FAQ

What is Mini Capsule? Mini capsule refers to interacting with allowed apps or functions in the camera area, and displaying corresponding animation effects or app pages. Path: Go to Settings > realme lab > Mini Capsule, you can choose to turn this function on or off. Supported models: realme C55, realme narzo N55, realme narzo N53 Scene 1: Charging Trigger condition: Plug in the charging cable Color: Blue Light waves: Converge from both sides to the center, representing the accumulation of electricity Copy display: Charging wattage <33w, “charging” is displayed Charging wattage =33w, “SuperVooc” is displayed Scene 2: Fully charged Trigger condition: Fully charged Color: Green Light waves: Two sides are full of flickers, which means fully charged Copy display: Displays the remaining available time Scene 3: Low battery Trigger condition: Occur when the battery remains 5% Color: Red Light waves: Flashing on both sides as a low power reminder Copy display: Displays the remaining available time Please pay attention to the follow-up OTA update for more functions.

Hot Games and Hot Apps recommend apps that match your personality based on the apps that you have downloaded. If you do not need it, please follow the path to turn off it. Path: For Hot Apps and Hot Games: Long press the Hot Apps or Hot Games folder > Settings > Disable Hot apps & Hot games. For Hot Free Games: Long press the Hot FressGames folder > Menu > The three lines at the bottom > Disable. Note: 1. Games that have been downloaded and installed will not be in this folder. 2. This function cannot be recovered after removal.

Scenario 1: No 5G signal for all the time Causes: 1. There is no 5G signal in the environment. 2. The 5G network mode does not match the environment. 3. The system settings are abnormal. 4. The SIM card is damaged. 5. The system version is old. Solutions: 1. It is recommended that you consult the local operator to confirm that the area is covered by 5G signals. If 5G is currently covered, you can turn off Smart 5G and then switch on/off the airplane mode to try again. realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the "built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. It is recommended that you reset your network settings. realme UI 4.0 & 3.0 & 2.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings. realme R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. 4. If the SIM card is damaged, it is recommended that you replace the SIM card that supports 5G. 5. If the current version is old, there may be network compatibility issues. You can update to the latest version before using 5G. Scenario 2: Other phones have a 5G signal, but realme phones do not. Causes: 1. The impact of smart 5G settings. When the 5G signal is unstable, Smart 5G will choose a more stable network, which may result in no 5G display. 2. The 5G network mode does not match the environment. 3. There is no 5G of the operator in the current area. Solutions: 1. It is recommended that you turn off Smart 5G realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the "built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. If the other operator's SIM card has a 5G signal, your phone operator's SIM card does not have 5G. It may be that your operator's 5G is not covered in the current area. It is recommended that you report back to the operator. Other phones of the same operator have 5G, but you don’t have 5G. If you can, you can insert the SIM card that can normally use 5G signals into the phone to check: If the normal SIM card has 5G signals, it may be that your SIM card is abnormal. You can change to a new SIM card and try again. If there is no 5G signal on the normal SIM card, it is recommended that you back up your phone data and go to the nearest realme customer service center for testing. Scenario 3: No 5G signal after updating the phone system Causes: 1. The impact of smart 5G settings. When the 5G signal is unstable, Smart 5G will choose a more stable network, which may result in no 5G display. 2. The 5G network mode does not match the environment. 3. If there is 5G in other areas, but there is no 5G in the current area. It may be due to network optimization and the failure of the operator in the current area. Solutions: 1. It is recommended that you turn off Smart 5G realme UI 3.0 & 4.0: Settings > Mobile network > Advanced settings > Turn on 5G > Turn off Smart 5G realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Turn on 5G > Turn off Smart 5G realme UI R & Go Edition: not support 2. It is recommended that you set NSA+SA mode to receive a 5G signal. All realme UIs: Step 1: Go to Settings > About phone /device > Version > click on the built number" 7 times, prompting you have entered the developer options. Step 2: Go to Settings > Additional Settings/System Settings > Developer Options > 5G Network Mode > NSA+SA Mode. 3. It is recommended that you report to the operator. If the above methods do not solve your problem, please back up your data and go to the nearest realme service center for testing.

