Scenario 1:
Phone heating when using system apps while charging.
Causes:
There is an energy conversion process in the charging of phones, during which a certain amount of heat will be generated. It is normal for the phone to heat up when charging.
Solutions:
It is recommended that you avoid using your phone while charging.
Scenario 2:
Phone heating when using system apps while not charging.
Causes:
1. High ambient temperature is not good for phone heat dissipation.
2. When multiple programs are running in the background, the processor resources will be continuously occupied. It results in heating.
3. If you are surfing the internet when the signal is not good, the phone will keep searching for a network signal. It will increase phone power consumption and cause heating.
4. If the volume and brightness are adjusted too high when using the system Videos app or Music app, it will additionally increase the power consumption of the phone, which will cause the heating.
5. The high-definition of videos or games may increase more power consumption of phones, which will lead to heating.
6. The phone system version is old.
Solutions:
1. It is recommended that you use your phone at a suitable temperature(16℃~35℃).
2. Please clean up the background programs and turn off unused system settings. Such as games, video apps, personal hotspot, GPS, etc.
3. Go to a place with a better signal or connect a stable Wi-Fi.
4. Turn down the screen brightness and volume a bit.
5. Lower the volume and pull down to open the control center to set the screen brightness to auto, or manually turn down the screen brightness.
6. Check and upgrade the system to the latest version. The new version can achieve a better user experience and system performance. How to update phone system version
If the above methods can not solve your problem, please back up your data in advance and visit the nearest realme Service Center with your purchase certificate.
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