Most updated date: June 18th, 2021

Welcome to realme store! RealMe Chongqing Mobile Telecommunications Corp. Ltd. (Registered address at No.178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, PRC China)and its affiliates companies (hereinafter referred to as “we" or "realme”) provides product purchase of mobile phone, smart hardware, accessories and product support services. We may collect and use your personal information when you use our website, mobile apps, applications or other products or services (“realme store” ). Such personal information means information recorded electronically or otherwise that can be used alone or in combination with other information to identify a natural person or reflect the activity of a natural person.

Through this Privacy Policy, we will explain to you the purposes, method and scope of realme's store collection and use of your personal information, your rights to your personal information, and the security measures we take to protect your information.  

 

【Special Note】

Before accessing realme store, please read this Privacy Policy carefully to understand how we protect our customers' personal information. If you disagree with the terms of this Privacy Policy, you can click "Disagree" to log off from realme store, and we may not be able to provide you with realme store's related services. If you click "Agree" to login to realme store, you represent that you fully and clearly understand the following matters in relation to information collection and user's behavior and your rights. Once your use or continue to use the products and/or services of "realme store", you agree that we will process your relevant information in accordance with this Privacy Policy.

 

This Privacy Policy is intended to help you understand the following:

  1. General Terms
  2. How We Collect and Use Your Personal Information
  3. How We Use Cookies and Other Technologies
  4. How We Retain Your Personal Information
  5. How We Share, Transfer or Disclose Your Personal Information
  6. How We Protect Your Personal Information
  7. Your Rights to Your Personal Information
  8. How We ProcessPersonal Information of Children
  9. Third Party Service Providers and Their Services
  10. How Your Personal Information is Transferred Globally
  11. How This Privacy Policy will beUpdated
  12. Contact Us

B.GDPR exclusive terms

  1. Legal Basis for Processing Personal Information
  2. Additional Information on How Your Personal Information is Transferred Globally
  3. Additional Information on Cookies and Other Technologies
  4. Additional Information on Personal Rights
  5. Contact Information of EU Representatives

In addition to this Privacy Policy, specific privacy policies may apply depending on the services used. In each case, we will fully provide you with the applicable privacy policy.

The General Terms of Part A apply no matter where you are. Part B only apply to users located in the European Union, Liechtenstein, Norway, United Kingdom or Switzerland ("Europe").

 

A.General Terms

  1. How We Collect and Use Your Personal Information

We collect personal information in order to operate more efficiently and provide you with the best experience. We collect personal information through: (1) information you provide to us; (2) information that we collect in your use of services in realme store; and/or (3) information from third-party sources.

The information we collect depends on the actual products and services you are using, the environment in which you interact with us, the choices you make, including your privacy settings and the products and features you use. Our products and features include core business features and value-added business features. In our collection of information, it is not required of you to provide us with your personal information. However, for the personal information necessary to provide core business features. If you choose not to provide it, we may not be able to provide you with the relevant realme store services, nor respond to or solve any problems which you are confronted. For value added business features, you can choose whether or not to agree to our collect of information. If you choose to disagree, the relevant value-added business features may not be realized, but it will not affect your use of our core business features.

 

  1. How We Collect and Use Your Personal Information

 

