Operation video tutorial link: https://www.youtube.com/watch?v=ghMLYLng0Qg&t=5s
In order to better solve your problem, please follow the below steps to provide a log for the engineer to analyze.
Before capturing the log, please select User mode to perform this.
How to select user mode?
Path: Feedback Page > Click Settings in the upper right corner > User Mode.
1. Regular log (such as: camera / call/ network/ camera/ screen etc...)
1.1 Enter *#800# on the dial pad > Other (Camera/Carrier Network/Screen, etc...) > General.
1.2 Click "Start" > Open the "Screen Recording" button > Start Grabbing > Return to the desktop.
1.3 Take a screenshot immediately when the problem occurs (in order to record the time when the problem occurs).
1.4 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
2. WiFi log (Note: Turn on the screen recording switch in the log)
2.1 Input *#800# on the dial pad >Wireless Connection > Wi-Fi.
2.2 Click "Start" > Open the "Screen Recording" button > click 3 dots in the upper right corner > WiFi > Turn on all switches > Set the relevant log Buffer size to 100MB > Return to the start grabbing interface.
Start grabbing > return to desktop > turn off wifi or disconnect wifi and reconnect > reproduce the problem > take a screenshot immediately after the problem occurs (in order to record the time when the problem occurs)
2.3 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
3. Bluetooth log (Note: Turn on the screen recording switch in the log)
3.1 Input *#800# on the dial pad >Wireless Connection > Bluetooth.
3.2 Click "Start" > Open the "Screen Recording" button > Capture logs for other issues at the same time > Audio > Turn on all switches > Return to the start grabbing interface > Start grabbing > return to desktop > turn off Bluetooth or disconnect Bluetooth and reconnect.
3.3 Reproduce the problem > take a screenshot immediately after the problem occurs (in order to record the time when the problem occurs)
3.4 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
4. Heating, hanging log (Note: Turn off screen recording, and a three-finger screenshot occurs when the problem occurs)
4.1 Cool the phone to normal temperature > input *#800# on the dial pad > system performance > Overheating/ Lag
4.2 Click "Start" > Close the "Screen Recording" button > Start Grabbing > Return to Desktop
4.3 Reproduce the problem > take a screenshot with three fingers immediately when the problem occurs (in order to record the time when the problem occurs)
4.4 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
5. Charging and power consumption logs (Note: Turn off screen recording, the log duration needs to be more than 30 minutes)
5.1 Cool the phone to normal temperature > input *#800# on the dial pad > system performance > Charging.
5.2 Click "Start" > Close the "Screen Recording" button > Start Grabbing > Return to Desktop.
5.3 Reproduce the problem > take a screenshot of the mobile phone desktop (record the current power) > if the power consumption is high/slow charging, take another screenshot (record the current power consumption/charging).
5.4 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
6. Multimedia(Audio/video...)
Note: Turn off screen recording, the log duration needs to be more than 30 minutes
6.1. Input *#800# on the dial pad > Multimedia > Audio.
6.2 Click "Start" > Close the "Screen Recording" button > Start > Return to Desktop.
6.3 Reproduce the problem > take a screenshot of the phone desktop (record the current power).
6.4 Enter *#800# on the dial pad > Enter the details requested > Submit > Logs submitted.
If you can not perform these steps to capture the log, please go to Service Center to process it.
