Problem phenomenon:
Wi-Fi connection failure (manual connection failure / automatic connection failure / hidden AP connection failure)
Scenario 1: Password error
Causes:
1. Wi-Fi password is wrong.
2. The number of router accesses is full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.
3. The router set blacklist. If other phones can connect to this Wi-Fi, your connection fails. It may be that the router has set a blacklist
4. Phone system settings is abnormal.
Solutions:
1. Please check whether the name or password of the connected Wi-Fi has changed. It is recommended that you re-enter the password or reset the Wi-Fi password in the background of the router.
2. It is recommended that you try to restart the router or connect to other Wi-Fi.
3. It is recommended that you go to the background of the router to close the blacklist restriction or reset the router.
4. It is recommended that you reset your network settings and try again.
Path:
realme UI 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings.
realme UI 3.0 & 4.0: Settings > System Settings > Back up and reset >Reset Phone > Reset network settings.
realme UI R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Scenario 2: Network access denied/Full network accesses/Deactivated (network failure)/Connection timed out/Shows connecting but unable to connect.
Causes:
1. The seats of router accesses are full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.
2. The router set blacklist. If other phones can connect to this Wi-Fi, your connection fails. It may be that the router has set a blacklist.
3. If the router is a foreign product, it may be that the Wi-Fi channel is not compatible with the phone.
4. Phone system settings is abnormal.
5. The distance between the phone and Wi-Fi is too far, exceeding the effective distance of Wi-Fi.
Solutions:
1. It is recommended that you try to restart the router or connect to other Wi-Fi.
2. It is recommended that you go to the background of the router to close the blacklist restriction or reset the router.
3. It is recommended that you adjust the signal channel to a domestic Wi-Fi channel of the router.
4. It is recommended that you reset your network settings and try again.
Path:
realme UI 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings.
realme UI 3.0 & 4.0: Settings > System Settings > Back up and reset >Reset Phone > Reset network settings.
realme UI R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
5. It is recommended that you close the Wi-Fi and try again.
Scenario 3: Failed to obtain the IP address
Causes:
1. The number of router accesses is full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.
2. There is a conflict in the IP assigned by the router.
3. Phone system settings is abnormal.
Solutions:
1. It is recommended that you try to restart the router or connect to other Wi-Fi.
2. It is recommended try to set a static IP (click on the right of the Wi-Fi connection > IP settings > select Static).
3. It is recommended that you reset your network settings and try again.
Path:
realme UI 2.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset network settings.
realme UI 3.0 & 4.0: Settings > System Settings > Back up and reset >Reset Phone > Reset network settings.
realme UI R Edition & Go Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
If the above methods can not solve your problem, please back up your data and visit the nearest realme service center for testing.
Note: The router setting path of each manufacturer is different, please consult the router for the settings.
