TV has no power supply
No power supply to the TV is one of the common reasons why the TV does not turn on, it is recommended that you check the power supply first.
Unplug the TV power cord and re-plug it after 2 minutes, then, check if the power Indicator is red.
If the power Indicator doesn't light on, please follow the steps to fix this issue.
1. Make sure that the TV power cord is firmly inserted into the power socket and the TV (Applicable to some models) completely.
2. Check if the TV power cord has physical damage, such crooked power plug, or broken power cable.
3. Make sure the switch of the power socket is turned on.
4. Check if there are power fluctuations, such as brownouts or blackouts.
Tips for testing the power socket: You can charge your phone on the same outlet and check if that works, if not, there may be some issue with the power supply or socket.
Remote Issue
If the power Indicator is red, please check if the TV can turn on by pressing the power button on the TV. If not, it may be some issue with the remote.
Please refer to What if realme Smart TV remote is not working? to troubleshoot.
The influence of the connected External device
Abnormal external devices and other issues will also cause this kind of phenomenon. Common External Devices: DVD, USB drive, TV stick and etc.
Please disconnect the external device from the TV, unplug the power cord, and re-plug it after 2 minutes.
Then, press the power button on the TV or on the remote to turn on the TV.
Check if the issue is caused by the TV
1. Please refer to How to reset realme Smart TV? to restore the TV to factory settings.
2. Please refer to the below tutorials to upgrade your realme Smart TV.
How to update realme TV system (OTA)？
Software upgrade for realme Smart TV
How to upgrade realme Smart TV software with a USB drive: https://www.youtube.com/watch?v=B8azS0ReBLc
If the issue still persists, please apply for after-sales service for TV by calling at Toll free no. 1800 102 2777.
