What if the Video cannot be Played in your Device?

Update Time: 2019-07-16 17:48:22

This information is applicable to all the realme devices.

The downloaded video of the mobile phone can be played only when the basic requirements such as format, stream, and frame rate are met. If it is an online video, it may be that the slow speed of the network causes the cache to be insufficient to load the video.


It is recommended that you perform the following troubleshooting:

1. Check if the phone supports the video format.
There are many different video formats, and if it is a video format that is not supported by the mobile phone, it cannot be played on the mobile phone.

2. Check if the original video file is normal.
You can change the other device to see if it can be played. For example, if the video cannot be played on the PC side, the video file may be damaged.

3. Check if the video player is normal.
There may be compatibility issues with the video player, you can try changing to another video player to play.

4. Check if the network environment is normal.
For online video, slow network slow buffering may also cause the video to fail to load and play. You can try again by changing the network environment.

Thanks for your feedback.
Please tell us how to help you better
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.

Choose your market
Products may have different prices and availability based on market
Middle East and Africa
Latin America
Other Regions