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What If the Wi-Fi connection is successful but you are unable to access internet?

Update Time: 2021-09-15 08:53:13

This information is applicable to all the realme devices. 


If you are experiencing problems with Wi-Fi being unable to access the Internet after continuous, we recommend that you do the following troubleshooting:

1. Check if the WLAN signal is too weak, please go to the Internet near the wireless hotspot.
2. Check whether the IP conflicts with other devices. If the switch WLAN switch is connected to the hotspot, the IP will be automatically reacquired.
3. Check if the broadband account expires, compared to other devices connected to the wireless router can access the Internet.
4. Check if the broadband dialing is normal, restart the wireless router and modem.

If the above does not solve your problem, please go to the nearby realme service center for testing.

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