Depending on the case, realme offers different solutions to repair your device. To send your product to a realme approved service center, it is the guarantee of an intervention made by experts trained and certified by realme and the use of certified original parts.
The information of realme Authorized Service Center
Email: mail@sbe-ltd.co.uk
Hot-line(working time): 01233 619 320 (Mo-Fri 8.30- 5pm)
Link: https://myrepair.sbeglobalservice.co.uk/
After you ship your phone, please send an email to service center email with the following form.
|
Name |
IMEI |
Issue |
Tracking ID |
Phone number |
|
|
Neal |
869240048123456 |
No signal |
29060000001 by DHL |
+33 64*****91 |
Ne****2@gmail.com |
*you can get IMEI with *#06#, or the phone box, or the order.
Check the status of a repair
To know the progress of your repair, you can contact the service center directly by above information.
Before you send your phone:
When sending a phone for the repair, please bring your warranty booklet, a copy of the valid proof of purchase along with the original invoice.
Before sending the device for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, realme service center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
realme Accessories
Accessories included with your phone including, power adapter, USB cable and internal battery are covered by the terms of the realme Limited Warranty and current laws.
How much does my repair cost?
If the repair is covered by the warranty conditions there will be no cost.
If the fault is not covered, it will depend on the type of repair.
I suggest that you directly contact the service center for logistics assistance. We will bear the two-way logistics fee for in-warranty repair and the one-way logistics fee for out of warranty repair.
Other information
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall be taken as priority.
