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  • Problem phenomenon: Google Keyboard is not working, Gboard crashes or not showing while typing. Solutions: 1. Restart your phone and try again. 2. Clear the cache and data. realme UI 3.0 and above versions: Go to Settings > Apps > App Management > Gboard > Storage use then click Clear data & Clear cache. realme UI 2.0 & 1.0: Go to Settings > App Management > Gboard > Storage use then click Clear data & Clear cache. realme UI T & Go & S & U & R Edition: Go to Settings > Apps & notifications > App info > Gboard > Storage use then click Clear data & Clear cache. 3. Uninstall Updates and try again. Developers frequently push updates to upgrade the features and fix the bugs of the app. However, there are often times that instead of fixing the bugs on the apps, the new update brings in itself a new bug. realme UI 3.0 and above versions: Go to Settings > Apps > App Management > Gboard > Three dots on the top right > Uninstall Updates realme UI 2.0 & 1.0: Go to Settings > App Management > Gboard > Two dots on the top right > Uninstall Updates realme UI Edition & Go Edition: Go to Settings > Apps & notifications > App info > Gboard > Three dots on the top right > Uninstall Updates 4. On the Gboard App info page, click Force stop and re-open it to try again. 5. Reset your phone. If the above methods cannot solve the problem, please back up your data and bring your purchase certificate to the realme Service Center for testing. Related articles: How to reset the phone to factory settings? How to enable Glide typing in Gboard? How to enable Voice typing in Gboard?

  • Problem Phenomenon: How to Disable ads in the realme phone. (Approaches to disable ads) Solution: You may disable the ads with the below steps: realme UI 4.0 & 3.0 & 2.0 & 1.0: Settings > Additional/System Settings > Get Recommendations > Click to Disable. realme UI R & T & S & Go Edition: Settings > search Personalized news in the Search bar > click Personalized news > Disable. realme UI 5.0: Not supported Sometimes, the advertisements you see may be caused by some third-party apps or website caches stored in the browsers. And not by the device’s built-in advertisements if the advertisements show up through browsers. Please clear the entire browsing history (from the beginning) and block ads in Google Chrome by following these steps: Google Chrome: Step 1: Click on Chrome > Click on the Three Dots at the right top side > Settings > Privacy & Security > Clear Browsing Data. Step 2: Chrome > Settings > Site settings > Ads > Disable Ads. Internet Browser: Step 1: Click on Internet > Click on the three lines below > Settings > Clear data > Choose History > Clear. Step 2: Internet > Click on the three lines below > Settings > Ad Blocking > Turn on Ad Blocking. Software update: Please update your system version to try. realme UI 3.0 & above versions: Settings > About device. Click Up to date/realme UI on the top to check for updates. If there is the latest version, you can download and update it. realme UI 1.0 & 2.0: Settings > Software update. realme R & S & T & Go Edition: Settings > System > System update. Note: For any inside third-Party App Ads, please check the settings of the particular app or contact the App Developer for the ads to be removed. If you can not confirm that the ads issue is with the third party then we can suggest factory data reset the device once after taking proper backup.

  • 5G is the latest generation of mobile communication technology, featuring higher data rate, larger network capacity, lower latency, etc. It supports faster upload and download, smoother network experience and more usage scenarios. 5G network usage conditions: 1. The phone is a 5G phone. 2. The SIM card has opened a 5G network package. 3. The local 5G network has been deployed. Turn on 5G network realme UI 3.0 and above versions: Settings > Mobile network > Select SIM card > Preferred network type > Select 5G. After connecting to the 5G network, it will be displayedin the status bar. realme UI 2.0 & 1.0: Settings > SIM card & mobile data > Select SIM card > Preferred network type > Select 5G. Note: The Jio users to use Jio 5G on their device must have received Jio 5G Welcome offer message. Then you can use 5G on the Device. Related articles: No 5G signal / network 5G keeps dropping, 5G is unstable Phone drains fast when using 5G What is Dual 5G Standby?

  • I. Phone hangs when using a specific app Causes: 1. The pre-installed app sometimes suddenly becomes abnormal. 2. Too much data and cache in the app can cause lag when using it. 3. Insufficient running memory on the phone. Solutions: 1. You can long-press the pre-installed app to enter the App info, and click Force stop to quit the app. Then re-open it. 2. It is recommended that you clear the corresponding app data. Please long press the pre-installed app to enter the App info, open Storage usage, and click Clear data & cache. 3. When multiple programs are running in the background, the processor resources will be continuously occupied. This will cause lag when using the app. It is recommended that you clean up the background programs and turn off unused programs. II. Phone hangs when using multiple apps Causes: 1. Insufficient phone memory causes apps to lag. 2. Phone system version is old. Solutions: 1. Please clear the phone storage space in time. Please go to Settings > Search "Storage" in the search bar > click "Clean" on the "Storage" page and select unnecessary data to clean. It is recommended that you keep at least 20% of the storage available. 2. It is recommended that you update your phone system in time. The new version will optimize the system's performance. If the above methods do not solve your problem, please back up your data in advance and go to the nearest realme Service Center with your purchase certificate for testing. Related articles: How to fix the Hanging issue in your device?

