What If you are unable to transfer files from your phone to computer?

Update Time: 2019-02-28 17:53:09

Learn what to do if you are unable to transfer files from your phone to the computer.
Applicable for all realme smartphone.


Please follow the below steps to fix the issue:


Enable USB Debugging

1. Go to [Settings] > [About Phone] and click [Version] / [Build number] for 7 times in a row to enter developer mode.




Go to [Settings] > [Additional Settings] > [Developer Options], you'll be asked to enter a code then press Use.

Toggle to green to enable [Developer Options].To Turn off off Developer options.

Just press the orange highlight at the topmost part of the homescreen.




Reconnect your phone to the PC

Reconnect your phone to the PC with a cable and click the notification on your phone "Transferring Photos via USB."

Now choose "File Transfer" to start transferring files to your computer.


If the above method fails. Try the following steps:

Check the USB cable

Check your USB cable for signs of damage,* like breakage or bent prongs. Use another cable to check it can be detected by your PC.

Use another USB Port or PC

Use another USB port to check if the problem can be solved.

Try with another PC.


Reboot your phone & Restart your computer

Restart the computer & phone and try it again. To reboot phone, press and hold the Sleep/Wake button until the Slide down to power off message appears. Drag the power icon down to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the realme logo.

* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.

Thanks for your feedback.
Please tell us how to help you better
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.

Choose your market
Products may have different prices and availability based on market
Middle East and Africa
Latin America
Other Regions