How to solve the Touch screen malfunction or insensitivity?

Update Time: 2019-06-21 18:36:22

This is applicable to all the realme devices.

Yes, you may find sometimes your screen is not responding as per your navigation. This doesn't means your device is faulty, this may cause due to certain reasons and most of them you can rectify by your own. Before to make it a big issue let's check-out the way to use your device for effective and efficient use.


If your phone is not sensitive or malfunctioning, please check if the following 3 scenes are malfunctioning and find the corresponding solution:


1. When the mobile phone has a dirty screen, a film, an abnormal temperature, and is in a strong electromagnetic field, the touch screen may be abnormal:

A. If the screen of the phone is stained with water, sweat or dirt, the water, sweat, dirt, etc. on the screen will affect the screen touch response. Please keep your phone clean and clean, and wipe the phone screen clean.
B. If the screen of the mobile phone has a film, the screen film is too thick, which will affect the touch sensitivity of the screen. It is recommended to use a film with a thickness of no more than 0.2 mm. It is recommended to use the original matching mobile phone protective film.
C. If the phone is in an abnormal ambient temperature (above 50° or below -20°), abnormal temperature will cause the screen display and touch function to be abnormal. Please move to the normal ambient temperature before using your phone.
D. If the mobile phone is in a strong electromagnetic field (microwave oven, induction cooker, power station, etc.) environment, the electromagnetic field will have an impact on the touch screen function. Please use your mobile phone away from strong magnetic fields.


2. Touch screen problem when the phone is charging:

Non-standard charger and data cable charging, non-standard charger shielding interference is weak, may affect the touch screen function of the mobile phone. Please replace the standard charger and data cable to charge your phone.

3. The screen is abnormal when the phone is using the system function or APP:

A. If using a single app is not sensitive, it may be caused by the application itself. Please download and update to the latest version through the official software store, try to update the mobile software version, and then check whether it is restored.
B. If the system function is not sensitive, you can restore the phone data and restore the factory settings (Settings - Other Settings - Backup and Reset - Factory Reset) and try to recover.

If the above does not solve your problem, please go to the nearby realme service center for testing.

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