Hello, please don't worry. The failure of charging the phone during the charging process may be related to your adapter, data cable, and other factors. Even extreme environments may cause it to fail to charge.
You can follow the steps to troubleshoot.
1. It is recommended that you check whether the charging port, adapter, and data cable of the phone are blocked or damaged by dust. It is recommended that you check whether the charger and socket interface, charging cable, and phone interface are loose. You can re-plug or replace with other sockets and try to check whether there is foreign matter attached to the charging interface, clean the phone's rear plug interface, and then try to charge.
2. If your phone has not been used for a long time, or it has not been charged in time. The phone battery may be over-discharged, and it will take more time to activate the battery. It is recommended that you charge it for more than 30 minutes and then check whether the phone responds.
3. When the ambient temperature is too low or too high, it will limit the phone charging current and reduce the battery activity, causing failure to charge or slow charging:
The battery cannot be charged when the phone temperature is lower than -2°C.
When the phone temperature is -2℃~16℃, the charging current is limited.
When the phone temperature is higher than 16℃, it will return to the normal charging rate.
It is recommended that you charge the phone at a suitable ambient temperature (16°C~35°C).
If the above methods do not solve your problem, please back up your data and visit the nearest realme customer service center.