1. Please check the phone's balance quota
You can call the operator to check whether the remaining phone bill is sufficient and the phone will not be able to surf the Internet normally.
2. Please check the phone settings
a. Please confirm whether the mobile data is turned on, pull down the notification bar > and check whether the mobile data is turned on.
b. Please confirm whether the default network card is correct, go to Settings > SIM card & mobile data/Mobile network > Default Internet access, and select the correct network card.
c. Please confirm whether the APN settings are correct, go to Settings > SIM card & mobile data/Mobile network> click the corresponding SIM card > Access point names > Dots in the upper right corner > Reset access points.
3. Please check for the network.
a. If you are using a 5G phone, please turn off 5G and try again. The 5G network is still in the early stage of construction, and there are 5G network compatibility problems in some areas, resulting in the phone being unable to access the Internet after turning on 5G. It is recommended that you turn off the 5G switch and try and go to Settings > SIM Card & mobile data/Mobile network > 5G, turn off 5G and try again
b. Please restart the phone and try again. Sometimes a temporary network failure will result in the inability to access the Internet through data services. Turn on airplane mode or restart the phone to see if it can be recovered.
c. Please try after changing the current location. It is recommended that you compare the surrounding phones with the same operator's SIM card. If this phenomenon occurs, it may be that the network quality of your location is poor and that you cannot access the Internet. You can restore it after changing to another place.
d. It is recommended that you reset the network settings.
realme UI 5.0 & 4.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings
realme UI 3.0: Settings > System Settings > Backup & reset > Reset phone > Reset Network settings only
realme UI 2.0: Settings > Additional Settings > Backup & reset > Erase all Data > Reset Network settings only
realme UI R & Go & S & T Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
This operation will restore Wi-Fi, Bluetooth, and mobile networks, so, please proceed with caution.
If none of the above methods solve your problem, please back up your data and go to the nearest realme service center for testing.
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