FAQ

While on the Home screen, tap twice on the sensor on the back of the phone to scan a code. Supported Models： realme 11 Pro, realme 11 Pro+, realme 12 Pro 5G, realme 12 Pro+ 5G, realme GT Neo 6, realme GT 6, realme GT 6T, realme 13 Pro+, realme 13 Pro Setting method: Settings > Special features > Smart sensing > Double-tap to scan How to do it: Point the camera at a QR code and quickly tap twice on the sensor on the back of the phone to scan the code.

Supported versions: realme UI 1.0 and above versions realme UI R & S & T & Go & U edition: not support Clone Phone. You can use the Google 1 App to back up you data and recover your data on the new phone How to backup and restore data on phone Migration items supported by Clone Phone: 1. realme/OPPO (ColorOS6 or above)/OnePlus (ColorOS11 or above) mobile phone Supported migration items: contacts, messages, call logs, pictures, videos, music, documents, system preferences, app data 2. Other Android Phones Support migration items: contacts, messages, call logs, pictures, videos, music, documents, calendars, and other third-party applications (does not include data and applications that are not compatible with the new phone) 3. iPhone Migrated items supported: Contacts, Calendars, Photos, Videos Note: If the same application exists on the new phone and the old phone, the application data on the old phone will overwrite the new phone after moving. Besides, contacts, messages, call logs, pictures, videos, music, and documents will not be overwritten. Migration items not supported by Clone Phone: 1. realme phone： 1.1 Data related to the model: themes, wallpapers, bus cards, etc. 1.2 Security-related data: face, fingerprint, lock screen password, etc. 1.3 Incompatible apps and data on the new phone: Some apps or data on the old phone are not compatible with the new phone, so these apps or data will not be migrated. 1.4 System clone data: Due to system limitations, all data of the system clone does not support migration. 2. Other Android Phones 2.1 Data relating to phone hardware: bus card, etc. 2.2 Security-related data: face, fingerprint, lock screen password, etc. 2.3 System applications and data: notes, alarm clocks, home screen layouts, themes, wallpapers, settings, etc. 2.4 Other third-party app data: social chat records and cache files, etc. 3. iPhone Only supports migration of contacts, photos, calendars, videos, and other content is not supported. Note: Since iCloud no longer supports cloud migration, the old version of Clone Phone can no longer log in. Please update or download the Clone Phone to the latest version. Link：https://i.clonephone.coloros.com/download Operation steps： 1. Enter the Clone Phone on both the new phone and the old phone. Operation path of realme phone: Tools >Clone Phone. 2. On the new phone, click "This is a new phone" and selects the type of the old phone. 3. If the old phone is not a realme phone, please use the browser of the old phone to scan the QR code on the new phone to install the Clone Phone (if the old phone is a realme phone, ignore this step and go directly to step 4). After the old phone scans the code, click Next on the new phone to wait for the old phone to scan. 4. Open the Clone phone on the old phone, select the phone as the old phone, and scan the QR code on the new phone to complete the connection. 5. Select the data that needs to be moved, click to start the transfer after selection, and the move will be successful after a period of time. Related Articles: How to do with Phone Cloning failure Does cloning a phone use data How to clone phone in multi-user mode

5G network usage conditions: 1. The phone is a 5G phone. 2. The SIM card has opened a 5G network package. Note: If you use the Jio 5G, you must register in the My Jio app to use 5G. Path: My Jio app > Register with Jio number > Find "True 5G" in status bar > Click on "True 5G" > Click on "Is your device 5G ready?" > It will display "Congratulations! Your device is Jio True 5G ready" 3. If you previously used a 4G network SIM card, after purchasing a 5G package and activating the 5G in Jio App, you will need to wait for 24 hours for the operator to activate it. And within these 24 hours, you cannot switch the card to a 4G mobile phone. This is the rule of the Jio operator, and you can also contact Jio operator for inquiries or assistance. 4. The local 5G network has been covered. For the latest Jio 5G Location always check the Jio website: https://www.jio.com/5g#city-select Causes: 1. 5G signal is not covered in this area or carrier’s network failure. 2. When the 5G signal is unstable, smart 5G will switch to a more stable network, which may cause no 5G to be displayed. 3. The SIM card or phone is abnormal. Solution: 1. Confirm that the area is covered by 5G signals. You can check with your carrier to see if they offer 5G service in your area and if your SIM card and data plan are 5G compatible. If not, you may need to switch to a different carrier, SIM card, or data plan that supports 5G. For the latest Jio 5G Location always check the Jio website: https://www.jio.com/5g#city-select 2. Turn off Smart 5G and then turn on/off the airplane mode to try again. realme UI 1.0 & above versions: Settings > search Smart 5G in the search bar > Smart 5G > Turn off Smart 5G. realme UI R & Go & S & T Edition: Not supported 3. Reset network settings. realme UI 1.0 & above versions: Settings > search Reset phone in the search bar > Reset phone > Reset Network settings. realme UI R & Go & S & T Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. 4. Update to the latest version. 5. Change a phone and SIM card to try. If it is confirmed that this is a SIM card issue, it is recommended that you contact your carrier; if it is a phone issue, it is recommended that you go to the service center for testing. If the above methods do not solve your problem, please back up your data and visit the realme service center for testing. Related article: How to check Jio 5G coverage

System updates fix some known software issues or add some new features, which will further optimize system performance and enhance system stability. Setting method: realme UI 3.0 and above versions: Settings > About device. Click Up to date /realme UI on the top to check for updates. If there is the latest version, you can download and update it. realme UI 2.0 & 1.0: Settings > Software update. realme UI R & Go & S & T & U Edition: Settings > System > System update. Note: 1. This update will not delete or change your data, but it is still recommended that you back up your data and reserve enough storage space before updating. 2. The installation package is automatically deleted after the update is completed. Shutdown and forced restarting are prohibited during the upgrade process. Related Articles: How to check the version number of phone How to get a new update on my realme phone

