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Security
● Updated Android security patch: Nov&Dec, 2020
System
● Optimized the issue that the power button no response during phone calls
Camera
● Fix the issue that the rear lens lags when switching in 64M mode
Atualizando a versão do software no seu telefone realme
Aviso prévio:
Faça backup de seus dados antes de atualizar: Configurações-> Configurações adicionais-> Backup e redefinição-> Backup e restauração, selecione os dados para backup.
Por favor, mantenha o nível da bateria acima de 30%.
Não desligue o telefone durante o processo de atualização.
Como atualizar?
Transfira o firmware que você baixou para o armazenamento do telefone, vá para o gerenciador de arquivos e encontre o firmware, clique no firmware, Atualizar agora e aguarde a atualização ser bem-sucedida.
Transfira o firmware que você baixou para o armazenamento do telefone ou cartão SD e desligue o telefone. Pressione e segure os botões liga / desliga e diminuir volume até que o telefone entre no modo de recuperação.
Escolha o idioma de sua preferência.
Instale a partir do dispositivo de armazenamento e encontre o firmware do armazenamento do telefone ou do cartão SD
Clique no firmware e confirme para atualizar
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch Jan, 2021
Wi-Fi
● Fixed probabilistic issue that Wi-Fi cannot be connected
Network
● Fixed probabilistic issue that network cannot be used
● Fixed probabilistic issue that clock cannot be synchronized with the network time
System
● Optimized system performance
● Optimized system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Android security patch: October, 2020
System
● Optimized the system performance and improved system stability
● Optimized startup and exit performance of applications
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Security patch: Dec, 2020
Camera
● Optimized the reddish issue in certain scenarios of the rear camera
● Optimized the noise issue of the rear camera
● Optimized the ultra-HD mode quality of the rear camera
● Optimized the issue of low saturation and lack of redness of the front camera
● Optimized the issue of high sharpness and noise of the front camera in certain scenarios
Touch Control
● Optimized the touch control algorithm and improved control smoothness
Photos
● Fixed certain known issues of the Photos
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Security patch: Dec, 2020
Camera
● Optimized the reddish issue in certain scenarios of the rear camera
● Optimized the noise issue of the rear camera
● Optimized the ultra-HD mode quality of the rear camera
● Optimized the issue of low saturation and lack of redness of the front camera
● Optimized the issue of high sharpness and noise of the front camera in certain scenarios
Touch Control
● Optimized the touch control algorithm and improved control smoothness
Photos
● Fixed certain known issues of the Photos
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Android security patch: December, 2020
Camera
● Optimized the clarity of the front camera
System
● Updated Game Space
● Fixed the issue that importing contacts via Bluetooth sharing fails in some scenarios
● Fixed the issue that the volume cannot be adjusted when connected to a Bluetooth headset in some scenarios
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Android security patch: December, 2020
Camera
● Optimized the clarity of the rear camera
System
● Optimized system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Flashlight
● Added short-press the power button to turn off flashlight feature while screen-off
System
● Optimized the system performance and improved system stability
● Fixed the black screen issue of incoming calls
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Flashlight
● Added short-press the power button to turn off flashlight feature while screen-off
System
● Optimized the system performance and improved system stability
● Fixed the black screen issue of incoming calls
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Flashlight
● Added short-press the power button to turn off flashlight feature while screen-off
System
● Optimized the system performance and improved system stability
● Fixed the black screen issue of incoming calls
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov/Dec, 2020
Bluetooth
● Added a new incoming call icon for Bluetooth earphones
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
● Added a tutorial for swipe gestures from both sides
● Fixed the probabilistic overlapping issue of the pulled-down icons and the navigation bar
● Fixed the issue that exiting the information page requires tapping twice in the Super power saving mode
● Fixed the abnormal popup issue when tapping the avatar multiple times in the Contacts editting page in Multi-user mode
Status Bar
● Optimized the display of status bar system icons
Unlock
● Optimized the experience when using the combination of fingerprint and face to unlock
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov/Dec, 2020
Bluetooth
● Added a new icon for phone calls with Bluetooth earphone
Settings
● Optimized the experience when using the combination of fingerprint and face to unlock
Photos
● Fixed the probabilistic screen flicker when editing the album
Alarm
● Fixed the probabilistic crashing issue in alarm detail interface
Dark Mode
● Fixed the probabilistic screen flicker when entering passwords entries in Dark mode
● Fixed when using Clone Phone in Dark mode, the probabilistic issue that From Sunset to Sunrise status is out of sync
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov/Dec, 2020
Bluetooth
● Added a new icon for phone calls with Bluetooth earphone
Settings
● Optimized the experience when using the combination of fingerprint and face to unlock
Photos
● Fixed the probabilistic screen flicker when editing the album
Alarm
