Problem phenomenon:
During a call or game voice call, there is noise or current sound.
Causes:
1. The other party's phone/network is abnormal.
2. There are dirt and iron filings in the receiver.
3. The network signal is poor, or there is shielding and interference.
4. Local operator issues.
Solutions:
1. Please confirm whether there is earphone noise or current sound when talking with different people. If only a person is abnormal in the call, it may be that the other party's phone is abnormal or the other party's network is abnormal.
2. Check whether there are dirt, iron filings, and other objects in the receiver. If there is, please clean it.
3. Confirm whether there is earphone noise or current sound in different environments. If there is a current sound in individual areas, it may be that the network signal in the area is poor or there is shielding or interference. It is recommended to call in an area with a better signal.
4. In the same place, compare whether other phones are abnormal. If there is a problem, it is a network problem of a certain operator, which can be reported to the local operator.
5. In the speaker mode, the voice of the game team is at close range. If the two phones are too close together, it will affect the processing of echo cancellation, resulting in noise, harsh sound, echo, and other phenomena. It is recommended that you turn down the speaker volume slightly or increase the distance between the two phones, or select the headset mode.
If the above solutions cannot solve the problem, please bring your phone and purchase certificate to the nearest realme customer service center for testing and processing.
Related Articles:
Why can't the call volume be muted during a call
Why does the Bluetooth earphone make noise during a call
