1. Order not confirmed but the money is deducted
Your bank will initiate the refund and normally refund processing from the payment platform would take 5-7 working days.
If the refund exceeds the timeline or you don't get a satisfactory resolution then please reach out to us.
2. Order Confirmed
A. Before shipping
For confirmed but not shipping orders. realme will initiate the refund within 1-2 working days after that and the refund should be typically processed within 5-7 business days through the same payment method as the order.
B. After shipping but before taking delivery
realme will initiate the refund when the order reaches our warehouse and do the checking within 1-2 working days. The refund processing from the payment platform would take 5-7 working days.
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