Causes:
1. Accidentally hanging up the phone while the screen is lit. If the function of Press Power button to end calls is turned on, causing the call to end by pressing the power button by mistake.
2. Poor signal
If you wear metal, plastic gold plated, and other protective covers, the mobile phone signal will be shielded, resulting in an interruption of receiving and sending signals.
Regional operator network exception during the call. Interruption of signal reception or transmission in special areas, such as trains, elevators, underground garages, etc.
3. The other party's network or mobile phone is abnormal during the call.
4. SIM card is damaged.
5. The mobile phone system is abnormal.
Solutions:
1. Please ensure that the phone is close to your ear when talking, as the phone will go black to prevent you from hanging up by mistake.
2. Poor signal
It is recommended to use the plastic or original protective cover.
It is recommended to use the mobile phone in a relatively stable area of the network environment.
3. If only one person is disconnected, it may be caused by the other person's mobile phone or network abnormality, please further verify with the other person.
4. If the SIM card hardware is damaged, the call may also be dropped. It is recommended to replace the SIM card and try again.
5. If the mobile phone system version is lower, the network compatibility may be abnormal, and it is recommended to upgrade to the latest system.
If none of the above methods can solve your problem, please back up your phone data and bring your purchase certificate to the nearest realme service center for testing and processing.
Related articles:
How to use the Power button to end the call?