  • Applicable products: Smartphones System version: No system version involved To protect our phones, people often apply tempered glass screen protectors. However, if the screen protector installation is not done professionally, it could compromise the integrity of the smartphone. Issues with using a UV Glue Tempered Film UV glue tempered film is one type of screen protector that utilizes a drop of UV glue on the smartphone's screen before curing the glue using ultraviolet light. This installation method provides better adhesion than conventional solid glue tempered films, resulting in a more secure fit that is less likely to detach during regular usage. However, using a UV glue tempered film on mobile phones is risky. Some risks it poses are the following: 1. Formation of bubbles on the screen: Before installing a UV glue tempered film, the UV glue must be evenly applied onto the screen's surface and subsequently covered with a tempered film. Improper execution of this method may result in uneven glue distribution and the formation of permanent bubbles on the screen's surface. 2. The buttons can malfunction: During the application process, the UV glue used in a UV glue tempered film has the potential to seep into the gaps located between the buttons of the smartphone and along the arc of the screen and middle frame. If not detected and addressed before curing the glue, this can cause the buttons to adhere to the shell of the phone, leading to their functional impairment. 3. The earpiece speaker might produce a muffled sound: UV glue can also easily infiltrate the earpiece speaker's small perforations. Upon the glue's curing, the speaker holes can become obstructed, causing a muffled or complete lack of sound output. 4. Touch screen and fingerprint failure: The thickness of the tempered film can exceed that of the device's built-in protective film by two-fold or more. This thickness disparity can cause deviations in capacitance sensing upon touch input, ultimately impairing touch screen responsiveness. Additionally, under-screen fingerprint recognition may be compromised due to the tempered film's effect on light transmission, leading to less sensitive recognition of fingerprints. Note: Purchasing the protective film from realme's official stores is recommended to avoid damaging your smartphone. If you want to replace your phone case or screen protector, visit the Official realme Phone Online Store or other retail or online stores near you. Phone Hole Seal Stickers User Guidance Risk Warning The warranty does not cover the phone failure caused by improper UV adhesive tempering film use. 1. To prevent the UV glue from spilling into the holes and affecting the use, it is recommended to use the supplied side hole sealing film to seal and protect the body holes before applying the film and remove it after the film is completed. 2. The body holes include: the receiver, power button, volume keys, speaker hole, SIM card tray, primary MIC hole, and secondary MIC hole; the specific location can be seen in the lamination position schematic below. 3. UV glue is corrosive to leather; if the phone battery cover is made of leather, please do not let UV glue directly touch the surface of the leather battery cover. User guidance 1. Uncover from the gray area ①. 2. Point the arrow ② to the screen. 3. Use graphics ③ and ④ to position and stick to the corresponding hole of the phone. 4. Stick the seal tightly around the open hole. Note: When laminating, please pay attention to the side of the screen that needs to be completely laminated. It can not be wrinkled or leave a gap to prevent UV adhesive from the gap into the hole to damage the phone. Diagram of lamination position After the film is pasted and the UV glue is completely cured, remove the sealing film and clean the remaining glue around it.

  • The function of factory reset: The factory reset function is to restore your phone to the factory settings, whether the system settings or the storage space will be restored to the state you just got your phone. You can reset your phone to factory settings in the following two ways. Note: Restoring the factory settings will delete all your data, please back up the data to the cloud in time or use "Clone Phone" to save it. Method 1: Phone setting operation path: realme UI 3.0 and above versions: Settings > System/Additional Settings > Back up and reset > Reset Phone > Reset network settings / Reset all settings / Erase all data. realme UI 1.0 & 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings / Reset system settings only/ Erase Downloaded apps and their data / Erase all data. realme UI R & Go & S & T Edition: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth / Reset app preferences / Erase all data. Note: Reset network settings is for setting network settings only Reset system settings only is for the reset to default system settings only Erase Downloaded apps and their data is for erasing downloaded apps only and phone data, Music and other non-app can be retained Erase all data is for Erase all data, including photos and music Method 2 : After turning off the phone, press and hold the [Power button] and the [Volume Down button] at the same time. After the phone vibrates, release it, and the phone will automatically enter Recovery mode. 1. After entering Recovery mode, select the language first. 2. Choose "Wipe Data". 3. Choose "Format Data". 4. Enter the verification code 5. After entering the verification code, select "Format". Note: Online Update is Update the Online Software. Wipe Data will erase all data & default system settings. Reboot only restart the phone. Power off will power the device off. If neither of the methods works for resetting, please visit a realme service center near you for assistance.

