Problem phenomenon:
No response when touching the screen, insensitive touching screen, or the device operates automatically in all scenarios.
Causes:
1. If your fingers or the screen are dirty or wet, it may affect the touch sensitivity or cause ghost touches or no response.
2. A non-original screen protector may not be compatible with the phone screen. It may also affect the touch sensitivity or cause ghost touches or no response.
3. System anomalies may cause the touch screen to malfunction or ghost touch.
4. If you use non-standard chargers and data cables to charge the phone, they may interfere with the touch screen and make it unresponsive, ghost touch, or insensitive.
Solution:
1. Please ensure your fingers and the phone screen are clean and dry before use.
2. If you're using a screen protector, please remove it or use an official realme one.
3. Check for any available updates and install the latest software version on your device.
4. Use only a realme standard charger for optimal charging.
5. Restart your phone and try again.
If the above methods do not solve your problem, please back up your data and go to the nearest authorized realme service center for testing.
