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What If the sound comes out from speaker when headphones are connected?

Update Time: 2022-04-14 17:10:55

Check your earphone jack and your phone's settings if the sound comes out from speaker when earphone are connected.

Applicable for all realme smartphones.

Plugging in the earphones is supposed to cut off the speaker. If sound still plays from your phone’s speaker when earphones are in, check each step in the following:

Check for loose connections

Remove any case or enclosure the phone may be in. Unplug and reconnect the earphones. Make sure the connector is pushed in all the way.

 

Check the earphone jack and earphones

  • Check for obstructions on or in the earphone jack.

  • Check your earphones and phone’s earphone jack for damage, like wear or breakage.

  • Make sure the earphones are fit for your phone. Some third-party earphones may not be supported.

  • Confirm whether it is the original earphone. If conditions permit, replace other earphones for audition and troubleshooting; 

Check phone settings

If the sound comes out from speaker instead of earphones when you are on a call, go to [Settings] > [Gesture & Motion] > [Smart Call] and turn off [Switch to Speaker for Calls].

* ColorOS 5.2: Go to [Settings] > [Gesture & Motion] > [Smart Call] and turn off [Switch the Speaker by motions].

Restart and update the phone

. After backing up important data, reset your phone, and make sure you have updated your phone to the latest version.  

Note: when the earphone is plugged in, in order to avoid missed calls, the incoming ring tone will be played from the speaker at the same time.

 If the above does not solve your problem, please go to the nearest realme service center for testing.


Note:1. when the earphone is plugged in, in order to avoid missed calls, the incoming ring tone will be played from the speaker at the same time.

        2.  Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.


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