Problem phenomenon:
The signal of the phone card is normal, and the data cannot be used to surf the Internet.
Causes:
1. Your phone might not have enough credit or data balance to access the internet with the data network.
2. Your phone might be using a VPN network that interferes with the internet connection.
3. Your APN access point setting might be abnormal and prevent the network from connecting.
4. Your SIM card might be from another country or special region that limits the network access.
5. Your network might have a temporary glitch that can be resolved by toggling Airplane mode.
6. Your system settings might be abnormal and prevent the network from connecting.
7. Some apps might not have mobile data permission enabled in the settings.
8. Data usage limit.
Solution:
1. It is recommended that you consult the operator to check your data pack.
2. It is recommended that you turn off VPN and try again.
realme UI 1.0 and above versions: Settings > Connections & sharing > VPN.
realme R & Go & T & S Edition: Settings > Network & internet > VPN
3. If the APN access point setting of the phone has changed, the signal may be abnormal. Please try to reset the APN access point and try again.
realme UI 3.0 & above versions: Settings > Mobile network > Select network card > Access point name > ︙ in the upper right corner > Reset access points.
realme UI 1.0 & 2.0: Settings > SIM card & mobile data > Select network card > Access point name > 2 dots in the upper right corner > Reset access points.
realme R & Go & T & S Edition: Settings > Network & internet > Mobile network > Select network card > Access Point Names > 3 dots in the upper right corner > Reset to default.
4. It is recommended that you consult with the corresponding operator to enable the roaming service and whether the current area supports using this card to surf the Internet.
5. It is recommended that you turn on and off airplane mode to try again.
6. It is recommended that you update the system to the latest version, and reset the wireless settings before use.
realme UI 1.0 and above versions: Settings > Search ‘Reset network settings' > Reset network settings.
realme UI R & T & Go & S Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
7. If individual apps cannot use mobile data, please check whether the mobile data permission is turned on.
Path: Long press the app > App info > Data usage > Turn off Disable mobile data.
8. Turn off the data limit to try.
realme UI 1.0 and above versions: Settings > Search Data usage limit > Data usage limit.
realme UI R & Go & S & T Edition: Settings > Network & internet > Mobile network > Data warning & limit > Set data limit.
If the above methods do not solve your problem, please back up your data and visit the nearest authorized realme service center for testing.
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