There are several factors that can cause the battery to drain faster than usual: 1. High power consumption applications such as playing games and watching videos run for a long time, resulting in fast power consumption. 2. Running a large number of applications in the background leads to faster power consumption. 3. The higher the volume, the higher the screen brightness, and the faster the power consumption. 4. In places where the signal is not good, the phone will constantly send and receive Internet signals, which will increase power consumption. 5. Use phones for a long time at low temperatures. 6. Enabling app notifications, GPS positioning, HD, high frame rates, etc., will also consume more battery. Here are some tips to help you optimize your battery life effectively: 1. Turn on the Power saving mode You can turn on the Power saving mode, and go to Settings > Battery > Power saving mode. When it is turned on, it will automatically optimize the performance of the phone, stop the background synchronization function and prolong the battery life. You can also adjust the items to be optimized by yourself, go to Settings > Battery > turn on Power saving mode > Default optimization and add or remove some functions. 2. Turn off applications with high power consumption You can check which app consumes more power by Settings, go to Settings > Battery > Battery Usage, click the specific app and choose to close the apps you don't need to use temporarily. 3. Turn on the Auto select screen refresh rate (If the phone is only suitable for 60Hz, this function is not supported ) Go to Settings > search for Screen refresh rate > Auto select. The phone will switch the screen refresh rate according to the application to avoid consuming more power due to using a high refresh rate all the time. Related articles: How to set Power saving mode? How to set screen refresh rate?

5G is the latest generation of mobile communication technology, featuring higher data rate, larger network capacity, lower latency, etc. It supports faster upload and download, smoother network experience and more usage scenarios. 5G network usage conditions: 1. The phone is a 5G phone. 2. The SIM card has opened a 5G network package. 3. The local 5G network has been deployed. Turn on 5G network realme UI 3.0 & 4.0: Settings > Mobile network > Select SIM card > Preferred network type > Select 5G. After connecting to the 5G network, it will be displayedin the status bar. realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Preferred network type > Select 5G. Note: The Jio users to use Jio 5G on their device must have received Jio 5G Welcome offer message. Then you can use 5G on the Device. Related articles: No 5G signal / network 5G keeps dropping, 5G is unstable

To block the ads on your device kindly follow the below-mentioned steps: 1. For Google Chrome: Step 1: Click on Chrome > Click the Three Dots at the right top side > Setting > Privacy & Security > Clear Browsing Data. Step 2: Chrome > Settings > Site settings > Ads > Disable Ads. 2. For Internet Browser: Step 1: Click on Internet > Click on the three lines below> Setting > Clear data > Choose History > Clear. Step 2: Internet > Click on the three lines below > Settings > Ad Blocking > Turn on Ad Blocking. 2. For the ads in Phone Manager, you can disable them. realme UI 3.0: Settings > System settings > turn off Get recommendations realme UI 4.0 & 2.0 & 1.0: Settings > Additional settings > turn off Get recommendations realme UI R Edition & Go Edition: Settings > search Recommend in the Search bar > click Personalized news > Disable Apps. 5. If the webpage you are browsing is unhealthy, there will be many Ads. Please browse other healthy web pages. 6. Please check which app sends the ads and go to the app settings to off the notification. Long-press the app > App info > Manage notification > Turn off Allow notifications. 7. If there is a virus on the phone, there will be many Ads. Please go to Phone Manager > Virus Scan to scan and kill the virus. 8. For any inside third-Party App Ads, please check the settings of the particular app or contact the App Developer for the ads to be removed. If you can not confirm that the ads issue is with the third party, then we can try factory resetting the device once after taking a proper backup. realme UI 2.0 & 1.0: Settings > Additional Settings > Reset Phone > Erase all data, enter password and click "Clear Data". realme UI 3.0 & 4.0: Settings > System/Additional Settings > Back up and reset >Reset Phone >Erase all data, enter password and click "Clear Data". realme R & Go Edition: Settings > System > Reset options >Erase all data, enter password and click "Clear Data". In case you find any problem kindly do let us know via our official communication channels.

1. Please check the phone's balance quota You can call the operator to check whether the remaining phone bill is sufficient and the phone will not be able to surf the Internet normally. 2. Please check the phone settings a. Please confirm whether the mobile data is turned on, pull down the notification bar > and check whether the mobile data is turned on. b. Please confirm whether the default network card is correct, go to Settings > SIM card & mobile data/Mobile network > Default Internet access, and select the correct network card. c. Please confirm whether the APN settings are correct, go to Settings > SIM card & mobile data/Mobile network> click the corresponding SIM card > Access point names > Dots in the upper right corner > Reset access points. 3. Please check for the network. a. If you are using a 5G phone, please turn off 5G and try again. The 5G network is still in the early stage of construction, and there are 5G network compatibility problems in some areas, resulting in the phone being unable to access the Internet after turning on 5G. It is recommended that you turn off the 5G switch and try and go to Settings > SIM Card & mobile data/Mobile network > 5G, turn off 5G and try again b. Please restart the phone and try again. Sometimes a temporary network failure will result in the inability to access the Internet through data services. Turn on airplane mode or restart the phone to see if it can be recovered. c. Please try after changing the current location. It is recommended that you compare the surrounding phones with the same operator's SIM card. If this phenomenon occurs, it may be that the network quality of your location is poor and that you cannot access the Internet. You can restore it after changing to another place. d. It is recommended that you reset the network settings. realme UI 4.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings. realme UI 3.0: Settings > System Settings > Back up and reset >Reset Phone > Reset network settings realme UI 1.0 & 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset system settings only /Reset network settings realme UI R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth This operation will restore Wi-Fi, Bluetooth, and mobile networks, so, please proceed with caution. If none of the above methods solve your problem, please back up your data and go to the nearest realme service center for testing. Related articles: How to do with slow mobile network? How to fix slow Wi-Fi? Weak or unstable phone signal

