FAQ

When the hotspot is on, the phone sends and receives signals for other phones to connect. The phone does both tasks at once, so the data is very large. The modem works hard and uses more power, so the phone drains faster with the hotspot. Causes: 1. Use other high-power apps at the same time, such as playing games, and watching videos. etc. 2. The hotspot is connected by multiple devices at the same time 3. Turn on the hotspot in areas with poor signal 4. Forgot to turn off the hotspot after turning it on Solution: 1. Try not to use high-power apps after turning on the hotspot. 2. Adjust the maximum number of connected devices When there are multiple devices connected to the hotspot, it will increase the consumption of the phone. Please adjust the maximum number of connected devices or add unknown connected devices to the blocklist. All realme UIs: pull down the notification bar > long press the personal Hotspot > Connection Management, add devices that do not need to be connected to the Blocklist or set the maximum number of connected devices. 3. Use the phone in an area with a stable signal to avoid increasing the power consumption when receiving the signal. 4. Turn it off in time or set the hotspot to turn off auto If the hotspot is not used for a long time, please turn it off in time. You can also set the hotspot to turn off automatically, to reduce the power consumption caused by keeping the hotspot on for a long time. All realme UIs: pull down the notification bar > long press the personal hotspot > turn on Automatically turn off personal hotspot. If the above methods do not solve your problem, please back up your data and go to the nearest authorized realme service center for testing.

There could be several reasons for the full-screen mode while taking photos. Setting method: For realme UI 5.0 & 4.0: Go to the Home screen and open Camera > Click the three dots at the top of the screen > Click Full > Now the camera is in full screen mode. For realme UI 3.0: Go to the Home screen and open Camera > Click [16:9] at the top of the screen > Click Full > The camera is now in full screen mode. For realme UI 2.0: Go to the home screen and open Camera > Swipe down the line bar at the top of the screen > Click Full > The camera is now in full screen mode. realme UI U Edition: Go to the Home screen and open Camera > Click on three dots on the top of the screen > Click on the Full > Now the camera is on full screen mode realme UI T & R & S & Go Edition: Not supported Note: On Video Recording Full screen display feature will not work.

Please note that Charging Animation is enabled by default. Further, it will work only when there is default theme applied and no notification appears on the lock screen.

Device Settings > Security > Credential Storage > Install Certificate from Storage. Further, go to Device Settings > Security > Credential Storage > Trusted Certificates > Select "User" Tab

The passwords of App Lock, Hide apps, and Private Safe are unified with the privacy password. If you forget the privacy password, please follow the following methods to get help: 1. Enter the password reset page When entering App Lock, Hide apps, and Private Safe, if the password is incorrect, the Forgot Password option will pop up. Click on Forgot Password, and a password recovery window will pop up. 2. Enter the reset interface according to the security question. 2.1 Reset via security question After entering the answer to the security question and verifying that it is correct, the reset privacy password interface pops up, and you can reset the password. 2.2 Reset via secure email Enter the correct email name, and a verification code will be sent to the secure email address. After filling in the received verification code and verifying that it is correct, the reset privacy password interface will pop up, and you can reset the password. 2.3 Reset via linked account Enter the cloud service account password or your linked account password, and after the verification is correct, the reset privacy password interface pops up, and you can reset the password. If you want to use the privacy password function again, you can try to reset the phone. But resetting the phone will erase all data, it is recommended that you back up your device in advance. Note: 1. You need to set a security question before you can create a privacy password. This is a mandatory step and you cannot skip it. You will not be able to proceed to the next step until you tap the checkmark in the upper right corner. 2. Setting a security email or account is optional. If you don’t set them when you create your privacy password, you will not see them as options to reset your password when you click Forgot Password. If the above methods cannot solve your problem, please back up your data and reset factory settings. Related articles: How to reset the phone to factory settings How to set Privacy password

Introduction to Functions Focus on the subject with one click to help you compose your picture. Applicable Models realme 11 Pro 5G, realme 11 Pro+ 5G, realme 12 Pro 5G, realme 12 Pro+ 5G Path Open Camera > Street Mode > Auto Zoom.

You can delete the purchased resources such as fonts, themes, wallpapers, etc... in the realme Theme Store. Path: realme Theme Store > Me > My resources > Select the resouces(fonts, themes, wallpapers, etc...) that you want to delete > click Pen icon on the top right > Select the resource > Delete.

High-resolution photos can be taken in high-pixel mode, thereby improving the clarity and details of the picture. Settings: 1. Open the phone camera and select the HI-RES mode (50M, 64M, etc.), or slide right to select More > HI-RES 2. Aim the lens at the object you want to photograph and tap the location on the screen you want to focus on to focus. 3. Click to take a photo. Note: 1. When using HI-RES mode, the zoom function is not supported and the photo ratio cannot be adjusted. 2. The number of HI-RES mode is determined based on the maximum pixels of the mobile phone. (For example: a 64-megapixel mobile phone switch is 64M).

In sensor zoom: In the full pixel mode of the sensor, the image is cropped and output within the sensor, it allows for zooming in on a subject without losing image quality. Compared with traditional digital zoom, in-sensor zoom provides higher imaging quality, resulting in better clarity and detail performance, especially in well-lit environments.

Android Easter Egg refers to some interesting functions or games hidden in the Android system, which usually require some specific operations to be turned on. Path: realme 2.0 & above versions: Settings > About phone / About device > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI R & T Edition: Settings > About phone > Android versions, click the Android version 3 times in quick succession to enter the Easter egg page. realme UI 1.0 & S & Go & U Edition: Not supported realme UI 2.0 realme UI 3.0 & 4.0 realme 5.0 Please note that not all models support this feature. Please refer to the actual usage instructions for more information.