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realme bluetooth earphone suddenly disconnected or connected to other devices

Update Time: 2024-02-26 17:19:37

Problem phenomenon:

1. The power of the earphone is low.

2. The earphone is abnormal.

3. Beyond the effective range of the Bluetooth earphone.

4. Environmental interference.

Troubleshooting steps:

1. Try connecting after charging

To avoid disconnection due to insufficient power of the earphones, please ensure that the power is sufficient and try to connect.

2. Reconnect the earphone

The earphone supports the preemptive connection function. The previously paired device actively initiates the connection, and the earphone is preempted and disconnected. You can temporarily turn off the Bluetooth of the device or cancel the pairing with the earphone, put the earphone and the device together (within 10 meters), and re-pair and connect.

3. Reset the earphone and try again

Refer to How to reset the realme wireless bluetooth earphones? to reset the earphones.

4. Restart the phone and its Bluetooth

Turn off the Bluetooth of the phone again, and then reconnect them to confirm whether there is a problem.

5. Away from the environment with large electromagnetic interference

If you experience hanging in all scenarios, you may be in an environment with a lot of interference. Please wear earphones away from environments with strong interference (such as airports, subways, induction cookers, etc.).

If the above methods cannot solve the problem, please bring your purchase certificate to the realme customer service center.

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