FAQ

The function of factory reset: The factory reset function is to restore your phone to the factory settings, whether the system settings or the storage space will be restored to the state you just got your phone. You can reset your phone to factory settings in the following two ways. Note: Restoring the factory settings will delete all your data, please back up the data to the cloud in time or use "Clone Phone" to save it. Method 1: Phone setting operation path: realme UI 3.0 and above versions: Settings > System / Additional Settings > Back up and reset > Reset Phone > Reset network settings / Reset all settings / Erase all data. realme UI 1.0 & 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings / Reset system settings only/ Erase Downloaded apps and their data / Erase all data. realme UI R & Go & S & T Edition: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth / Reset app preferences / Erase all data. Note: Reset network settings is for setting network settings only Reset system settings only is for the reset to default system settings only Erase Downloaded apps and their data is for erasing downloaded apps only and phone data, Music and other non-app can be retained Erase all data is for Erase all data, including photos and music Method 2 : After turning off the phone, press and hold the [Power button] and the [Volume Down button] at the same time. After the phone vibrates, release it, and the phone will automatically enter Recovery mode. 1. After entering Recovery mode, select the language first. 2. Choose "Wipe Data". 3. Choose "Format Data". 4. Enter the verification code 5. After entering the verification code, select "Format". Note: Online Update is Update the Online Software. Wipe Data will erase all data & default system settings. Reboot only restart the phone. Power off will power the device off. If neither of the methods works for resetting, please visit a realme service center near you for assistance.

If you have charging-related issues, you can find a suitable solution based on the different scenarios below. How to deal with phone charging slowly Phone cannot enter fast charging mode or can't be fast charged How to Fix the Charging Malfunction Phone is not fully charged, or charged intermittently There is a current sound or noise when charging If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized realme Service Center for assistance.

If your phone is stuck on a certain page and cannot be operated, you can press and hold the power button + volume up button on your phone for 10 seconds to force shut down. At the same time, it is recommended that you power off and restart your phone regularly because your phone also needs a rest~ You can try the following solutions to fix lagging or hanging based on specific scenarios: 1. Phone is hanging while switching between apps 2. Phone hangs when using third-party apps 3. Phone hangs when using built-in apps 4. Phone hangs when unlocking the screen 5. Phone hangs when swiping on app interface 6. Phone hangs when using navigation app 7. Phone hangs when using the browser If the above methods can't solve your problem, please visit realme Customer Service Center for help.

In sensor zoom: In the full pixel mode of the sensor, the image is cropped and output within the sensor, it allows for zooming in on a subject without losing image quality. Compared with traditional digital zoom, in-sensor zoom provides higher imaging quality, resulting in better clarity and detail performance, especially in well-lit environments. Related Articles: How to use Auto zoom

High-resolution photos can be taken in high-pixel mode, thereby improving the clarity and details of the picture. Settings: 1. Open the phone camera and select the HI-RES mode (50M, 64M, etc.), or slide right to select More > HI-RES 2. Aim the lens at the object you want to photograph and tap the location on the screen you want to focus on to focus. 3. Click to take a photo. Note: 1. When using HI-RES mode, the zoom function is not supported and the photo ratio cannot be adjusted. 2. The number of HI-RES mode is determined based on the maximum pixels of the mobile phone. (For example: a 64-megapixel mobile phone switch is 64M).

Introduction to Functions Focus on the subject with one click to help you compose your picture. Applicable Models realme 11 Pro 5G, realme 11 Pro+ 5G, realme 12 Pro 5G, realme 12 Pro+ 5G Path: Open Camera > Street Mode > Auto Zoom. Related Articles: How to use basic camera skills How to set the basic functions of the camera

After turning on the Lock Screen Magazine, you can enjoy the beautiful wallpaper when the screen is on. You can switch it through the following operation paths. Path: realme UI 3.0 & above versions: Settings > Home screen & Lock screen > Lock Screen Magazine > Turn on / off Lock Screen Magazine realme UI 2.0: Settings > Home screen, Lock screen & Always-On-Display > Lock Screen Magazine > Turn on / off Lock Screen Magazine Related Articles: Glance is not displayed on the lock screen Notifications not showing on the phone lock screen

Android Easter Egg refers to some interesting functions or games hidden in the Android system, which usually require some specific operations to be turned on. Path: realme 2.0 & above versions: Settings > About phone / About device > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI R & T Edition: Settings > About phone > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI 1.0 & S & Go & U Edition: Not supported realme UI 2.0 realme UI 3.0 & 4.0 realme 5.0 Please note that not all models support this feature. Please refer to the actual usage instructions for more information.

You can delete the purchased resources such as fonts, themes, wallpapers, etc... in the realme Theme Store. Path: realme Theme Store > Me > My resources > Select the resouces(fonts, themes, wallpapers, etc...) that you want to delete > click Pen icon on the top right > Select the resource > Delete.

There could be several reasons for the full-screen mode while taking photos. Setting method: For realme UI 5.0 & 4.0: Go to the Home screen and open Camera > Click the three dots at the top of the screen > Click Full > Now the camera is in full screen mode. For realme UI 3.0: Go to the Home screen and open Camera > Click [16:9] at the top of the screen > Click Full > The camera is now in full screen mode. For realme UI 2.0: Go to the home screen and open Camera > Swipe down the line bar at the top of the screen > Click Full > The camera is now in full screen mode. realme UI U Edition: Go to the Home screen and open Camera > Click on three dots on the top of the screen > Click on the Full > Now the camera is on full screen mode realme UI T & R & S & Go Edition: Not supported Note: On Video Recording Full screen display feature will not work.