Product information

*Product type(Pick & Drop Repair Service is only available for selected under-warranty handsets and IoT Products)

IMEI error

Product type

*Product model

IMEI/SN number

Please select a mobile phone model

*IMEI/SN number

IMEI error

1. For Handset: Please check the packaging box or dial *#06# and enter first IMEI Number.
2. For IOT Products: Please enter Serial Number mentioned on packaging box.

*Purchase channel

Flipkart
realme website
Offline store
Amazon
Others

error

Product type

Flipkart
realme website
Offline store
Amazon
Others

*Purchase date

Purchase date error

Please enter the date of purchase, mentioned on the Invoice.

Please upload no more than 3 pictures on your purchase record, size within 5M(Only support jpg, png.)

Picture sample

Please upload image

*Product status

Please upload no more than 3 pictures about product issue and gift box, size within 5M(only support JPG,PNG)

Picture sample

Please upload image

*Problem description

Unable to chargeAuto restartUnable to bootAbnormal callUnable to connect the networkThe SIM card cannot be readSystem upgradeTouch screen malfunctionScreen crackOther

Remark(optional)