  • You can enjoy the products or services provided by our platform by logging in to your HeyTap account
  • When you make reservations or purchase products, participate in operational activities, and enjoy after-sales service, we may collect your mobile phone number, shipping address, nameand other information. We collect the above information in order to provide you with services such as delivery of goods, notifications and reminders.
  • When you are evaluating products, uploading profile picture, we may access youralbum media filesso that you can upload the product listings or upload or change your profile picture.
  • When you enter into live broadcast activities, we may need to access your storage space to provide a smoother video viewing experience and live broadcast reminders.
  • In order to provide you with high-quality and stable services, we need to obtain your IP address. We collect the above information in order to allocate appropriate server resources according to your region.
  • When you use a mobile application, we need to obtain your operational behavior data, such as product features usage statistics, site browsing data, and click behavior. We collect the above information in order to optimize product features, optimize our interface layout logic, develop new product features, and make the software interface layout more reasonable and functions easier to use.
  • In order to provide you with notification and push services, we may use your device information, mobile phone number and email address bound to your account to provide you with content push or notification services, including application update and installation, sales and promotional information, etc. You can stop receiving our sales and promotional information through [SMS unsubscription, email unsubscription, mobile phone system settings-notification and status bar] (methods to unsubscribe different products or service are slightly different).
  • If you order products from us, apply for returns or refunds, or use paid services, we may collect your delivery details, bank account numbers, payment records, billing addresses and other financial information, contact and communication records, etc.so that we can process your order. We will use the above data to process purchase orders and provide the relevant after-sales service, including customer support, order delivery, invoice printing, etc. If you do not provide these information, you may not be able to order products from us, apply for returns or refunds, or use paid services.
  • If you wish to participate in lucky draws or competitions, or to participate in promotional activities or marketing activities held by us or our business partners, fill out questionnaires, participate in user forums or blogs held by us or our business partners, you may need to provide us with your nickname, name, mobile phone number, email address, contact address, ID number, bank account and Alipay account informationso that we can contact you and issue rewards to you.  
  • When we are providing you with after-sales services and customer support, we may ask you to provide and collect your personal information, such as IMEI and other equipment information, account information, order information (including name, mobile phone number, shipping address, order number, payment serial number, logistics order number, email address, device identifier, invoice number, account number), chat history, payment information, your name, gender, mobile phone number, email address, address, etc.,and may record your conversation with our customer service team. We use data to diagnose product problems, repair customers' equipment, and provide other customer care and support services. We may also collect your email address to respond to your questions or comments that you raised on our website through "contact us" or through other means.
  • In order to understand your participation in the use of our services, participation in promotional or marketing activities held by us, user forums or blogs, or use of after-sales services and customer support, and to listen to your feedback, we may also use the mobile phone number information and e-mail address that you provided us in the aforementioned scenarios to contact you to conduct user research and pay return visits.
  • If the relevant laws and regulations of your country have real-name certification regulations, we will also collect your real-name certification information, including your name and ID number. If you refuse to provide it, we may not be able to provide you with the relevant products or services.
  • At the same time, in order to fulfill the obligation of network security protection, to ensure the normal operation of the realme store and the security of your account. Also, in order to improve and optimize your service experience, we will collect your network information, device information, and information about how you and your device interact with the realme store during your use of the realme store. This includes device information such as device name, device model, IMEI, IMSI, Android ID, application, MAC address, serial number, IP address, Open ID, operating system version, etc., as well as the operational behavior after you log in to your account (including password modification, modification of mobile phone number, email number,appeal record, etc.), time and duration of use of realme store, software event information (such as restart, upgrade, error, crash, etc.) and other log records. We collect the above information to verify your identity, analyze the efficiency of business operations, review transactions, and prevent fraud.
  • We will strictly abide to this Privacy Policy in using your personal information, and your personal information will only be used for the purposes that have been determined, explained and authorized by you at the time of collection. If we would like to use the information for other purposes not specified in this policy, we will seek your consent in advance. If we would like to use the information collected for other specific purpose, we will seek your consent in advance. Without the user's consent, we will not provide users' personal information and behavioral data to use by third parties.

 

  1. Usage of Device Permissions
  • When you access realme store, we may need some of your device permissions in order to collect corresponding personal information and provide you with corresponding business features or services. Specifically, we may need the following device permissions:

Device Permissions

Corresponding Business features/Services

Purpose for Device Permission

Request for Permission

Can Users Turn Off Permissions

The impact of turning off/denying access

Camera

1.Account Information

2.Product Evaluation

1.Update profile Picture

2.Upload picture for evaluation

Yes

Yes

Unable to upload image or video

Phone

Electronic Warranty Card

Query and display of electronic warranty card information

Yes

Yes

Unable to activate electronic warranty card

Storage Space

Read or save Document

Read or download electronic invoices or other documents to local storage

Yes

Yes

Unable to read or download electronic files or other files

 

  • After the permissions are turned on, you can turn off the corresponding permissions in the device settings at any time (the permissions display and methods to turn off may be different in different devices), and the corresponding product functions may not be used normally after the permissions are turned off.