You can activate the E-warranty card automatically after connecting to the network. This is a convenient and secure way to register your product and enjoy the benefits of the warranty service. Method 1: Inquiry on phone realme UI 3.0 & above versions: Settings > About device > User guide > After-sales services > E-warranty card. realme UI 2.0: Settings > Additional settings > User guide/Instructions > After-sales services > E-warranty card. realme UI R & T & Go Edition: Settings > System > User Guide > After-sales services > E-warranty card. Method 2: Inquiry on the Official Website Go to https://www.realme.com/global/support/phonecheck and enter the phone IMEI number to query. The phone IMEI number query method is as follows (Use IMEI 1): 1. Enter the phone "Settings > About phone/device > Status > IMEI" to see it. 2. Input *#06# on the dial pad. 3. View it on the sticker of the phone packaging box. 4. The IMEI can be seen on the front or back packaging film sticker of the new phone.

If your realme phone is lost or stolen, please follow the steps below to increase the chances of recovering it: 1. Use the Find My app to locate your device To track down your device, utilize the Find My app on any other smart device that you own. If your phone does not appear in the list of devices, it means that Find My was not activated. Nevertheless, you can still safeguard your account even if Find My wasn't enabled. 2. Notify your wireless carrier If your missing device has cellular service, promptly inform your wireless carrier about the situation. Request them to disable your account to prevent unauthorized calls, texts, and data usage. 3. Report the incident to local law enforcement authorities 4. Mark your device as lost When your device goes missing, get in touch with realme support and provide the below details to mark your device as "lost" in the system. Once your device arrives at one of the realme service centers, you will be contacted and assisted in retrieving your device. Proof of purchase IMEI Number Contact info FIR / Lost complaint copy from the local police station with concern Police officer's name and number. 5. Remotely erase your device Utilize the Find My app to either locate your device or play a sound on it. If you choose to erase your device, please note that you will no longer be able to locate it or play sounds on it. We hope that these steps will assist you in finding your device.

Adapts the screen to ambient lighting conditions for consistent colors in any environment. Supported Models: realme GT 6, realme GT 6T Path: Settings > Display & Brightness > Nature Tone Display or pull down the Control Center > click Nature Tone Display Related Articles: How to set Always-On Display How to set the time display format

Problem phenomenon: 1. Only 1 or 2 bars of 4G/5G signal. 2. Phone remains in 2G/3G mode. 3. Signal frequently switches from 4G to 2G/3G. Causes: Weak or unstable phone signals can be caused by several factors: 1. Lack of network resources, high server load, or frequent base station switching. In some areas, there may be a lack of network resources, high server load, or frequent switching of base stations, which can cause signal instability. 2. Interference from metal cases or magnetic objects. Metal cases or magnetic objects can interfere with signal transmission and reception. 3. Dirty or oxidized SIM card. The SIM card may be dirty, causing an abnormal signal. 4. Issues with base station access. There may be a problem with the base station access in some situations. 5. Network adjustments or issues by the operator. The operator may be adjusting the network in your area or having a network issue, resulting in weak signal. 6. Incorrect APN settings. The APN access point settings may be incorrect, resulting in weak signal. 7. Faulty system settings. The system settings may be faulty, resulting in weak signal. Solutions: 1. Stable Network Area: Use your phone in areas with stable network connections. Avoid bus stations, classrooms, basements, remote villages, trains, and high-speed railways. 2. Change Location or Remove Case: Move to a different location or remove the phone case. 3. Clean SIM Card: Remove and clean the SIM card if dirty or oxidized. 4. Toggle Airplane Mode: Turn airplane mode on and off to search for the best network base station. 5. Check Operator Network: Compare with other phones using the same operator or switch to a different operator’s card. Contact your local operator if the issue persists. 6. Reset APN Settings: If you have changed the APN access point setting of your phone, the signal may be abnormal. Please try to reset the APN access point and try again. realme UI 3.0 & above versions: Settings > Mobile network > Select network card > Access point name > ︙ in the upper right corner > Reset access points. realme UI 1.0 & 2.0: Settings > SIM card & mobile data > Select network card > Access point name > ﹕ in the upper right corner > Reset access points. realme UI R & Go & S & T & U Edition: Settings > Network & internet > Mobile network > Select network card > Access Point Names > ︙ in the upper right corner > Reset to default. 7. Update System & Reset Network Settings: If the system settings are abnormal, it may lead to no service, please update the system to the latest version, and reset the wireless settings before use. realme UI 2.0 & above versions: Settings > Search" Reset network settings" > Reset network settings. realme UI 1.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset system settings only. realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Note: Performing this operation will not wipe any of your data. If the above methods do not solve your problem, please back up your data and go to the nearest realme customer service center for testing.

Through AI algorithm, each portrait is made clearer. Everyone can be satisfied earlier, even for those located on the edge or in the back row. Supported Models: realme 13 Pro, realme 13 Pro+ Triggering conditions(no switch, by default): Triggered by 4 or more people Main camera or ultra wide-angle Related Articles: AI mode takes pictures with brighter colors What are the effects of AI beautification

Please don’t worry if there is a problem with the phone screen. You can first determine the specific phenomenon and scene, and click on the corresponding solution based on the phenomenon: Phone or Pad touch screen not working properly How to deal with flickering screen issue on realme devices Display color abnormal when using DC dimming Abnormal phone screen color The screen is too bright or too dark Screen brightness dims when playing games Colored vertical lines appear at the bottom of the phone If the above methods do not solve your problem, please back up your data and visit the nearest authorized realme service center for testing.