What If the flash isn’t working or won’t turn off when taking photos?

Update Time: 2019-03-26 13:16:27

Learn about how to troubleshoot if the flash won't work or won't turn off.
Applicable for all realme smartphones.


If your flash isn't working

Use Control Center to test the flash. Turn the flashlight off and on. If the flashlight works, do the following:

1. Check the battery level.
2. Flash cannot be turned on when the battery is lower than 15%.
3. Check your flash settings.
4. Open Camera app, clickImage , then click On to turn on flash. When you click Auto, your phone will automatically detect lighting conditions and determine if flash is necessary.




Your phone will disable flash when HDR is enabled. Make sure HDR is turned off.




Restart the phone


Restart the phone, and see if you fixed the issue. Press and hold the Sleep/Wake button until the Slide down to power off message appears. Drag the power icon down to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the realme logo.



Clear camera's data and cache.

For ColorOS 5.2: Go to [Settings]> [App Management]> [Show System Processes] > [Camera > [Storage use] then click [Clear data] & [Clear cache].




Update the system.


Go to [Settings] > [Software Updates] and update your phone to the latest update.


If your flash won't turn off.


Check if the flashlight is turned on. Swipe from the bottom of the screen to open Control Center, then turn off flashlight.






* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.

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