We promise that we will not invoke device permissions in the event where you have not authorized your consent or use personal information collected by device permissions in the event where you have not authorized your consent.

 

  1. Exceptions to the authorization to share, transfer or publicly disclose personal information

You are fully aware that, in accordance with applicable laws, in the following situations, we do not need to obtain your prior authorization to share, transfer or publicly disclose your personal information:

  • Related to our fulfillment of obligations under laws and regulations;
  • Directly related to national security and national defense security;
  • Directly related to public safety, public health, and major public interests;
  • Directly related to criminal investigation, prosecution, trial and execution of judgments;
  • In order to protect you and the other individuals’ life, property, and other major legal rights, but it is difficult to obtain your own authorization and consent;
  • The personal information involved has been disclosed to the public by yourself;
  • Necessary for signing and fulfilling the contract between you and us;
  • Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
  • Necessary to maintain the safe and stable operation of realme store, such as discovering and disposing of product or service failures;
  • Necessary for news organizations to carry out legal news reports;
  • For an academic research institution that is necessary to conduct statistical or academic research for the public interest, and when the results of academic research or description are provided externally, the personal information contained in the results is de-identified.

 

  • How We Use Cookies and Other Similar Technologies
    1. What are Cookies?

Cookies are small files that our websites, apps, or services transfer to and store on your device. Our website, online services, interactive apps, emails and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (e.g., only when your browser is open) or for a longer period of time, even years. We cannot access the cookies that are not set by us.

 

  1. The Cookies and Similar Technologies We Use
  • We and our partners use cookies or similar tracking technologies to better understand the use of mobile software on your device, how often you use the app, what events occur within the app, cumulative usage, performance data, and from where the app was downloaded. We will not link the information stored in the analysis software to any personal information you submit in the mobile app.
  • We and our partners use cookies or similar tracking technologies to analyze trends, manage website, track user behavior on the website, and collect aggregate demographic information for our user base.
  • Many web browsers have the Do Not Track feature. This sends "Do Not Track" requests to websites. If your browser has Do Not Track turned on, all of our sites will respect this preference.
  • Like most sites, we automatically collect certain information to analyze cumulative trends and manage our sites. This information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, files you view on our sites (such as HTML pages and graphics), operating system, date/time stamps, and/or click stream
  • We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our authorized business partners may use Cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. If you want to opt out of receiving interest-based advertising, you can use "Clear/Disable Cookies" (as described below) to manage cookies and cookie preferences. Please note that you will continue to receive general advertising that does not target any specific person when you visit the above websites.

 

  1. Clear/disable Cookies

Cookies and Cookies preference shall only be managed from the Options/Preferences panel of your browser. Below are guides for managing cookies in some popular browsers:

 

  1. More information about cookies

For more information about cookies and instructions on how to configure your browser to accept, delete or disable cookies, please refer to www.allaboutcookies.org.

 

  • How We Retain Your Personal Information

In general, we retain your personal information only for the period of time necessary to achieve the purposes as set out in this Privacy Policy except as otherwise provided by laws and regulations. In addition, we will delete or anonymize personal information upon expiry of the retention period or once the information deletion conditions are met. When you cancel your account or voluntarily delete orders during the data retention period, such transaction data will only be deleted at the front-end application. Our back-end application has the right to retain such transaction data until the end of the retention period.

If we stop operating some or all of our products or services for special reasons, we will promptly inform you and stop the collection and processing of personal information by the related products or services, and we will delete or anonymize the personal information we hold that is related to the said products or services, unless otherwise required by laws and regulations.

 

 

  • How We Share, Transfer, Disclose Your Personal Information
    1. How We Share, Transfer Your Personal Information

We may, from time to time, share some personal information with our affiliates and strategic partners that cooperate with us to provide products and services, or share or transfer your personal information in other situations in order to provide the products or services as per your request.

