- 400+ service centers out of which 25 will be ESC’s by 2019
- In ESC’s 90- 95% of the repair cases will be solved within one hour
New Delhi, March 19, 2019: Realme, the No. 1 Quality smartphone brand in India, has inaugurated its first Exclusive Service Centre (ESC) in the capital city today. The brand will reach out to top 25 strategic locations wherein the potential for walk-in customers are high and will establish 25 ESs by end of 2019. realme will also extend these facilities to 350 Tier 1 and Tier 2 cities by making the services available at 400 service centers (ESC and multi-branded service centers). Going forward these ESCs will act as a Hub to support nearby multi-brand service for better customer experience.
These ESCs will be fully equipped with demo facilities where prospective buyers can get hands-on experience before they decide to buy realme offerings. The brand envisions to cut down on the turnaround time to just 1 hour post the device deposit at the ESC will be for 90- 95% of the repair cases.
The brand has also entered the offline sales segment with top 10 cities across the country in January 2019 and the brand will eventually add 50 cities every quarter. With the city expansion, the smartphone brand will establish 20,000 outlets throughout the country. The retail outlets will have all the models that the smartphone brand has launched. Currently, the young brand has a presence in more than 35 cities across more than 3000 stores in Mumbai, Hyderabad, Surat, Ludhiana, and Chandigarh to name a few and is expanding footprints to meet the rapidly growing customer demands.
realme has been devoted to empowering youth to be more daring through leap-forward technology and design.
Upon the establishment of realme in 2018, we have never stopped outdoing ourselves in terms of branding, product performance, design, quality and customer service. Applying next-level technologies on smartphones and AIoT products, we are able to provide next-level experience to our consumers.
We have been operating in 61 markets globally, including China, India, Southeast Asia, Europe, Latin America, the Middle East and Africa.