  • Picture-in-Picture (PiP) mode is a feature that enables users to watch videos or view content in a resizable, movable window while simultaneously working on other tasks. Typically used in software applications and multimedia platforms, PiP allows a small video player or image to overlay the main screen, offering a convenient way to multitask. Users can maintain focus on the primary content while keeping an eye on a secondary source, enhancing productivity and providing a more flexible and immersive viewing experience. Path to enable: Press and hold on the app icon > App info > Picture-in-Picture > Allowed. Note: This feature is not supported by all the apps and on all the devices. Please refer to the actual usage.

  • Aqua Dynamics is a feature that displays live activities of your top concern in bubbles or cards in locations you can check at a glance so you always keep important information in sight and take instant action. Depending on the importance of services and where you navigate on your phone, the notifications can appear in a bubble or card at the top of your screen, or in a card in the notification drawer, on the Lock screen, or the Always-On Display. For example, when using the timer feature, you can return to the Home screen or navigate to other pages while keeping the essential information of the timer is visible in the status bar. ● When using the audio recording feature, after you go back to the Home screen or navigate to other pages, you can still see the recording process in the status bar. Supported models: realme 12 Pro 5G, realme 12 Pro+ 5G Using Aqua Dynamics Services supported by Aqua Dynamics include: Personal hotspot, timer, audio recording, screen recording, screencast, Multi-Screen Connect, and other real-time activities. Operation path: ● Tap on the Aqua Dynamics bubble or card to enter the corresponding app. ● Touch and hold the bubble to expand it into a card. Touch and hold the card to manage the current service. ● Swipe up, left, or right on the card to collapse it. Disabling Aqua Dynamics You can disable Aqua Dynamics by following the steps below: ● Swipe down from the status bar to open the notification drawer, find the card that you want to disable, swipe left on it, and tap "Settings". On the pop-up panel, select "Turn off this reminder" to dismiss the current notification, or select "Turn off reminders for this service" to permanently disable notifications from this service. ● Touch and hold an Aqua Dynamics card to open a pop-up panel. Select "Turn off this reminder" to dismiss the current notification, or select "Turn off reminders for this service" to permanently disable notifications from this service. For notifications displayed as bubbles in the status bar, expand them into cards and then perform relevant actions. Note: Unlike notifications, system activities such as timers, audio recording, and screen recording cannot be disabled, but you can simply stop them or wait for them to end.

  • Haptic feedback and vibration alerting serve different purposes. Haptics convey information to the user through their sense of touch, while vibration alerting captures a user's attention after an event or in an emergency. We recommend following the steps below to diagnose the device and check for any errors. realme UI 5.0 & 4.0 & 3.0: Phone Manager > Tool > Diagnostics or Tap on 3 dot on top right corner > Diagnostics. realme UI 2.0: Phone Manager > Diagnostics. realme UI 1.0: Phone Manager > Quick Check. realme R & S & Go & T Edition: Not supported

  • In order to avoid the loss of phone data, you can backup and restore phone data through local backup or cloud backup. Method 1: Local backup Setting path: realme UI 3.0 & and above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > New Backup. realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > New Backup. realme UI 1.0: Settings > Additional settings > Back up and reset > New Backup. realme UI T & S & R & Go Edition: not support local backup Data supported for backup: Contacts, messages, call logs, preference settings (calendar, clock, settings, blocking, etc.), apps (excluding app data). Backup to computer: After the phone is connected to the computer, follow the file saving path to find the corresponding Backup file on the computer, and then save it on the computer. Recovery path: realme UI 3.0 & above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 2.0: Settings > Additional settings > Back up and reset> Back up and restore > Local backup >Select backup files > Select the data you want to restore > Click Start realme UI 1.0: Settings > Additional settings > Back up and reset > Select backup files > Select the data you want to restore > Click Start Note: 1. At this time, the backup file is stored locally on the phone. If you flash the machine or restore the factory settings, the backed-up data will also be cleared. Before the operation, you need to copy the data to other storage devices (such as computers, U disk, etc.) for preservation. 2. If the backup data is on the computer side, please copy the Backup file on the computer to the phone directory that files stored before. Method 2: Google backup realme UI 2.0 & 3.0 & 4.0 & S Edition & T Edition R Edition & Go Edition: 1. On your Android phone, open the Google One app. 2. At the bottom, tap Storage. 3. Scroll to the device backup section. If this is your first phone backup: Tap Set up data backup > Backup now. If this isn't your first phone backup: Tap View/Show details > Backup now. 4. To see your backup settings, tap Manage backup. realme UI 1.0: Settings > Additional settings > Back up and reset > Google backup Data supported for backup: App data, Call history, Contacts, Settings SMS messages Pictures and videos, MMS messages Recovery path: When you add your Google Account to a phone that's been set up, what you'd previously backed up for that Google Account gets put onto the phone. To restore a backed-up account to a reset phone, follow the on-screen steps. For more help, get help from your device manufacturer. Your photos and videos are already available in Google Photos. But you can restore the rest of the data you backed up while you set up your new phone for the first time or after a factory reset. At setup, to restore your data, follow the on-screen steps. The process can take up to 24 hours. Related Articles: My phone contact data is lost, what should I do?

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