We've prepared the following troubleshooting steps for you. Please take a look:
1. Correct Earphone Placement: Ensure the left and right earphones are worn on the corresponding ears. Each earphone is marked with "L" (left) and "R" (right) for easy identification. Double-check these markings and make sure they match your left and right ears.
2. Proper Earphone Insertion: Verify that the earphones are inserted correctly. When inserting, keep the hole on the side of the earphone with the sequin (glittering decoration) facing upward. Gently insert the earphone into the ear canal, and then rotate it slightly to find the most comfortable and stable position. This will help ensure a good fit and optimal sound quality.
3. Select the Right Ear Tips: Reconfirm if you've chosen the appropriate ear tips. Each pair of earphones comes with three different-sized ear tips: large, medium, and small. Since ear canal sizes vary from person to person, the medium-sized ear tips are pre-installed by default. Feel free to try the large or small ear tips to find the one that fits your ears best, providing a more secure and comfortable wearing experience.
We hope these suggestions resolve the issue. However, if the problem persists, we recommend visiting your nearest Service Centre for a professional physical inspection. Our technicians will be able to provide more in-depth assistance and ensure your earphones are functioning properly.
