Follow these steps before you send your device to a realme Authorized Service Provider. If your device won't turn on or respond, finish as many steps as possible: 1.Back up your device. 2.Log out your cloud service account and remove your screen lock password. 3.Bring your sales receipt, in case your service requires proof of purchase. 4.Bring your device and accessories in which you need help.
After examining your realme product, the technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the realme warranty and there's no charge for the same. This does not include accidental damage, which is chargeable. If your realme device was damaged, your repair fee will vary, depending on the model and the spare part needed. realme Authorized Service Providers may set their own fees, you can also contact realme customer service staff to get assistant.
This warranty does not cover accidental damage nor any of the following conditions, however, paid repair services are available. 1. After the warranty period; 2. No valid proof of purchase, an exception can be granted if the customer can prove that the phone is within the warranty period; 3. No realme official warranty commitments; 4. The phone is damaged due to improper use (such as falling, squeezing, water damage, etc.); 5. Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents); 6. Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-realme accessories, etc.; 7. Product natural wear and tear (for example casing, buttons, display, accessories, etc.); 8. Dis-assembly, self-repair, modification, rooting and other human behavior that causes damage.
Most of our Exclusive Service Point offer same-day service if you walk-in to our service center. If the spare parts are out of stock, we will inform you immediately when they arrive. If you have to ship the device for repair in some situations, it will be returned or ready for pickup in approximately 5-7 days.
1. If you have any questions or you are not familiar with some features of your realme product, please contact us via Email. Email: Send your queries and feedback to the emails listed below: UAE:service.me@realme.com (working hour: 10 am - 8 pm, Saturday to Thursday Excluding holidays) Kenya: service.ke@realme.com (working hour: 9 am - 6 pm, Monday to Sunday） Morocco: service.ma@realme.com (working hour: 10 am - 8 pm, Saturday to Thursday Excluding holidays) Saudi Arabia:service.me@realme.com (working hour: 10 am - 8 pm, Saturday to Thursday Excluding holidays) Iraq: service.iq@realme.com (working hour: 9 am - 5 pm, Saturday to Thursday Excluding holidays) Hotline: Morocco: 0522862518 (working hour: 10:00~18:30 MON-FRI, 10:00~13:00 SAT; Ramadan: 10:00 ~16:00 MON-FRI, 10:00~13:00 SAT Excluding holidays） Saudi Arabia: 8008443244,8008500707（working hour: 10 am-8 pm, Saturday to Thursday Excluding holidays） UAE: 80003306065 （working hour: 10 am-8 pm, Saturday to Thursday Excluding holidays） Iraq: + 9647514400012 (working hour: 9 am - 5 pm, Saturday to Thursday Excluding holidays) Kenya: 0800720432 (working hour: 9 am-6 pm, Monday to Sunday) Weekends & Holidays: 2. If your realme device needs repair, you can visit https://www.realme.com/mea-en/support. The technicians in all the service centres have done professional training to deliver high-quality services. We are also working on it to provide more convenient services.