  • Affiliated Company:In order for us to provide you with services based on your HeyTap account, your personal information may be shared with our affiliated companies. For example, when you access the realme store through your HeyTap account, your personal information may be shared with our affiliated companies to assist you in accumulating HeyTap account points and assist you in completing points redemption, membership and other use rights when you are using other products or features supported by your HeyTap account. We will only share the necessary personal information. We will obtain your approval and consent if we change the purposes for which we or our affiliated companies use and process your personal information.
  • Sharing with authorized partners:Some of our services will be provided by our authorized partners solely for the purpose of implementing what has been stated in this Privacy Policy. We may share some of your personal information with our partners to provide better customer service and user experience. Generally:
    1. We need to share your device information and behavioral data with our advertising and analysis service business partners (including, but not limited to advertising service providers, third-party advertising monitoring service providers, and information flow service providers) in order to complete advertising and monitor the effectiveness of advertising and so on. We will only share your personal information with the above-mentioned authorized partners within the necessary limits.
    2. We need to share your name, mobile phone number, email address, address, ID number, bank account, Alipay account informationwith our marketing and promotional partners (for example, in marketing and promotional activities that we entrust or jointly held with third parties), so that the third parties can count the activity participation and issue rewards to you, including but not limited to issuing your rights or sending prizes. For example: when we need to distribute event prizes to you, we will inform the logistics company of the contact information you reserved in the event to complete the delivery.
    3. We need to share your personal information with our suppliers (including but not limited to cloud service providers, SMS or other technical service providers, payment or financial business related service providers, short video and other content service providers), in order to realize the necessary product or service feature. For example, when we entrust a third-party technical service provider to provide speech-to-text conversion services on our behalf. The supplier may receive and store certain personal information, and these third parties will not use this information for any other purposes.
    4. In some cases, we will entrust a third party to process your personal information on our behalf. For example, companies that send text messages or emails and provide technical support on behalf of us. These companies can use your personal information solely to provide services to you on our behalf.
  • When we are in a process of merger, acquisition or bankruptcy liquidation, and if such process requires a transfer of your personal information, we will require the new company or organization that shall hold your personal information to continue to be bound by the restrictions stated in this Privacy Policy, otherwise we will require this company or organization to ask your permission and consent again. If it does not involve the transfer of personal information, we will fully inform you and delete or anonymize all personal information under our control.

 

We will only share or transfer your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary for the service. At the same time, we will require the aforementioned third parties to take considerable confidentiality and security measures to process personal information through agreements or other appropriate measures.

 

  1. Our Cooperation with Third-Party Software Development Kit (SDK) service providers

The realme store contains SDK plug-ins provided by our affiliated or authorized partners. We cannot control the privacy and data protection policies of third-party SDK. Such third parties are not subject to this Privacy Policy. In the event where the third-party SDK independently collects personal information directly, its collection and use of information are subject to its own privacy terms. In the event that the SDK collects personal information as our data processor, the information processing (Including but not limited to SDK transmission, storage and use of personal information, etc.) after we share your personal information with the SDK service provider shall comply with its own privacy policy. We will carefully evaluate the purpose of the SDK service provider's use of your personal information, conduct a comprehensive assessment of the security capabilities of these partners, and require them to comply with the cooperation legal agreement. We will conduct strict security monitoring to protect data security. In order to ensure the security of your information to the greatest extent, we strongly recommend that you review the privacy clauses of any third-party SDK services before using them. To protect your legal rights and interests, if you find that these SDKs or other similar applications are at risk, it is recommended that you immediately terminate the relevant operations and get in touch with us immediately.

 

  1. How We Publicly Disclose Your Personal Information

We will only publicly disclose your personal information under the following circumstances:

  • With your consent; or
  • Disclosure based on the law: In the case of compulsory compliance with subpoenas or other legal procedures, litigation or mandatory requirements of government authorities. We may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your safety or others security, investigation of fraud or response to government requests.

 

  1. Exceptions to the authorization to share, transfer or publicly disclose personal information

You are fully aware that, in accordance with applicable laws, in the following situations, we do not need to obtain your prior authorization to share, transfer or publicly disclose your personal information:

  • Related to our fulfillment of obligations under laws and regulations;
  • Directly related to national security and national defense security;
  • Directly related to public safety, public health, and major public interests;
  • Directly related to criminal investigation, prosecution, trial and execution of judgments;
  • In order to protect you and the other individuals’ life, property, and other major legal rights, but it is difficult to obtain your own authorization and consent;
  • The personal information involved has been disclosed to the public by yourself;
  • Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.

