1. Acceptance of Terms of Use


Welcome to realme website!


The terms and conditions contained herein (“Terms of Use”) govern your access to and use of realme website located at realme.com/my/ and all other associated sites and microsites falling within the website domain (realme.com/my/) (collectively, the “Website”). The Website belongs to realme Chongqing Mobile Telecommunication Corp Ltd. and its associated companies, realme Mobile Telecommunications (Shenzhen) Co., Ltd. (collectively, “realme”, “we”, “us” or “our”).


Please read these Terms of Use carefully as it constitutes a binding legal agreement between you and realme Chongqing Mobile Telecommunication Corp Ltd. and its associated companies, realme Mobile Telecommunications (Shenzhen) Co., Ltd in relation to your use of the Website. By accessing or using the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use. You may not access or use the Website if you do not agree with any part of these Terms of Use.


We reserve the right, at our sole discretion, to change, modify or update these Terms of Use at any time without notice to you. You are responsible to check these Terms of Use periodically for changes or updates. Your continued use of the Website following the posting of changes or updates shall deemed your acceptance and agreement to such changes or updates.


  1. Website Content


The content of the Website, including but not limited to text, images, graphics, data, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code, design, layout, look and appearance (“Content”), is owned, controlled or licensed by or to realme. Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.


  1. Your Use of the Website


We grant you a non-exclusive, revocable, non-transferable right to use the Website, Content, services or feature available on the Website for your own personal and non-commercial use.  Any other use of Website, the Content, services or feature available on the Website requires our prior written permission. When you access and use the Website, you shall comply with these Terms of Use and must not:


  • copy, reproduce, republish, change, reverse engineer, disassemble, decompile, dismantle, attempt to export the source code, decode, download, post, broadcast, transmit, make available to the public, adapt, alter or create a derivative work or engage in any other act that analyses or replicates the source code, structure and /or concept of the Website;


  • copy, redistribute or sub-license any of the Website’s Content;


  • take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or realme’s systems or networks, or any systems or networks connected to the Website or to realme;


  • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to realme on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity;


  • commit any act that may compromise the security of the Website, including but not limited to: use of unauthorised data or entry to unauthorised servers/accounts; entry to public computer networks or another person's computer system without authorisation, and/or delete, modify or add to the information stored within; attempt to check, scan or test the vulnerability of the Website, or other acts that may put the Website’s security at risk; or engage in intentional dissemination of malicious software or viruses and / or other acts that may damage and disrupt normal network information services; or forgery of TCP/IP data packet names or parts of names;


  • not to use any device, software or routine to interfere or attempt to interfere with the proper operation of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website;


  • use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit performance of any illegal activity, other activity which infringes the rights of realme or others, including issuance of advertisements or sale of goods or any illegal activities that may harm realme's interests (such as the vending of Kecoin, game currency, unauthorised third-party plug-ins and tools) or activity that are prohibited by the governing laws and regulations in effect in the country in which you are based and in China, and in violation of public order, good customs and social morality;


We reserve the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason; (2) to modify or change the Website, or any portion of the Website, and any applicable policies or terms; and (3) to interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.


Account Registration


You may be required to register an account on the Website to access certain features or services offered on or through the Website. You warrant and represent that all information provided for the registration of said account (including, but not limited to, information about your identity, mobile number, address, and email) is true, complete and accurate.  You will be responsible for promptly updating your registration information if there is a change in any detail after you have registered your account.


You shall further be entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account. You agree to notify realme immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by realme or any other user of or visitor to the Website due to someone else using your account as a result of your failing to keep your account information secure and confidential.


You may not use anyone else’s account or password at any time without the express permission and consent of the holder of that account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.


  1. Purchase; Other Terms and Conditions


We may offer product or services via the Website whereby additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Website, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference (“Other Agreement”). You agree to abide by such Other Agreement, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature.


Our obligations, if any, regarding any product, service, or access that it makes available to you under any Other Agreement shall be governed solely by the Other Agreement pursuant to which such product, service or access is provided and nothing on this Website shall be deemed or construed to alter the terms of any such Other Agreement. If there is a conflict between these Terms of Use and Other Agreement for or applicable to a specific portion of the Website or for any product or service offered on or through the Website, the latter terms shall control with respect to your use of that portion of the Website or the specific service.


Where you have purchased goods or services from us or you have provided your consent to be contacted for marketing purposes, you agree that we may send you advertisements, promotion or publicity information (including commercial and non-commercial messages) ourselves, or via third party advertising or marketing companies.  You have the right to withdraw consent to these marketing messages by [de-selecting this function on your user account].


