What if an app is not working?

Update Time: 2019-07-18 02:59:47

Information / Solution

There are occasions when apps crash or do not work properly. The possible causes are numerous and can include, for example, compatibility issues, unknown bugs, conflicts with other installed apps or an Internet connection failure.

To force an app to stop.
1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > Apps Management.
3. Find and tap the app that you want to stop.


Clearing cache from an app.

You will not lose any personal data by clearing the cache. Only temporary files, which are just used, for example, to start an app faster, get deleted. Such files are created again when the app restarts. The option to clear the application cache is not available for all applications.

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > Apps Management.
3. Select an application, then tap Storage > CLEAR CACHE.

Update the app on the Google Play™ Store.
Reinstall the app (if possible).


Factory data reset

Factory data reset will erase all data on the device memory, including your Google account, system and app data settings as well as downloaded apps. This will delete all user-made settings and all user data on the device.

To perform a factory data reset.

1. Make a backup of any personal content that you want to keep stored on the internal memory of your device. Photos, videos, music and other data stored on an external memory card do not get erased.
2. Make sure you know your Google account username and password.
3. Find and tap Settings > Additional Setting.


Thanks for your feedback.
Please tell us how to help you better
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.

Choose your market
Products may have different prices and availability based on market
Middle East and Africa
Other Regions