Mobile phone black screen when making a call

Causes:

1. It is normal for the phone to automatically black screen when it is close to the face during a call.

2. Third-party dialer apps are not compatible.

3. Phone memory space or running memory is insufficient.

4. System operation anomaly.

5. The distance sensor is abnormal.

Solutions:

1. It is normal for the phone to automatically black screen when it is close to the face during a call.

2. It is recommended that you use the system's built-in dialer application to make calls.

3. Confirm whether the storage space and running memory are sufficient. If not, it is recommended to clear the background programs or clear the storage space of your phone.

Clear the storage: Go to Phone Manager > Clean up storage > Clean.

4. The system may be running abnormally. Please restart the phone to see if it is restored.

5. If the above solution cannot solve the problem, it may be an abnormality of the distance sensor. please go to the realme service center to process.

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