FAQ

Every product from realme comes with a unique IMEI or Serial Number (SN). If you own any realme products, learning where to locate them can be beneficial. Please continue reading to discover where to locate them on your device. IMEI on realme Phones The IMEI contains a 15-digit number that helps identify a product. 1. On your phone, go to [Settings] > [About Phone] / [About Device] > [Status] > [IMEI1]. 2. Alternatively, dial *#06# on your phone dialer to see the IMEI number(s). 3. If your phone is dead or lost, and you need your phone's IMEI, check the phone box and look for the phone's IMEI. SN on all realme Earphones 1. Check on the earphone body: For TWS Bluetooth earphones: The SN is located at the flip of the charging case. For Neckband Bluetooth earphones: The SN is located behind the charging port. 2. Check the bottom of the package box; It's usually placed near the barcode. SN on realme Watch 1. realme Watch Settings: Go to [Settings] > [About] > [Serial Number]. 2. The SN of the Watch can be seen at the back of the package box. SN on realme Pad 1. realme Pad Settings: Go to [Settings] > [About Device] > [Status] > [Serial number]. 2. The SN of the Pad can be seen at the back of the package box. SN on realme Laptop 1. Check through the nameplate label at the bottom of the laptop. 2. Press the "Win + R" keys at the same time to open the "Run" window, enter "cmd", and click "OK"; Enter "wmic bios get serialnumber" to view the SN number.

In order to avoid the loss of phone data, you can backup and restore phone data through local backup or cloud backup. Method 1: Local backup Setting path: realme UI 3.0 & and above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > New Backup. realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > New Backup. realme UI 1.0: Settings > Additional settings > Back up and reset > New Backup. realme UI T & S & R & Go & U Edition: not support local backup Data supported for backup: Contacts, messages, call logs, preference settings (calendar, clock, settings, blocking, etc.), apps (excluding app data). Backup to computer: After the phone is connected to the computer, follow the file saving path to find the corresponding Backup file on the computer, and then save it on the computer. Recovery path: realme UI 3.0 & above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 1.0: Settings > Additional settings > Back up and reset > Select backup files > Select the data you want to restore > Click Start Note： 1. At this time, the backup file is stored locally on the phone. If you flash the machine or restore the factory settings, the backed-up data will also be cleared. Before the operation, you need to copy the data to other storage devices (such as computers, U disk, etc.) for preservation. 2. If the backup data is on the computer side, please copy the Backup file on the computer to the phone directory that files stored before. Method 2: Google backup realme UI 2.0 & 3.0 & 4.0 & S Edition & T Edition R Edition & Go Edition: 1. On your Android phone, open the Google One app. 2. At the bottom, tap Storage. 3. Scroll to the device backup section. If this is your first phone backup: Tap Set up data backup > Backup now. If this isn't your first phone backup: Tap View/Show details > Backup now. 4. To see your backup settings, tap Manage backup. realme UI 1.0: Settings > Additional settings > Back up and reset > Google backup Data supported for backup: App data, Call history, Contacts, Settings SMS messages Pictures and videos, MMS messages Recovery path: When you add your Google Account to a phone that's been set up, what you'd previously backed up for that Google Account gets put onto the phone. To restore a backed-up account to a reset phone, follow the on-screen steps. For more help, get help from your device manufacturer. Your photos and videos are already available in Google Photos. But you can restore the rest of the data you backed up while you set up your new phone for the first time or after a factory reset. At setup, to restore your data, follow the on-screen steps. The process can take up to 24 hours.

Feature Introduction: With the theme of vibrant vitality, we aim to enhance the comfort and detailed quality of familiar system interfaces through clear hierarchy, natural light and shadow, and refreshed icons, thereby reshaping a universally natural aesthetic. Natural Texture (Gaussian Blur + Dual-layer Blending + Diffuse Shadows) Description: Simulates the natural light and shadow texture of the real world, enhancing depth perception for a more comfortable and harmonious visual experience, and improving aesthetic appeal. Scenes: Lock screen notifications, notification center, control center, desktop folders, multitasking interface backgrounds, sidebars, and the "negative one" screen. Scientific Rounded Corners Description: Defines the hierarchy and rounding of UI elements based on their prominence and proximity to the user: the closer and more prominent the element, the larger the rounding, which increases content recognition efficiency and focus. Overall shapes become softer, with smooth and natural transitions. Typical Scenes: Confirmation pop-ups, live alerts, notification center, control center, pop-ups, multitasking, and the "negative one" screen. New Icon Design Description: Utilizes natural and realistic metaphors for colors and shapes, while refining the design of icons; ensures a minimalist style while making meanings clear and aligned with user cognition. Scenes: 47 desktop icons updated, over 2000 system icons updated, covering all system scenes including control center, desktop, settings, and live alerts. Luminous Motion Effects Integrates light and shadow changes with visual effects in key system scenes, establishing a unified dynamic design language to enhance the user's sense of ritual and enjoyment of operation. Description: It combines user journey insights with restrained ripple effects in high-frequency scenarios, such as water particle dissipation effects. Scenes: Ripple effects during boot-up guide to the desktop, fingerprint unlocking/payment, and charging on the lock screen; water particle dissipation effects when moving desktop icons and pulling down the notification/ control center.

