Hello! Please don’t worry. If your phone isn't charging, it may be due to the adapter, data cable, or environmental factors. Here are some troubleshooting steps you can follow:
1. Inspect Connections: Check the charging port, adapter, and data cable for dust or damage. Ensure all connections are secure. Try using a different outlet and clean any debris from the charging interface.
2. Battery Activation: If your phone hasn’t been used or charged for an extended period, the battery may be over-discharged. Charge it for at least 30 minutes before checking for a response.
3. Ambient Temperature: Extreme temperatures can affect charging: Ideally, charge your phone in an environment between 16°C and 35°C.
Charging is not possible below -2°C.
Charging is limited between -2°C and 16°C.
Normal charging resumes above 16°C.
If the above methods do not solve your problem, please back up your data and visit the nearest realme customer service center.
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