1. Unlimited number of Repair Requests up-to the Benefits Value or one instance of replacement of your Registered Device can be availed under the Plan.
2. Inclusions: Any mechanical or electrical breakdown/defects to the Registered Device is legally imported in India & sold through official sales channels of realme and supported by an invoice & Manufacturer's Warranty/Guarantee.
3. Applicable realme Devices: brand new smartphones.
4. Validity：1 Year.
5. Purchase way：official stores, official website and selected e-commerce portals in India.
6. Allowed to be purchased within 270 days.
Extended Warranty
If you want to purchase，please go to the nearest service center. Click here to check service centers.
Screen Damage Protection
1. Maximum Benefits Value is equivalent to one-time cost incurred for screen replacement during the Plan term.
2. Inclusions: If the Registered Device suffers accidental physical screen damage like broken, cracked or shattered screen.
3. Applicable realme Devices: brand new smartphones.
4. Validity：1 Year.
5. Purchase way：official stores, official website and selected e-commerce portals in India.
6. Allowed to be purchased within 3 days.
If you want to purchase，please go to the nearest service center. Click here to check service centers.
realme Care
Validity: 6 Months.
Applicable Product: All realme smartphones
Service Time: During the service validity period, free repairs are available for any performance failure with the customer’s device; the screen damage warranty expires after one use.
Service Scope：1. Extended warranty: repairs are limited to the device itself due to performance failures (Accessories are not covered by the extended warranty). 2. Screen damage protection: During the validity period of the service, this service can only be used if the screen is damaged or cracked due to non-human factors (non-original screens cannot use this service).
Service Inquiry: Go to realme official website → Support → Warranty Status → Enter the IMEI number to quickly check the phone's warranty information.
Important Notices:
1. The extended warranty service does not cover accessories and gifts other than the device's performance failures;
2. If the device is returned under realme Warranty Policy, realme Care package cost will be refunded to the customer, and the warranty service will be terminated.
3. The extended warranty does not cover returns or exchanges.;
4. Accessories are not covered by the extended warranty;
5. Before using the Pick-up & Drop service under the warranty, you can contact customer service at 1800-1853-0038 for further details;
6. If the device does not meet the warranty conditions (such as damage caused by liquid), the customer should pay for the part replacement, then the extended warranty will be transferred to the new part.
7. Due to the missed/damaged IMEI number, the device can't be recognized as an under-warranty device, this warranty won't cover it;
8. Natural damage such as tear, abrasion, and aging of the device appearance and decorative parts of the device, including scratches, dents, rust, and cracks on the appearance does not apply to the service;
9. If the device is repaired or parts are replaced by unauthorized repair service providers, this service cannot be used;
10. The official customer service centers will collect and recycle the faulty parts during the repair process;
11. Screen damage caused by liquid is not covered by this service;
12. Screen protection service, only the screen parts is covered, and accessories and free gifts are not covered;
13. If the damage of parts other than the screen affects the replacement of the mobile phone screen alone, the customer should pay to repair the damaged parts and then get the free screen replacement service.
14. This service is a manufacturer warranty service provided by realme.
Applicable Product: All realme smartphones
Service Time: During the service validity period, free repairs are available for any performance failure with the customer’s device; the screen damage warranty expires after one use.
Service Scope：1. Extended warranty: repairs are limited to the device itself due to performance failures (Accessories are not covered by the extended warranty). 2. Screen damage protection: During the validity period of the service, this service can only be used if the screen is damaged or cracked due to non-human factors (non-original screens cannot use this service).
Service Inquiry: Go to realme official website → Support → Warranty Status → Enter the IMEI number to quickly check the phone's warranty information.
Important Notices:
1. The extended warranty service does not cover accessories and gifts other than the device's performance failures;
2. If the device is returned under realme Warranty Policy, realme Care package cost will be refunded to the customer, and the warranty service will be terminated.
3. The extended warranty does not cover returns or exchanges.;
4. Accessories are not covered by the extended warranty;
5. Before using the Pick-up & Drop service under the warranty, you can contact customer service at 1800-1853-0038 for further details;
6. If the device does not meet the warranty conditions (such as damage caused by liquid), the customer should pay for the part replacement, then the extended warranty will be transferred to the new part.
7. Due to the missed/damaged IMEI number, the device can't be recognized as an under-warranty device, this warranty won't cover it;
8. Natural damage such as tear, abrasion, and aging of the device appearance and decorative parts of the device, including scratches, dents, rust, and cracks on the appearance does not apply to the service;
9. If the device is repaired or parts are replaced by unauthorized repair service providers, this service cannot be used;
10. The official customer service centers will collect and recycle the faulty parts during the repair process;
11. Screen damage caused by liquid is not covered by this service;
12. Screen protection service, only the screen parts is covered, and accessories and free gifts are not covered;
13. If the damage of parts other than the screen affects the replacement of the mobile phone screen alone, the customer should pay to repair the damaged parts and then get the free screen replacement service.
14. This service is a manufacturer warranty service provided by realme.
