USB connect mode needs to be changed before the computer can read photos and other files.
1. Please enable USB debugging first
Step 1:
Settings > About phone > Version information > Click the version number 7 times in a row to enter developer mode.
Step 2:
realme UI 1.0 & above versions: Settings > System/Additional settings > Developer Options > Turn on USB Debugging
realme UI R & S & T & Go Edition: Settings > System > Developer Options > Turn on USB Debugging
2. Change the USB connection mode.
When you connect your phone to the computer using a USB cable, the phone will pop up in a window, click Transfer Files. This will allow you transfer files from your computer to your phone.
3. Reconnect the phone to your computer.
If you can still only transfer photos after changing the USB connect mode, unplug the phone and reconnect it to the computer and see if you fixed the issue.
4. Restart the phone, and update it to the latest system version.
If the above methods still cannot solve your problem, please back up your data in advance, and take the purchase certificate to a nearby realme Customer Service Center for testing.
*Pictures, settings, and paths might differ from those of your phone, please refer to the actual use.
