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FAQ

  • realme Smart TV will display the logo of the realme logo accompanied by boot music. The logo and music are the default and cannot be customized. Thanks for your understanding! If you have any questions, please feel free to contact us.

  • 1. Function Introduction When the TV is turned on for the first time and enters the boot wizard, there will be a remote control pairing interface. If you have replaced a new remote control or the remote has a connection issue with the TV, you can re-pair the remote with the TV by the following. 2. Operation and path Long press the OK button + HOME button, and it will show that the pairing is successful as below picture. (Pointing to the TV bottom within the distance of 1 meter) Note: If the Bluetooth + IR(infrared) remote control is successfully paired, only the Bluetooth function will be used, and the IR function will be stopped. The figure provided is only for illustration, please refer to the actually displayed interfaces and functions. realme Smart TV NEO 32" only supports IR(infra-red) remote control, and it doesn't need to be paired.

  • Operation and Path: Step 1: Find the cast icon "CC cast" in the lower-left corner of the TV homepage, press OK and enter the cast prompt interface Step 2: Turn on the cast function on the mobile device Step 3: Select the name of the TV device and connect

  • realme Smart TV NEO 32 built-in apps will upgrade automatically if a new version is released and built-in apps don’t support upgrading manually. If you need to upgrade built-in apps, you can upgrade the system instead. How to upgrade the software please refer to the Official web link: https://www.realme.com/in/newsroom/tvcourse or the youtube link: https://youtu.be/B8azS0ReBLc

  • 1. Function Introduction OFF: The backlight doesn't change according to the light conditions of your room. ON: The backlight changes according to the light conditions of your room. 2. Operation and Path STEP 1: Choose [Setting] STEP 2: Choose [Picture] STEP 3: Choose [Dynamic backlight] and turn it on

  • Operation and Path Path: Setting->Network-> Wireless Connection STEP 1: Choose [Setting] STEP 2: Choose [Network] STEP 3: Select the [Wireless Connection] STEP 4: Press the left or right key of the remote to turn on the [Wireless Switch], and select the Wireless network to connect.

  • 1. Function Introduction You could change the picture mode according to your usage scenario. After changing and adjusting some Picture settings, if the picture is poor or you don't like it, then you can reset these settings to default settings. 2. Settings Path STEP 1: Choose [Setting]. STEP 2: Choose [Picture]. STEP 3: Choose [Picture Reset] and Select confirm. STEP 4: The Picture settings will be restored to the factory settings.

  • 1. Function Introduction When the customer meets some issues and needs to provide the version of information to realme for further analysis, it can help to find the version information. There are different version information. Please share the required information accordingly. 2. Operation and path Android System TV: STEP 1: Choose [Settings] STEP 2: Choose [Device Preferences] STEP 3: Choose [About] STEP 4: View Software Version on [About]. realme Smart TV Neo 32‘’: STEP 1: Choose [Setting] STEP 2: Choose [About] STEP 3: Select [Software version] and view it Note: The figure provided is only for illustration, please refer to the actually displayed interfaces and functions.

  • 1. Function Introduction When using the mobile phone hotspot as the network source of the TV, there would be a high mobile network data traffic cost, and this function can help to save mobile network data traffic. Data saver: Automatically adjust video quality to use less mobile data. 2. Operation and Path Path: Setting->Network-> Data Saver STEP 1: Choose [Setting] STEP 2: Choose [Network] STEP 3: Choose [Data Saver] and turn it on. Other options for Data Saver Data Usage Details: This data is cleared at 0 o'clock per day. Data usage is for reference only, please refer to actual usage. Data Alerts: You can choose to be reminded when the actual data usage reaches different levels, or turn off this reminder. The reminder level can be selected every 100MB, 500MB, and 1GB. For example, when the set of 500MB data is reached, it will pop up a reminder "In a period of time, you have used 500 MB of data".

  • 1. Function Introduction: In order to distinguish multiple signal sources, the TV supports renaming the signal source. 2. Operation and Path: Path: Settings->Setup->Advanced Option STEP 1: Choose [Setting] STEP 2: Choose [Setup] STEP 3: Choose [Advanced Option] STER 4: Choose [Source Rename] STEP 5: Choose Source you want to rename. There are five names to choose: DVD/BD, Home Theater, Game, PC, Outros(customize)

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