The three lights feature varying color temperatures. By adjusting the brightness of their flash beads, you can blend these temperatures to achieve enhanced shooting effects.

If the speaker accidentally gets wet for a short period of time and the components are not damaged, you can turn on Eject water from speaker, and then shake the mobile phone to speed up the drainage of water droplets from the sound outlet. Supported models: realme 14 Pro 5G, realme 14 Pro+ 5G Path: Settings > realme Lab > Eject water from speaker FAQs: Q: Noise during playing music if realme 14 Pro Series gets wet. A: Hello! If the speaker of your device gets accidentally wet briefly and its components remain undamaged, you can follow the path to remove the water. "Settings > realme Lab > Eject water from speaker". Subsequently, gently shake the phone. This action will help accelerate the drainage of water droplets from the sound outlet. After completing these steps, the speaker should be normal.

Supported Models: realme 14 Pro 5G, realme 14 Pro+ 5G Introduction: *ArmorShell™ refers to the highly acclaimed ArmorShell ™ Protection, which brings comprehensive safety protection to mobile phone through robust anti-drop design and sufficient internal cushioning design, and has passed the military regulation level impact resistance certification ( MIL-STD 810H impact resistance standard ), further improving its durability. Of course, in daily use, we should try our best to avoid using sharp objects to impact mobile phone or fall from a height, so as not to cause irreparable damage.

Q1: What materials are used for the battery cover of the realme 14 Pro 5G/realme 14 Pro+ 5G Pearl White? The battery cover of the realme 14 Pro 5G/14 Pro+ 5G Pearl White version is made of a special material called ice-cooling color-changing fiber, which supports the ice-cooling color-changing function. Based on test conditions in the realme laboratory, when the temperature of the entire device is 16°C or below, the back cover starts to change color. The lower the temperature, the faster the color change, and the degree of color change will gradually deepen as the temperature drops. The color display intensity and the fading time of the entire device are affected by changes in the environment and the temperature of the entire device. Please refer to actual experience. Q2: Tips for Extending the Color-changing Life of the Pearl White Battery Cover for the 14 Pro Series To prolong the color-changing life of the Pearl White battery cover for the 14 Pro series, avoid exposing it to intense sunlight and consider using a solid-color protective case when not in active use. These measures can help maintain the effectiveness of this unique feature for a longer period.

The Pearl White Version is jointly designed by realme and Valeur Designers Design Studio. The back cover of the mobile phone adopts a unique processing technique, which makes each back panel different, presenting different pearl textures and making every mobile phone unique and exclusive.

Using Documents for easy editing and file management Documents is an app designed for streamlined document management and editing. It offers features such as searching, viewing, editing, and format conversion, enabling you to work with documents anytime, anywhere. Supported Models: realme GT 7 Pro Operation path Open the Documents app, then you can: l Search for documents on your device. l View files in Word, PDF, Excel, and more without installing another app. l Create or edit Word, Excel, PowerPoint, and TXT files. l Convert documents into easy-to-share formats Note: The functions available may vary depending on the document type.

When two mobile phones are close to each other, you can use the one-touch sharing function, that is, quickly share pictures and files through, mutual transmission, providing users with a more convenient mutual transmission and sharing experience. Note: To use this function, the phone must upgrade the system to realme UI 6.0 or ColorOS 15 and above and have Touch interactions. Please refer to the actual interface display for details. Operation path： 1. Pull down the status bar on both phones to confirm that NFC, and Quick Share are turned on. 2. Go to "Settings > Connection & Sharing > Touch interactions" on both phones and turn on the switch. 3. Keep the recipient's phone unlocked and the screen on. 4. Select the phone, click "Share" to enter the system sharing panel, and keep close to the NFC area of phone. 5. After the recipient receives the pop-up, click Accept to receive the file. Usage scenario: Users need to share photos quickly after traveling. Mobile phones can be quickly connected and transferred by touching them together. The sharing operation path is shorter and sharing is easier.