realme Phone Warranty Policy

This warranty policy applies only to realme cellphones sold in Pakistan. In the event that performance failure occurs from normal use during the warranty period, realme will provide maintenance services free of charge.



Warranty Period



12 months

Part cost and service charge (included)


6 months

Part cost and service charge (included)

USB cable, charger and other accessories

6 months

Part cost and labor cost charge (included)


In Warranty quality commitment

  1. All replacement parts and accessories are brand
  2. Replacementparts can enjoy the original remaining warranty period or 3 months from the date of the replacement warranty, whichever is 

In Warranty instructions and principles

  1. Avalid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;
  2. Ifyou lose the invoice and proof of purchase and are unable to provide a copy of a valid invoice and proof of purchase, we will compare the date exactly three months after the manufacture date of the phone and the date of the E-warranty card and select the more beneficial of the two to serve as the de-facto purchase date;
  3. Someaccessories (for example: manual, warranty card, ) are not covered by this warranty;
  4. Productspurchased overseas do not enjoy warranty services in domestic service  If you must pay for maintenance, take into consideration material costs and please make an appointment with the Customer Service Center ahead of time;
  5. Accessories (leather casing, screen protector and protective casing) etc. can affect the proper functioningof the phone, if so you may request the accessories to be replaced without replacing the phone;
  6. All replaced parts are owned by


Instruction for Out of Warranty


This warranty does not cover man-made damage nor any of the following conditions, however, paid repair services are available.

  1. Beyond the warrantyperiod
  2. Nowarranty card and valid proof of purchase, however an exception can be granted if the customer can prove that the phone is within the warranty period;
  3. Non-realmeofficial warranty commitments, such as verbal commitments by dealers;
  4. Thephone is damaged due to improper use (such as falling, squeezing, liquid damage, );
  5. Damageand malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents);
  6. Failureto use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-realme accessories, ;
  7. Productnatural wear and tear (for example: casing, buttons, display, accessories, );
  8. Disassembly,self-repair, modification, rooting and other human behavior that causes 

Important notice and backup reminder for sending phones in for repair


  1. When sending a phone in for repair, please bring a copy of the valid proof of purchase and the originalinvoice (purchase voucher and invoice must be completed and sealed by the seller, and may not be altered, otherwise they will be regarded as invalid). Warranty card IMEI serial number stickers must not be torn, or the warranty will be 
  2. Beforesending the machine in for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent  To respect your privacy, realme Customer Service Center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

Other information

  1. Under circumstances where the phone has been subjected to damp conditions, liquid damage, or unsupportedmodification, other issues may occur after the phone has been  If the phone is able to make calls before repair but unable to after repair, this is considered to be a problem caused by the error itself and cannot be repaired. The Customer Service Center may require you to sign a separate repair agreement prior to repair according such circumstances;
  2. Ifthe service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority