In order to better solve your problem, please follow the steps below to provide a log for the engineer to analyze.
1. Regular log (such as: camera / call/ network/ camera/ screen, etc...)
1.1 Enter *#800# on the dial pad > Other (Camera/Carrier Network/Screen, etc...) > General
1.2 Click "Start" > Open the "Screen Recording" button > Start Grabbing > Return to the desktop
1.3 Take a screenshot immediately when the problem occurs (in order to record the time when the problem occurs)
1.4 Enter *#800# on the dial pad > Next > back to Feedback page > click 3 dots in the upper right corner > My feedback.
2. WiFi log (Note: Turn on the screen recording switch in the log)
2.1 Input *#800# on the dial pad >Wireless Connection >Wi-Fi
2.2 Click "Start" > Open the "Screen Recording" button -> click 3 dots in the upper right corner > WiFi > Turn on all switches > Set the relevant log Buffer size to 100MB > Return to the start grabbing interface
Start grabbing > return to desktop > turn off wifi or disconnect wifi and reconnect > reproduce the problem > take a screenshot immediately after the problem occurs (in order to record the time when the problem occurs)
2.3 Enter *#800# on the dial pad > Next > back to Feedback page > click 3 dots in the upper right corner > My feedback.
3. Heating, freeze log (Note: Turn off screen recording, and a three-finger screenshot occurs when the problem occurs)
3.1 Cool the phone to normal temperature > input *#800# on the dial pad > system performance > Overheating/ Lag
3.2 Click "Start" > Close the "Screen Recording" button > Start Grabbing > Return to Desktop
3.3 Reproduce the problem > take a screenshot with three fingers immediately when the problem occurs (in order to record the time when the problem occurs)
3.4 Enter *#800# on the dial pad > Next > back to Feedback page > click 3 dots in the upper right corner > My feedback.
4. Charging and power consumption logs (Note: Turn off screen recording, the log duration needs to be more than 30 minutes)
4.1 Cool the phone to normal temperature > input *#800# on the dial pad > system performance > Charging
4.2 Click "Start" > Close the "Screen Recording" button > Start Grabbing > Return to Desktop
4.3 Reproduce the problem > take a screenshot of the mobile phone desktop (record the current power) > if the power consumption is high/slow charging, take another screenshot (record the current power consumption/charging)
4.4 Enter *#800# on the dial pad > Next > back to Feedback page > click 3 dots in the upper right corner > My feedback.
