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What should I do if I forget the privacy password?

Update Time: 2023-06-20 17:00:53

The passwords of App Lock, Hide apps, and Private Safe are unified with the privacy password. If you forget the privacy password, please follow the following methods to get help:

1. Enter the password reset interface

When entering App Lock, Hide apps, and Private Safe, if the password is incorrect, the Forgot Password option will pop up. Click on Forgot Password, and a password recovery window will pop up.

forgot the privacy password

forgot the privacy password

2. Enter the reset interface according to the security question.

2.1 Reset via security question

After entering the answer to the security question and verifying that it is correct, the reset privacy password interface pops up, and you can reset the password.


2.2 Reset via secure email

Enter the correct email name, and a verification code will be sent to the secure email address. After filling in the received verification code and verifying that it is correct, the reset privacy password interface will pop up, and you can reset the password.


2.3 Reset via linked account

Enter the cloud service account password or your linked account password, and after the verification is correct, the reset privacy password interface pops up, and you can reset the password.


If you want to use the privacy password function again, you can try to reset the phone. But resetting the phone will erase all data, it is recommended that you back up your device in advance.


Note:

1. When setting a privacy password for the first time, you must set a security question. (It's impossible to set a privacy password without setting a security question. If you do not set a security question, you cannot click √ in the upper right corner, and you cannot go to the next step)

2. Security email and account are optional. If you set your privacy password for the first time and do not set a security email or account, click Forgot Password and the options to reset your password by security email and account will not appear.


Related articles:

How to reset the phone to factory settings?

How to set Privacy password?



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