● Fixed the probabilistic crashing issue in alarm detail interface
Dark Mode
● Fixed the probabilistic screen flicker when entering passwords entries in Dark mode
● Fixed when using Clone Phone in Dark mode, the probabilistic issue that From Sunset to Sunrise status is out of sync
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Bluetooth
● Added a new icon for phone calls with Bluetooth earphone
Camera
● Optimized the image quality in some scenarios
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Bluetooth
● Added a new icon for phone calls with Bluetooth earphone
Camera
● Optimized the image quality in some scenarios
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Flashlight
● Added short-press the power button to turn off flashlight feature while screen-off
Privacy Safe
● Fixed the probabilistic issue of being required to enter password twice to log into Privacy Safe
Screenshot
● Fixed the issue of a screenshot floating toggle flashing on the screenshot setting page
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
System
● Optimized system performance
● Optimized system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
System
● Optimized system performance
● Optimized system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Bluetooth
● Added a new icon for phone calls with Bluetooth earphone
Camera
● Optimized the image quality in some scenarios
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Dec, 2020/Jan, 2021
Camera
● Fixed the probabilistic issue that when taking a photo, then enters the album to check the content, and the content disappears after a flash
Tools
● Fixed the probabilistic issue that after renaming the recording file in the recording list, the list may appear a splash screen
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Oct, 2020/Nov, 2020
Game Space
● Optimized the logic of the default state of the Brightness lock
Settings
● Added a toggle for displaying keyboard function when entering app drawer
● Added a toggle for From Sunset to Sunrise option of Eye comfort
● Added a toggle for the system icons in the statuts bar
● Optimized the interactive mode for screenshot floating preview
● Optimized the data package limit
● Fixed the probabilistic issue of the screen-off gesture feature in some scenarios
Alarm
● Fixed the probabilistic issue when clicking "More Settings" in the alarm details page after switching off the ringing alarm
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
If the software update interface is displayed as RMX1992EX_11_C.07, please select it to update RMX1992EX_11_C.08
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Oct, 2020/Nov, 2020
Game Space
● Optimized the logic of the default state of the Brightness lock
Settings
● Added a toggle for displaying keyboard function when entering app drawer
● Added a toggle for From Sunset to Sunrise option of Eye comfort
● Added a toggle for the system icons in the statuts bar
● Optimized the interactive mode for screenshot floating preview
● Optimized the data package limit
● Fixed the probabilistic issue of the screen-off gesture feature in some scenarios
Alarm
● Fixed the probabilistic issue when clicking "More Settings" in the alarm details page after switching off the ringing alarm
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
If the software update interface is displayed as RMX1992AEX_11_C.07, please select it to update RMX1992AEX_11_C.08
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Nov, 2020/Dec, 2020
Bluetooth
● Added icon of phone call bluetooth earphone
Settings
● Added new feature of short-pressing the power button to turn off flashlight while screen-off
● Optimize the unlock logic
when using the combination of fingerprint and face to unlock
Photos
● Fixed the probabilistic crashing issue when edit photos
Alarm
● Fixed the probabilistic crashing issue of the alarm page
Dark Mode
● Fixed the probabilistic screen blinking while access Passwords box issue in dark mode
● Fixed the probabilistic issue that after using Clone Phone the From Sunset to Sunrise status is not synchronized
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020, January, 2021
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Apps
● Fixed the issue that two cancel buttons appear when the input box is clicked multiple times in the weather
● Fixed the issue of abnormal system permission acquisition when the radio is turned on
Bluetooth
● Fixed the probabilistic issue of failure to open Bluetooth scanning
Photos
● Fixed the probabilistic issue that Photos cannot play HDR videos
Alarm
● Fixed the probabilistic issue of crashing when entering the alarm details
Networks
● Fixed the probabilistic issue that VOLTE be registered
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020, January, 2021
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Apps
● Fixed the issue that two cancel buttons appear when the input box is clicked multiple times in the weather
● Fixed the issue of abnormal system permission acquisition when the radio is turned on
Bluetooth
● Fixed the probabilistic issue of failure to open Bluetooth scanning
Photos
● Fixed the probabilistic issue that Photos cannot play HDR videos
Alarm
● Fixed the probabilistic issue of crashing when entering the alarm details
Networks
● Fixed the probabilistic issue that VOLTE be registered
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Dec, 2020/Jan, 2021
Camera
● Fixed the probabilistic issue that when taking a photo, then enters the album to check the content, and the content disappears after a flash
Tools
● Fixed the probabilistic issue that after renaming the recording file in the recording list, the list may appear a splash screen
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Dec, 2020/Jan, 2021
Camera
● Fixed the probabilistic issue that when taking a photo, then enters the album to check the content, and the content disappears after a flash