I. Phone hangs when using a specific app Causes: 1. The pre-installed app sometimes suddenly becomes abnormal. 2. Too much data and cache in the app can cause lag when using it. 3. Insufficient running memory on the phone. Solutions: 1. You can long-press the pre-installed app to enter the App info, and click Force stop to quit the app. Then re-open it. 2. It is recommended that you clear the corresponding app data. Please long press the pre-installed app to enter the App info, open Storage usage, and click Clear data & cache. 3. When there are multiple programs running in the background, the processor resources will be continuously occupied. This will cause lag when using the app. It is recommended that you clean up the background programs and turn off unused programs. II. Phone hangs when using multiple apps Causes: 1. Insufficient phone memory causes apps to lag. 2. Phone system version is old. Solutions: 1. It is recommended that you clear the phone storage space in time. Please go to Settings > Search "Storage" in the search bar > click "Clean" on the "Storage" page and select unnecessary data to clean. It is recommended that you keep at least 20% of the storage available. 2. It is recommended that you update your phone system in time. The new version will optimize the system's performance. Operation steps: realme UI 2.0: Settings > Software Update > Check for Updates realme UI 3.0 & 4.0: Settings > About device > Up to date/realme UI realme R & Go Edition: Settings > System > System update If the above methods do not solve your problem, please back up your data in advance and go to the nearest realme Service Center with your purchase certificate for testing. Related articles: How to fix the Hanging issue in your device?

Problem phenomenon: The signal of the phone card is normal, and the data cannot be used to surf the Internet. Causes: 1. Phone ran out of credit or ran over the data package so that the phone cannot access the Internet with the data network. 2. The phone uses a VPN network and cannot access the Internet with the data network. 3. The APN access point setting is abnormal and cannot connect to the network. 4. Using cards from other countries or special regions will result in limiting the network. 5. Temporary network exception. 6. The system settings are abnormal and cannot connect to the network. 7. Some apps are not enabled mobile date permission. Solutions: 1. It is recommended that you consult the operator to check your data pack. 2. It is recommended that you turn off VPN and try again. Path: Settings > Connections & sharing > VPN. 3. If the APN access point setting of the phone has changed, the signal may be abnormal. Please try to reset the APN access point and try again. Path: realme UI 1.0 & 2.0: Settings > SIM card & mobile data > Select network card > Access point name > 2 dots in the upper right corner > Reset access points. realme UI 3.0 & 4.0: Settings > Mobile network > Select network card > Access point name > 3 dots in the upper right corner > Reset access points. realme R & Go Edition: Settings > Network & internet > Mobile network > Select network card > Access Point Names > 3 dots in the upper right corner > Reset to default. 4. It is recommended that you consult with the corresponding operator to enable the roaming service and whether the current area supports using this card to surf the Internet. 5. It is recommended that you turn on and off airplane mode to try again. 6. It is recommended that you update the system to the latest version, and reset the wireless settings before use. Path: realme UIs: Settings > Search ‘Reset network settings' > Reset network settings. realme UI R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. 7. If individual apps cannot use mobile data, please check whether the mobile data permission is turned on. Path: Long press the app > App info > Data usage > Turn off Disable mobile data. If the above methods do not solve your problem, please back up your data and visit the nearest authorized realme service center for testing. Related articles: Weak or unstable phone signal How to fix slow Wi-Fi?

You can turn off the phone manager’s ads in realme UI 3.0: Settings > System settings > turn off Get recommendations realme UI 4.0 & 2.0 & 1.0: Settings > Additional settings > turn off Get recommendations realme UI R & Go Edition: not support Related articles: How to block the Ads in your realme Device?