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How to solve the problem of pain or inability to stay in the ear after wearing earphones?

Update Time: 2021-09-15 08:55:06

Here we have mentioned some troubleshooting for you, please check:

 

1. The left and right earphones are correctly worn on the corresponding left and right ears: there is an identification (L / R) on the earphones to distinguish the left and right ears. Confirm the L / R identification on the earphones and ensure that it corresponds to the left and right ears;    

2. Please check the position of the earphone is correct: put the earphone into the ear canal when the hole on the side of the earphone Sequin (glittering decoration) is upward, and then rotate the earphone to find the most comfortable and stable position;    

3. Once again, confirm whether to replace the appropriate ear cap: each pair of earphones is equipped with three ear caps, large, medium, and small. The size of each person's ear canal is different. Our default is the medium size ear cap. You can choose a large or small ear cap to wear. Thank You!

 

We hope this will help you. Further, if the issue persists we recommend you to visit nearby Service Centre for a quick physical inspection. 

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