emails, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (for example, only while your browser is open) or for a longer period of time, and possibly for years. We cannot access cookies that are not set by us.

The cookies we use

realme and its partners use cookies or similar tracking technologies to better understand the use of mobile software on your device, how often you use the app, what events occur within the app, cumulative usage, performance data, and the place where you downloaded the app. We will not link the information stored in the analysis software to any personal information you submit in the mobile app.

realme and its partners use cookies or similar tracking technologies to analyze trends, manage websites, track user behavior on websites, and collect aggregate demographic information about our user base.

Many web browsers have the Do Not Track feature. This sends "Do Not Track" requests to websites. If your browser has Do Not Track turned on, all of our sites will respect this preference.

Like most sites, we automatically collect certain information to analyze aggregate trends and manage our sites. This information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, files you view on our sites (such as HTML pages and graphics), operating system, date/time stamps, and/or clickstream data.

We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our third-party partners may use Cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. If you want to opt out of receiving interest-based advertising, you can use "Clear/Disable Cookies" (as described below) to manage cookies and cookie preferences. Please note that you will continue to receive general advertising that does not target any specific person when you visit the above websites.

Clear/disable cookies

Cookies and Cookie Preferences can only be managed from the Options/Preferences panel of your browser. Below are guides for managing cookies in some popular browsers:

Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari for MacOS
Safari for iOS

More information about cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please refer to www.allaboutcookies.org.

Contact Us

If you have any questions or suggestions regarding this Privacy Policy, or if you have any questions regarding our collection, use, or disclosure of your personal information, please contact us using the following address or email and be sure to mention "Privacy Policy" in the topic or subject line.

Contact address: No.178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, China

Email: privacy@realme.com