 

  • How We Protect Your Personal Information
    1. How We Protect Your Personal Information

We have taken reasonable and feasible technical security and organizational measures to protect the information collected for the services. We have used industry-standard security protection measures to protect the personal information provided by you to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information, including::

  • We use technological means such as SSL to encrypt many services. We will regularly examine our practices in information collection, storage, and processing (including physical security measures) to protect the systems from unauthorized access.
  • We exercise strict authority control over the access to personal information, and only allow our employees who need to know such information for assisting us in processing the personal information, and the personnel of the companies authorized to process such information on our behalf and to access personal information, and they need to fulfill strict contractual confidentiality obligations. Should they fail to fulfill these obligations, they may be held accountable for legal liabilities or their relationship with us. Personal data access logs will be recorded and audited regularly.
  • The security of your information means a great deal to us. Therefore, we will continue our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your information from unauthorized access, usage or disclosure. For specific contents of some encrypted data, no one but the user has the right to access them.
  • We will adopt encryption and other security measures to transmit and store your personal information of particular types; and we will use technical measures to process your personal biometric information before storing it, e.g., we will only store the essential components of such personal biometric information.
  • We will prudently select business partners and service providers, and implement the requirements for personal information protection to the business contracts or audits and assessments between both parties.
  • We will conduct security and privacy protection training courses, testing, and publicity activities to enhance employees' awareness of the importance of protecting personal information.
  • We will adopt international and industry-recognized standards to protect your personal information, and actively pass relevant security and privacy protection certifications.

 

  1. Notification and response to personal information security incidents

Please note that although we have taken reasonable measures to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure. In order to deal with possible risks such as personal information leakage, damage and loss, we have formulated a variety of mechanisms and control measures, and clearly defined personal information security incidents and corresponding processing procedures. We have established a dedicated emergency team responsible for personal information security planning, loss reduction, analysis, positioning and rectification, and follow-up operations with relevant departments in accordance with personal information leakage incident management regulations and requirements.

In the event of a personal information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of the following:the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will inform you of the relevant situation of the event by email, letter, telephone, or push notification in a timely manner. When it is difficult to inform owners of the personal information individually, we will issue an announcement in a reasonable and effective manner. Meanwhile, we will also actively report the processing of the personal information security incident in accordance with the requirements of the regulatory authorities.

You can also contact us directly through the methods disclosed in this Privacy Policy.

 

  • Your Rights to Your Personal Information

We respect your rights to your personal information. Below is a list of your legal rights as well as the measures that we take to protect these rights.

  1. Right to Be Informed

We publish this Privacy Policy and in accordance with the requirements of laws and regulations, through specific announcements, SMS or email notifications, etc. to inform you how we process your personal information. We are committed to being open and transparent about how we use your personal information. You can check this Privacy Policy regularly, subscribe to emails and text messages explaining the update of this Privacy Policy, and contact us through the methods disclosed in this Privacy Policy to understand the collection and use of your personal information.

 

  1. Right to Access

In addition to laws and regulations, if you want to exercise data access rights, you can access the information you provided to us, such as delivery information, at "realme store-personal center-account information" (methods may vary for different devices). If you are unable to query or access your personal information on your own, or if you encounter any problems while exercising your right to access data, you can contact us and request access to your personal information through the methods disclosed in this Privacy Policy.

 

  1. Right to Rectification

If you find that the personal information we processed about you is inaccurate or incomplete, you have the right to have us rectify or amend it. For parts of your personal information, you can directly correct and modify them on the relevant feature page of the product or service. For personal information that has not yet been made available for your modification, you can contact us through the methods disclosed in this Privacy Policy and request for us to correct or supplement your personal information

 

  1. Right to Erasure

You can choose to delete certain personal information you have provided to us. For some of your personal information, you can directly delete it on the relevant feature page of the product or service.