Tools
● Fixed the probabilistic issue that after renaming the recording file in the recording list, the list may appear a splash screen
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020, January, 2021
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Apps
● Fixed the issue that two cancel buttons appear when the input box is clicked multiple times in the weather
Bluetooth
● Fixed the probabilistic issue of failure to open Bluetooth scanning
Photos
● Fixed the probabilistic issue that Photos cannot play HDR videos
Alarm
● Fixed the probabilistic issue of crashing when entering the alarm details
Networks
● Fixed the probabilistic issue that VOLTE be registered
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020 & January, 2021
Launcher
● Added Lock Home screen layout
Screenshot
● Added horizontal scrolling screenshot
● Added "Back" button on the screenshot preview interface
Camera
● Added a quick start camera icon on the lock screen interface
Settings
● Added Multi-User Mode
● Added Super power saving mode
● Added Icon pull-down gesture
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020, January, 2021
Settings
● Added short-press the power button to turn off flashlight feature while screen-off
Apps
● Fixed the issue that two cancel buttons appear when the input box is clicked multiple times in the weather
● Fixed the issue of abnormal system permission acquisition when the radio is turned on
Bluetooth
● Fixed the probabilistic issue of failure to open Bluetooth scanning
Photos
● Fixed the probabilistic issue that Photos cannot play HDR videos
Alarm
● Fixed the probabilistic issue of crashing when entering the alarm details
Networks
● Fixed the probabilistic issue that VOLTE be registered
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020, January, 2021
System
● Optimized system performance
● Improved system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: December, 2020 & January, 2021
Launcher
● Added Lock Home screen layout
Screenshot
● Added horizontal scrolling screenshot
● Added "Back" button on the screenshot preview interface
Camera
● Added a quick start camera icon on the lock screen interface
Settings
● Added Multi-User Mode
● Added Super power saving mode
● Added Icon pull-down gesture
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware, then click the firmware, Update Now, and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Dec,2020 & Jan,2021
System
● Optimized system performance
● Improved system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Oct/Nov, 2020
System
● Optimized the system performance and improved system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
FAQ:
1.Why my Google key not working?
Please note (only for users who have unlocked the device, users who not unlocked are not affected):
Due to the new Google security mechanism, the device will be in a non-secure mechanism state after unlocked. The Google key will be automatically deleted which will affect the three-party payment application.
In order to ensure the safety of mobile phone data, it is recommended back to the lock state before update;
If your phone has been upgraded to F.07 & future versions, Google key will come back when you lock your phone.
2.Why is my Google camera(GCAM) not working after upgrading?
After our lab testing , Google camera is not very compatible with realme UI.
If you want to use Google Camera, please upgrade to latest version first;
And operate on following path: settings ---- ""developer options ----"" camera HAL3, and then restart the phone;
We had found a version with better compatibility for 2 Pro. It is recommended to download and install the following apk link:
https://drive.google.com/file/d/1x9xwQCNy1jPEbLkV0HLPf2HKPT3nm59T/view?usp=sharin
Security
● Updated Android security patch: September/October, 2020
Quick Settings
● Added Focus mode shortcut
realme Lab
● Added Smooth scrolling
● Added Super nighttime standby
Applications
● Added Soloop
Game Space
● Optimized the default settings of the brightness lock
Settings
● Added schedule time feature for Eye comfort
● Added settings for default audio input devices
● Added toggle for physical button screenshot in screenshot settings
● Added toggle for display keyboard when entering app drawer
● Optimized the customized resolution and bitrate settings of Screen recording
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Updated Android security patch: Oct/Nov, 2020
System
● Optimized the system performance and improved system stability
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.
Security
● Android Security Patch: September, 2020
System
● Optimized the system performance and improved system stability
* Android version: Android 9.0
Update the software version on your realme phone
Notice:
Please back up your data before updating: Settings->Additional Settings->Back Up and Reset->Backup & Restore, select the Data to Be Backed up.
Please keep the battery level over 30%.
Please do not turn off your phone during the update process.
How to update?
1.Simple mode
Transfer the firmware you downloaded to the phone storage, go to the File Manager and find the firmware,then click the firmware,Update Now,and wait for the update to succeed.
2.Recovery Mode
Transfer the firmware you downloaded to the phone storage or SD Card, then power off the phone. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode.
Choose the language you want
Install from storage device,and find the firmware From phone storage or From SD card
Click on the firmware and confirm to update
Please do not perform other operations until your phone is updated successfully.
If you can’t update by yourself, please backup the important data, bring your mobile phone, invoice and warranty card and go to the local customer service center to ask professional maintenance engineer for help.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.