realme Phone Warranty Policy

This warranty policy applies to realme products sold in the Philippines only, which includes Mobile Phones, Accessories, IoT Products, etc. During the warranty period, if a functional failure occurs upon normal usage, realme will provide repair service or replacement according to the standard policy guidelines set by the company.

 

 

HANDSET WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Handset

12 months

Carry-in

Built-in Battery

6 months

Carry-in

USB Cable

6 months

Carry-in

Charger

6 months

Carry-in

 

ACCESSORY WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Wired Earphone

6 months

Carry-in

Powerbank

6 months

Carry-in

Backpack

No warranty

-

Protective Case

No warranty

-

 

IOT PRODUCTS WARRANTY DURATION AND SERVICE TYPE

 

Item

Warranty Period

Service Type

Buds Air

12 months

Carry-in

Buds Air Neo

12 months

Carry-in

Buds Wireless

6 months

Carry-in

Smart Band

12 months

Carry-in

realme Watch

12 months

Carry-in

Wireless Charger

12 months

Carry-in

Car Charger

12 months

Carry-in

 

realme  Mobile  Phone,  Accessories  &  IoT  Products  Warranty  Policy: Warranty coverage:

 

  1. This warranty policy applies only to realme devices sold in Philippine Territory.
  2. The warranty of the mobile phone will be applicable from the activation date.
  3. To avail warranty service support for realme accessories & IoT products, customers are advised to carry the original box pack while visiting the service center along with valid purchase proof of Invoice.
  4. During the warranty period, if any functional failure occurs, realme will provide maintenance services free of charge through their authorized service centers.
  5. After the mobile phone is repaired under warranty, the user will get the remaining warranty period of the device as per the activation date.
  6. After the replacement of any device/IoT/Accessories, the user will get the remaining warranty period as per the original invoice.

 

 

Warranty restriction:

 

  1. The device has exceeded the standard warranty duration.
  2. The device/Product is liquid damaged or any moisture/corrosion is there.
  3. Failed to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-realme accessories, etc.
  4. If any damage occurs in/on the outer surface of the product, including but not limited to crack, scratches on the external surface.
  5. Any unauthorized repair, disassembling tried on the device.
  6. The warranty sticker is missing/misplaced or changed.
  7. Warranty does not cover if the device gets rooted by the user and it cannot get restored by a software update.
  8. Warranty does not cover natural wear and tear, usage under extreme conditions, damage due to improper care, and damage caused by the act of God such as floods, fire, or earthquakes.
  9. In case of any dispute, where there is no fault found in the device by SC and the user is not agreeing then both parties may agree for testing of the device by agencies authorized by Consumer court/organization. The testing fee should be submitting in advance by both parties. If after testing it found quality issue then a testing fee will be borne by the service center, if no fault found in device then fee will be borne by the user.
  10. If there is any conflict between this service policy and national laws and regulations, all national laws and regulations shall prevail.
  11. No warranty card and valid proof of purchase, however, an exception can be granted if the customer can prove that the accessory is within the warranty period;

 

 

Warranty Exclusions:

 

  1. The warranty is expired.
  2. Without a warranty card or valid purchase invoice, any alteration in the warranty card, or purchase invoice.
  3. Defect or damage caused due to improper self-installation by the customer or any unauthorized technician, by improper testing, operation, demonstration, maintenance, installation, non-preinstalled software, adjustment, alteration, or modification of any kind without following product guidelines.
  4. Defect due to physical damage, liquid damage, or connection with equipment not approved by the Company.
  5. Defect or damage caused by accident, floods, fire, winds, earthquakes, lightning, or other natural disasters or voltage instability or other force majeure.
  6. The Panel is damaged, deformed, or scratched due to unauthorized installation or transportation.
  7. Repair conducted by unauthorized repair centers/personnel.
  8. Physical damage, dent, dropping or excessive shock, scratches due to normal wear and tear.
  9. Warranty does not cover any external accessories (such as Battery, cable, etc.)
  10. Any damage caused due to tampering of the product, disassembly by any unauthorized agent, liability for loss of data, recorded images, or business opportunity loss.
  11. If product found damaged, scratched, etc. while opening / unwrapping the product’s box, in the absence of authorized technician.
  12. Products not purchased from realme authorized sellers (we recommend that you contact the point of sale for support).
  13. Goods (products) that are not distributed within the regional jurisdiction of realme India.
  14. This Warranty will be Void if the type or serial no. on the product has been altered, removed or defaced.
Back