For personal information that has to be provided with a channel for self-deletion, or that we have collected and used your personal information in violation of your agreement, you can contact us through the methods disclosed in this Privacy Policy and request us to delete your personal information.

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your independent authorization.

When you delete information from our service, there is a possibility we have not deleted the corresponding information immediately from the server, but we will delete it when the server is updated.

 

  1. Right to Withdraw Consent

Each business feature requires some basic personal information to be completed(See "How We Collect and Use Your Personal Information" section of this Privacy Policy). For the collection and use of additional personal information, you can grant or withdraw your authorization and consent at any time. If you withdraw your authorization or consent, we will no longer be able to provide you with the relevant services for which you have withdrawn your authorization or consent.

Once you withdraw your consent, we will no longer process your personal information. However, the withdrawal of consent shall not affect the validity of our processing carried out on the basis of consent up until the point of withdrawal. You can change the scope of information we are authorized to collect by taking actions such as deleting your information, turning off device functions, etc.

 

  1. Account Cancellation Right

We provide you with the right to cancel your HeyTap account. You can log in to https://id.heytap.com/profile.html on the web page, select "Personal Data Management", click "Delete Account", and submit an account cancellation application according to the process prompts.

Please understand that after you submit your account cancellation application, we may need to manually review your account cancellation to confirm that you meet the account cancellation conditions. We will assist you in completing the cancellation of your account within 15 working days (or the time limit specified by the jurisdiction) after you submit the application. Unless otherwise provided by laws and regulations, we will delete or anonymize all your personal information under your HeyTap account after you choose to cancel your HeyTap account. After you log out from HeyTap account, we will no longer be able to provide you with all the products or services that require logging in with your HeyTap account. 

You can also contact us directly through the methods disclosed in this Privacy Policy and apply to cancel your account.

 

  1. Right to Obtain a Copy of Personal Information

You can directly contact us through the methods disclosed in this Privacy Policy to apply for a copy of your personal information stored by us.

 

  1. Right to Complain

You have the right to contact us and make a complaint through the methods disclosed in this Privacy Policy. We will respond within 15 days from the date of receipt of your complaint (or an extended period as allowed by law in that jurisdiction).。

If you are not satisfied with our response, especially if our personal information processing has harmed your legal rights and interests, you can also file a complaint or report with the supervisory authority in the jurisdiction under your jurisdiction, or file a lawsuit with a competent court.

Please note that for security reasons, we may verify your identity before processing your request. Generally, we do not charge fees for your reasonable request. However, for repeated requests that exceeded reasonable limits, we may charge reasonable fee depending on the situation. For those requests that are unreasonably repeated, require disproportionate technical means (for example, the need to develop new systems or fundamentally change current practices), carry risks to the legal rights and interests of the others, or unrealistic requests, we may reject them and provide you with the specific reasons in our response. In addition, we may not be able to respond to your request if your request directly involves national security, national defense security, public health, criminal investigation, etc., or directly related to public interests, or may cause serious damage to the legal rights and interests of you or other individuals or organizations.

 

  • How We ProcessPersonal Information of Children

According to relevant laws and regulations, if you are a child under the age of 14 (or a person under the minimum age set in the relevant jurisdiction), you should obtain your parent or legal guardian's agreement in advance before using related products or services. If you are a child's guardian, you should carefully read the children's privacy policy (if any) and this policy before you assist the child to complete the registration and use of the products or services.

Most of the products or services we provide do not target children and will not identify the age of users. For this part of the products or services, we will not actively engage in the collection, storage, use, transfer, or disclosure of children's personal information and other activities through the Internet or other means. If you are a child, the child’s parent or legal guardian, or if you find through other means that the information we collect, store or use may include children’s personal information, you can contact us immediately through the methods disclosed in this Privacy Policy. We will attempt to delete the relevant data as soon as possible.

 

  • Third Party Service Providers and Their Services

Our websites, products, apps, and services may contain links to third-party websites, products, and services. You may choose whether to access or accept the websites, products, and services offered by third parties. We have no control over third-party privacy and data protection policies as such third parties are not bound by this Privacy Policy. Your information may also be collected when you use third-party products or services. Therefore, we strongly recommend that you read and understand their privacy protection policies before submitting your personal information to third parties. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use. This Privacy Policy does not apply to other websites linked through our services.