  1. Privacy


Realme’s Privacy Policy applies to use of this Website, and its terms are incorporated in these Terms of Use by reference. Click here to view realme’s Privacy Policy. By using this Website, you agree that realme may use information collected through your use of this Website in accordance with realme’s Privacy Policy.


  1. Linked Websites


The Website may contain hypertext links to other independent third-party websites or pages and clicking such hypertext links may cause you to leave the Website. These linked websites or pages are provided solely for your convenience purpose.  We do not control any of these linked websites or pages, and we are not responsible for and does not endorse the content of such linked websites or pages, including any information or materials contained on such linked websites or pages. Accessing these linked websites or pages shall be at your own risk.


You must not link the Website to any other website in such a way as to make it possible for a user to bypass the page containing these Terms of Use.


  1. Intellectual Property Rights (IPR)


All copyright, trademarks, design rights, and other intellectual property rights (registered and unregistered) on the Website and Content shall remain vested in realme and/or its licensors.


The names, images and logos identifying realme or third parties and their products and services are subject to copyright, design rights and/or trademarks owned by realme and/or third parties.  Unless otherwise specified, nothing contained in these Terms of Use shall be construed as conferring any licence or right to use any trademark, design right or copyright of realme or any other third party.


In the event consent is given herein, you may not use realme trademarks in a manner likely to mislead consumers as to your relationship with realme, as to our sponsorship or endorsement of your company, products or services, or as to the origin of your products or services.  Any use of realme trademarks that is likely to confuse or mislead the public is unlawful and expressly prohibited.


  1. Disclaimer


We will reasonably take necessary technical measures to protect information and to check and test materials at all stages of production, but you acknowledge and agree that we make no presentation, warranty or undertaking that our Website or Content, services or feature on the Website will be uninterrupted, secure or error-free or free from viruses, or that any defects will be corrected, or that your use of the Website will provide specific results. The Website and its Content are delivered on an "as-is" and "as-available" basis and we make no representations or warranties as to the authenticity, accuracy, completeness and relevance of any information that you obtain via the Website, including any third party information, content or advertisements. All information provided on the Website is subject to change without notice.


We disclaim: (i) all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose; and (ii) any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the Website, Content, services and/or feature on the Website. We will not assume responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using the Website or material derived from it. You assume full responsibility for the protection of your computer system including computer hardware, software and stored data on your computer system and hardware, software and stored data of third parties who may access, or be otherwise connected to, your computer system.


The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.


  1. Limitation of Liability


To the extent permitted by law, In no event shall we be liable for any indirect, special, incidental, exemplary, consequential or punitive loss or damage caused as a result of your access to or use of the Website or reliance of the Content, including, without limitation, loss of profit or revenues, loss of business or loss of data, even if realme is advised of the possibility of such loss or damage..


  1. Indemnification


You agree to indemnify, defend and hold realme, its subsidiaries, affiliates, partners, officers, directors, agents, employees predecessors and successors in interest, harmless from any claims, actions, suits or proceedings made by any third party against, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) incurred by, realme due to or arising out of any non-compliance by you of these Terms of Use or your use of the Website.


  1. Severability


In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, the other provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use .


  1. Termination


These Terms of Use remain in full force and effect while you use the Website. We reserve the right, in our sole discretion, to suspend or terminate your Account and/or deny your access to all or part of the Website and/or any products or services made available on the Website for any reason whatsoever, with or without notice.


Upon termination, all rights granted to you in these Terms of Use will immediately cease. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Use. Any provision of these Terms of Use that expressly or by implication is intended to continue in force after termination of these Terms of Use will survive.


  1. Entire Agreement


These Terms of Use and any policies or operating rules posted by us on the Website constitute the entire agreement and understanding between you and us and govern your use of the Website, any Content, services or feature available on the Website, superseding and extinguishing any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms of Use).


  1. No Waiver


Our failure or delay to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of its right to enforce against the breach of such provision, and shall not prejudice the subsequent exercise of the same, unless made in writing. No single waiver constitutes a continuing or subsequent waiver.


  1. Applicable Law and Dispute Resolution


You agree that all matters or disputes arising from or in connection with these Terms of Use, your access to or use of the Website shall be governed by, construed and interpreted in accordance with the laws of People’s Republic of China.


In the event of any controversy or dispute between realme and you arising out of or in connection with these Terms of Use or your use of the Website, the parties shall first resolve such dispute amicably and in good faith. If the dispute cannot be resolved within sixty (60) days from the date when the dispute arose, either party shall have the right to submit the dispute to Shenzhen Court of International Arbitration (SCIA) arbitration.


  1. Contact us


If you have any queries with regard to these Terms of Use, you may contact us via service.my@realme.com


Last update: June 2021



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