 

  • How Your Personal Information is Transferred Globally

 

As a globally operating company, we provide our products or services through resources and servers around the world. In order to ensure the effectiveness of the service (such as ensuring the processing speed), we will store user personal data according to the mobile phone sales area and settings without violating local data protection laws. We have established data centers in China, France, Singapore, and India, which means, your personal information may be transferred to, or accessed from, the jurisdictions outside the country/region in which you use the product or service. In principle, the personal information collected and generated within the People's Republic of China will be stored within the territories of the People's Republic of China; personal information collected and generated within the EU is stored within the territories of the EU.

 

You understand that different data protection laws involve different risks. In such cases, we will take measures to ensure that the data we collect is processed in accordance with this Privacy Policy and applicable laws, and that your personal information is equally protected as in the country/region where you use the product or service. For example, we will seek your permission to transfer your personal information across borders, and we will implement security measures such as encryption, de-identification, and signing necessary data transfer/sharing protocols with data recipients prior to cross-border data transfer.

 

  • How This Privacy Policy will beUpdated

We reserve the right to update or modify this policy from time to time. We may send you notices through different channels or forms. For major changes to this Privacy Policy, we will notify you via your email if you have provided us with an email address before the change takes effect, otherwise we will post a notice on our website or notify you through push notifications via mobile devices.

This Privacy Policy is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Policy.

If you do not agree with the above Privacy Policy, we will not be able to collect and use the information necessary to provide services. Therefore, we will not be able to provide you with normal services.

 

Such privacy policy changes will be applicable from the effective date (or the "update date") specified in the notice or website. Your continued use of products, websites and services will be deemed to have accepted the updated privacy policy.

 

  • Contact Us

1、If you have any comments or questions about this Privacy Policy, or if you have any questions regarding realme's collection, use or disclosure of your personal information, please contact us using the following address:

RealMe Chongqing Mobile Telecommunications Corp. Ltd.

No.178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, PRC China

Email:privacy@realme.com

 

2、For users in EU,our EU representatives can be contacted as follows:

Baradine Invest, S.L.U.

calle Príncipe de Vergara, 112, 1º, 28002, Madrid (Spain)

Email: privacy@realmeeu.com

 

3、For users in India, our India specialist can be contacted as follows:

Realme Mobile Telecommunications (India) Private Limited

3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India.

Email: privacy.in@realme.com

 

 

 

  1. GDPR Exclusive Terms

 

The following terms only apply to users in Europe.

 

  • The legal basis for the processing of personal information

 

Our processing of your personal information as described in "How We Collect and Use Your Personal Information“ section is based on the following legal basis:

  1. Consent:We can process your personal information based on your consent. In particular, we may ask you to agree to our promotional activities, such as sending you promotional messages, your participation in the "User Experience Program" and your use of certain services, including our services for collecting location information. You have the right not to provide consent or withdraw consent at any time. However, the withdrawal of consent shall not affect the validity of our processing carried out on the basis of consent up until the point of withdrawal. If you have agreed to our use of your personal information, we will only use it for the purpose specified in the consent statement. Please note that if our processing is based on your consent, and you refuse or withdraw your consent, we may not be able to provide related services. In addition, the initial rejection and withdrawal will not bring you any negative consequences.
  2. Fulfillment of Contract and Contract Signed with You

Examples of legal basis scenarios are as follows:

  • Provide you with realme services, process the order, or fulfill the contract between you and realme;
  • Activate the services you purchased, your warranty services and specific software licenses, and provide software update notifications;
  • Allow and manage your participation in lucky draws, competitions or similar promotional activities held by us;
  • Diagnose product problems or provide other customer service and support services.
  1. Compliance with legal obligations: realme may be obliged to process personal information to comply with our legal obligations, such as requiring realme to retain data for tax laws or business purposes.
  2. Legitimate interests: For realme’s legitimate interests, it may be necessary to process your personal information. Such situations include in particular the following:
  • Conduct customer surveys to understand your user experience;
  • Analyze the customer market according to the country where you use our services, including the number of users for product marketing and promotion;
  • Analyze the efficiency of our business operations;
  • Analyze error logs to improve service quality and application features;
  • Provide you with personalized services, and recommend and display content and advertisements tailored for you in our services;
  • Communicate with you in any means and respond to the questions or comments you submit to us;
  • Ensure the functionality and safety of our services;
  • Verify your identity;
  • Conduct internal audits to prevent and investigate fraud, cybersecurity threats or other improper use;
  • To improve and develop our services, including safety features, such as improving the functional experience of the product, improving the user-friendliness, operational performance, functionality and design of the product;
  • Pursue or defend legal claims。

 

We will only process your personal information based on the above reasons when we fully evaluate and balance our interests with your privacy.

 

  • Additional information on how we transfer your personal information worldwide

If your personal information is transferred to a jurisdiction outside Europe, we will ensure that it exists and take appropriate safeguards, such as:

  1. The recipient of personal information is located in a country "sufficiently" recognized by the European Union.
  2. The recipient has signed a contract in accordance with the "Model Contract Clause" approved by the European Union, instructing them to protect your personal information.
  3. In the absence of the above-mentioned appropriate safeguards, we will ask you to expressly consent to the cross-border transfer of your personal information, or take any other generally recognized and adequate protection measures to protect your personal information.

To learn more about the safeguards related to the transmission of personal information outside Europe, please submit your request by sending an email to privacy@realme.com 

 

  • Additional Information about Cookies and Other Tracking Technologies

If you would like to get more information about the use of cookies and other tracking technologies, please click here.

 

  • Additional Information on Rights of Personal Information

According to the legal requirements of the EU’s General Data Protection Regulation ("GDPR"), you have the following rights:

  • Right of access: You can request access to the personal information we hold about you.
  • Right to rectification: If you find that the personal information we process about you is inaccurate or incomplete, you have the right to request us to make corrections in a timely manner, and to complete your personal information under appropriate circumstances.
  • Right to delete: You can submit a request to us to delete personal information. In some cases (for example, within the scope of applicable laws and regulations, we have no legal reason to continue processing your personal information), we are obliged to promptly remove it delete. Please note that if you delete all the data contained in the device, it does not mean that you have deleted all the data about you collected and processed by realme. Therefore, we encourage you to request deletion of your personal information by sending an email to privacy@realme.com.
  • Right to restrict processing: In some cases, when you object to the accuracy of personal information, you have the right to request realme to restrict the way we process your personal information for a period of time so that we can verify the accuracy of the personal information.We will only retain or process necessary data to ensure that we respect your restriction requests in the future.
  • Right to object: You have the right to object at any time to any processingof your special circumstances based on legitimate interests. If you decide to object to the processing of your personal information, we will stop processing the personal information related to you, unless we can prove that there are compelling reasons to continue processing your personal information, and these reasons outweigh your interests, rights and freedoms, or when we initiate, exercise or defend our legal claims. You can object to direct marketing activities at any time and for any reason.
  • Right to data portability: You have the right to obtain a copy of your personal information in a structured, universal and machine-readable format, and to transmit this data to other providers, or in some cases, to other suppliers.
  • Right to withdraw consent: If you have agreed to our processing of your personal information, but subsequently change your mind, you have the right to withdraw your consent at any time. However, the withdrawal of consent shall not affect the validity of our processing carried out on the basis of consent up until the point of withdrawal.If you would like to withdraw your consent to receive promotional messages, you can cancel your subscription through the methods described in each promotional message. If you withdraw your consent, we will no longer be able to provide you with corresponding services.
  • Right of complaint: You have the right to file a complaint with the competent supervisory authority on the manner we processor process your personal information, or file a lawsuit in a court of competent jurisdiction. For information on how to contact the local data protection supervisory authority,please click here.
  • Contact Information of EU Representatives

If you have questions or concerns about this Privacy Policy or its practice, please contact us at the following address:

Baradine Invest, S.L.U.

calle Príncipe de Vergara, 112, 1, 28002, Madrid (Spain)

Email: privacy@realmeeu.com 

 

 

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